Help on Page

I have created a User Guide using Framemaker. The user guide is converted through Distiller to a pdf w/ bookmarks and Destinations. We have an Application Context properties file. All of our users are able to go into our web application, go to the desired, tab or site and click Help on Page, and the user guide opens to the desired page. It works for every user except one. The user selects Help on Page and the user guide opens on the cover page. I know that it has to be something related to the user's particular profile, it is probably related to Internet Explorer, but all of the settings seem to be the same. I can't figure out why the Destinations are not working on her machine. I have been trying to do research. So far, nothing. Please help.

The plugin being invoked is Adobe PDF. It has some configuration options, but the options selected on the user's browsers are not different than mine. We had a different user log onto the machine, and she was able to use the Help on Page. However, she had trouble with it when she went back to her own machine. This is the craziest issue that I have seen in a while, and I can't seem to find much information about it on the internet.

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The main introduction to Firefox are these articles
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** https://www.mozilla.org/en-US/firefox/desktop/
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>I was taking a Dreamweaver class at the Denver Art
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>
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>
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>
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>
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