Help! Phone keeps restarting. Cannot shut down. Don't know how to access battery.

help!!! my phone just went nuts & I can't even turn it off! The start screen just keeps going on & on & on. I went through all the FAQS & can't even figure out how to remove battery. I am recently widowed & am electronically challenged on a good day. I'm in tears tonight. If anyone can help...

Tracy, it sounds to me like you'd be happier with a basic phone. Do not pay for an expensive smartphone and monthly data plan when all you want is something to make calls. You have 14 days to return it, and do not let the rep talk you into another smartphone if that is not what you want.
You can buy a basic phone here, on amazon.com, on eBay, etc. I have seen the original RAZRs (the nonsmartphones) sold new on eBay. If you buy there, make sure it's Verizon branded, not prepay only, and it has a clean electronic serial number (ESN) that you check with Verizon before you pay for the phone.
Another idea: You can buy a new LG Cosmos 2, a messaging phone, off-contract for $150 on Amazon, or get it through Verizon on a two-year contract.
Good luck and please post back if you have any other questions.

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Help! Phone keeps restarting. Cannot shut down. Don't know how to access battery.

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