Help Please Blackberry Z10 and Microsoft Exchange

Hi I have been a happy BB user for many years and was happily using a BB torch on Vodafone for last 3 years. Several mail boxes set up on phone, usual hotmail , gmail as well as office mail boxes via Microsoft exhange. Have never used BES
Upgraded to a Z10 and spent 3 long frustrating days trying to get the phone to talk to my SBS 2011/ Exchange 2010
Active Sync didn't work and every other attempt failed. We actually had a Microsoft engineer on site who also failed, yet connected his iphone in about 20 seconds
After many lengthy telephoe cnversations with Vodafone, their second tier technical support told me that there is a software issue and it is not possible to send and receive email for exchange mailboxes on the Z10 without BES software. I was told that this was a known issue and there would be a fix within a month. That was 2 weeks after the Z10 was launched, it's now nearly June and there still seems to be no fix in sight.
Does anyone out there know anything about this ? Is it a network specific issue with Vodafone ?
I returned the phone as it was useless if i couldn't work with my office email and went back to my trusted Torch - it is no falling apart and I need to upgrade to something very soon - getting very close to moving to a Galaxy.. Help.....

Mrhappyperson wrote:
Vodafone have been very specific that it is not possible to configure the Z10 to work in conjunction with an exchange server without runnig BES, which we don't.
The statement, made that simply, is definitely not accurate. Exchange can face OWA to the Internet, and ActiveSync can be activated within OWA, with which a Z10 (generically speaking) can indeed integrate to. But, you've still not revealed what you face to the Internet, so it's only possible to talk generically for your situation...not specifically.
As the other contributor stated, they have BB10 OS 10.1, which seems to have in their case broken this particular function. You've not stated your BB10 OS level, so all we can work from is the generic information...which is indeed that it does work (generically speaking). If you also have updated to BB10 OS 10.1 and this issue might be the same for you, but here too lacking your details makes it impossible to know for sure.
Nevertheless, Vodafone is your formal support entity...and I would defer to what they are telling you, especially since you have revealed to them the specifics that you continue to hold back here.
Good luck!
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Hi, I see I haven't had any responses but these problems haven't been fixed.
I still haven't been able to transfer purchases from my phone to my comp so consequently have stopped purchasing on my phone.
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Message was edited by: ethanm

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
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