Help! Please No other forum would answer me!

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• Some help please navigating these forums and a little discussion as well?

  There are a few questions I’d like to post, but first I need to determine how to use this newer style of user-to-user forum. Yeah, it’s been around a few years or so, but I’ve seen it take over the more traditional message board systems like v-bulletin and phpBB. Those boards were easy to navigate, as the forums, categories and topics were presented in a typical directory tree structure (even though the built-in search functions leaved a lot to be desired).
  Now the trend has shifted to formats such as this. While some retain some semblance of categories and topics (discussions), others seem to abandon this altogether in favor posts or discussions being related via tags or keywords. Google is the worst offender – forcing the user to select up to 4 pre-defined descriptors when creating a new post.
  Also confusing is how the terminology has changed. The forums are now calling topics, discussions. But they end up containing even less actual discussion on the topic and have de-volved into simple questions and answered. This is reinforced by the use of buttons to compel the original poster to designate responses as helpful or correct answers. This I would guess is in response to the myriad of answer seekers posting questions, receiving several helpful replies and never going back to say thanks, thus, the threads become all but useless for others who experience and seek out solutions to similar issues.
  The new format also usually starts out with “ask your question here” which is just another way to say, “hey, how about at least giving the search a try before asking a question that’s been covered before”.  Because many self-contained search features just don’t work, I can see why users just skip over it. But, what they may not know is that you can use Google to search a specific site. Forum, or blog which usually works pretty well. I’ve done this on a number of occasions, only to find the response as “this question has been answered here a hundred times – try searching”. If the responder is feeling generous that day, he or she may also present a link – a google search link that includes keywords.
  So, here I do see the initial ask your question box, then underneath that, a bunch of icons that represent particular products/topics. I start searches using more keywords, the reduce them If there are too many results. This gradual decline works well for Google, but here at Apple Support, I went from over 700 results to just two by eliminating all but the two mandatory keywords. I will do some more searches and post in the appropriate section, but my gut reaction is that it would be hard to believe that I’m the only person who has ever had this question.
  So, then – what’s the best and right way to use this new forum?
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  A BRIEF HISTORY OF ONLINE MESSAGE BOARDS
  I’m turning the double-nickel this year, so I’ve earned the right to gripe a bit. I don’t know everything, but for those of you youngsters, do yourself a favor a read up. If you truly are a techno-phile, you’ll find it at least somewhat interesting, at least enough to do a little research. Plus, this information isn’t all that old.
  The first online community I was exposed to was the BBS – Bulletin Board System. I had just bought my first PC, a Tandy, and the sales guy sold me a modem and gave me a number to call to connect to his BBS. I installed the modem, dialed the number and for the first time heard the annoyingly beautiful sounds of modems connecting. The, almost like “Do you want to play a game?”, text appeared on my monitor and I was hooked. The BBSes were local – to avoid long distance calls – and operated by those who could afford a second, dedicated computer and phone line. Usually, only one person could connect at a time – browse the discussion topics, leave a post to add to the discussion, check private messages (email) then log off.
  News Groups were the next form on online interaction I was introduced to. These required a special server running a dedicated protocol and a new reader, usually integrated in with an email client like Outlook Express. Each group was a specific topic – for example, Microsoft groups may have had a couple dozen or so groups covering topics like Windows 95 or networking, other commercially sponsored groups, or self-created groups. Like a BBS, you would log on, catch up on unread messages, respond to some and move on. It was in the News Groups where I learned how to program web pages to connect to a hosted database and many other things, thanks to the expertise and kindness of strangers. These groups soon became the territory of spammers, not to mention the real ugly recesses of the internet – international folks sharing “content” that the work obscene can’t even begin to describe. ISP’s soon dropped news groups from their services and they went away.
  By this time however, the world-wide-web was now in full swing. We no longer needed AOL or Prodigy to get on the Net, just an ISP and browser. Broadband was becoming available in select markets. Web-based bulletin boards sprang up all over, filling the void that the news groups left behind. They evolved, but kept to the simple structure and format for a good long while. As the cost of web hosting came down, and the availability of online databases went up, and open source application became better and more robust, anyone could incorporate a forum into their site with little time or expense.
  Social Media was on the rise. Sites came and went. From Friendster, to Myspace, then finally facebook, Twitter and LinkedIn. The net also settled in to a short list of other content sharing sites – YouTube, Flickr, Instagram. These took over the social discussion aspects of the online forum sites. That left the forums to take the only remaining role of software and product support – both as an extension of a company’s support solution or user-to-user help and support.
  On more than one occasion, I’ve tried to engage other users in topical and conceptual discussion in these groups, but it seems that they’ve already used their energy for that keeping up with their social media obligations. Facebook groups get lost in the multitude of pages. So end user support groups have settled into Q & A, mark the answer as correct them move on. Then another person comes along with the same question, enters it into the box, sees the first ten “pertinent” results that don’t answer the question, posts the question, and the cycle continues.
  If anyone has read this far, I commend you! Reading is fast becoming a lost art. I know it’s hard to read off a computer screen, easier on a tablet. And while I live my gizmos and gadgets, I have to still at least once in a while pick up a real book. I’m perfectly satisfied with my iTunes system with the only issue being the quality of any downloaded music. It’s better than it used to be, but CD’s have superior sound. Blu-ray Disc has superior sound and picture.
  I did purchase several books from the iTunes Book Store. But why? I could have bought them anywhere and read them in iBooks, but not the other way around. I had to sell my iOS devices. And now I can’t read my books. But that’s another story, for another day.

  Slip Jigs
  Contributors here so far are the cream of the crop...
  As an overall reaction to your treatise, I agree. I also judge that you - like me - may have some experience and skill at UX design (User eXperience - usability design, for the unwashed masses).
  First, let me commend your use of the WHITE SPACE that Apple graphic designers have so kindly provided. Looks very much like a paper page full of easy-to-read-SERIF-FONT text - it is clear you have experience with design concepts.
  As a tribute, I will post in your style - although our compose pane here is not quite WYSIWYG, I am hoping that line spacing will sort itself out, if not I will remove my attempt at bucking the system - but it may time for you to get some new optics
  you said:
  " ... v-bulletin and phpBB. Those boards were easy to navigate, as the forums, categories and topics were presented in a typical directory tree structure... "
  Agree that vBulletin, etc. WERE easy and familiar - but what is this structure but lipstick on that pig - see SITEMAP | ASC  (tt2's excellent UserTip). The digital directory tree is merely an adaption of the familiar Fileroom of old... a room for files(computer), file cabinets w/ file 'folders'(folders) and files(files). Apple in the form of Jobs/Wozniak (actually Xerox, but I won't quibble) was groundbreaking in the introduction of the GUI to the masses. [see your comment on being forced to learn a new way of working... has always been thus]
  Let me add that the lack of Apple's implementation of the stock features of "Sticky" threads - Announcements, Hot Topics, etc., is a miscalculation. The CATEGORIES above the Using ASC list of threads - "Announcements" and "Community Events" - baffle me as to their usefulness as I can see neither when I click 'em, only some "filtering" of what is in the "Feedback about Discussions" (?Feedback ?about? Disscussions?) Category.
  you further said:
  "... the trend has shifted to formats such as this. While some retain some semblance of categories and topics (discussions), others seem to abandon this altogether in favor posts or discussions being related via tags or keywords... "
  Kids these days... => iDevices (generic for handheld smarty-devices of any stripe) are responsible for the VISUAL graphic design conventions... no more teensy-weensy cursor - but BIG FAT FINGERS.
  A good suggestion to submit at Support_Feedback  might be to improve the 'Smartness' of the search capabilities by REQUIRING tags to be attached by the OP (offer suggestions if they wish) AND FURTHER, allowing other users of status to ADD tags (see your ¶ #2) - my estimation of the ACTIVE SEARCH is that it is looking for matching terms in the title of a thread, but I have no proof - anecdotal or by documentation at JiveSoftware.
  additionally you said:
  "... the use of buttons to compel the original poster to designate responses as helpful or correct answers. This I would guess is in response to the myriad of answer seekers posting questions, receiving several helpful replies and never going back to say thanks, thus, the threads become all but useless for others who experience and seek out solutions to similar issues. "
  I have no experience with other enterprise solutions, but the scuttlebutt on Jive is that it is the best in the business at Community Collaborative WorkFlow Software for Big Enterprise. We here unfortunately have been given use of a mere pittance of Jive's features. Apparently the MARKUP buttons have a really valuable purpose in the complete package of Jive workflow management. Here, merely a system for rewarding helpers. The green icon goes un-noticed by most and the OPost is likely irrelevant to most individual's issue. Regarding the latter portion, you can't change human nature. Some folks just aren't team players.
  you continued:
  "... The new format also usually starts out with “ask your question here” which is just another way to say, “hey, how about at least giving the search a try before asking a question that’s been covered before”. Because many self-contained search features just don’t work, I can see why users just skip over it. But, what they may not know is that you can use Google to search a specific site. ... "
  This particular issue of "Why do folks not go to the dadgum forum related to their device/software?" has plagued me since actively taking part here. My maladies prompted ME to go directly to the forum/sub-forum where they belonged. Clearly "My iPhone is a BRICK - how do I UN-BRICK IT?" does not belong in this forum - Using ASC - but thousands of similar questions land here - it MAY be because the DEFAULT forum for un-PRE-visited forum at SUBMIT.
  The WELCOME page has the preferred path - a "Search or ask a question" field and the teeny -> New to the Community? Start Here.  link (actually Tutorials )
  -- neither of which content does anything to coach the new user in "How Do I Use This Joint?"
  Something akin to "Pick the Device or Software in which you are interested below" might at least get the visitor to the right place to BROWSE their issue. Many folks are unable to craft a TITLE to their question that even resembles their problem, much less explain it in the bodytext.
  This is explained  in the javascript:; link "How to write a good question"  - e content of which I leave open AND hi-lited in a text file ready to copy/paste, for example:
  Quoted from  Apple's "How to write a good question"
     To help other members answer your question, give as many details as you can.
  Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
  Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
  Describe the problem, and include any details about what seems to cause it.
  List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
  Here is how obscure that information is
  It's almost as if the confusion is by design.
  HOORAY! - another fan of the Google workaround. I get pooh-poohed by some for even suggesting going off the reservation, but it works WONDERFULLY and is FAST AS LIGHTNING with even more useful post-result filtering.
  you concluded your evaluation with:
  " So, then – what’s the best and right way to use this new forum? "
  Learn the system just like you did when you first started using a computer instead of paper. It is what it is. I have a comfortable WorkFlow established using browser bookmarks and Add-ons + Google for all searches + email notifications to sort the wheat from the chaff. Not adopted of my choosing... but at least it's MINE!! Be advised that the SiteWare employs some "we will save you from yourself, helmet-law-like features" that may frustrate you from time to time - until you discover (or are told) how to circumvent them.
  Some definitions:
  Apple Support Communities = Bulletin Board Software Site
  Community = Forum
  Category = Sub-Forum
  Question = Thread
  Reply = Reply
  Your not so "Brief History..." is clearly a good evaluation and Executive Summary. Are you SURE you're not an interactive developer?
  best regards
  CCC

• Preloader that loads a percentage or specified number of frames, help please

  hi,
  i've googled and searched the forum here for a (simple) way
  to use a preloader that loads a percentage or specified number of
  frames. What i find is preloaders that load the total frames.
  here is the action script used:
  if (_framesloaded>=_totalframes) {
  gotoAndPlay("Scene 1",1);
  } else {
  gotoAndPlay("preload",1);
  is there a way to modify this simple script or do i need to
  use another script? i tried changing "totalframes" to "300frames".
  But it didn't work and i just shooting in the dark here.
  help please
  thanks
  gregory

  "why would you not want the whole file to load? "
  yes i want the whole file to load.
  What i'm asking is how to specify in the preloader how many
  frames will load before the file plays.
  "although you could start the file after a certain amount of
  frames are loaded, but I still do not see the point"
  the reason you would be to not have a long wait while the
  entire file loads. Flash will stream the rest of the file as the
  preloaded section of the file starts playing.

• Having upgraded from iPhoto 11 to iPhoto 2.0 (531) it now loads but crashes after a minute or so and none of the buttons work. Can anyone help please.

  Having upgraded from iPhoto 11 to iPhoto 2.0 (531) it now loads but crashes after a minute or so and none of the buttons work. Can anyone help please.

  Hey Ian
  That would be correct. because of the nature of your issue, you may find more information by using another one of Apple's support resources.
  Contact Apple Support
  https://getsupport.apple.com/GetproductgroupList.action
  Thank you for using the Apple Support Community.
  -Norm G.

• HELP PLEASE!  Apple macbook, black, trackpad button issue.

  I have a black mackook (4,1)
  the trackpad button has stopped working. ALSO, when I try to use a bluetooth or usb mouse the buttons on that do not work either. The trackpad itself and keyboard work fine. Also, when I connect an external mouse or trackpad, everything works except the buttons.
  I have tried reinstalling OS X Snow-leopard AFTER ERASING THE HARDDRIVE, REPARTITIONING THE H, restarting with holding apple-control-p-r and option-control-shift-power. Neither made any difference.
  I have tried using an apple magic mouse,and an apple magic touhpad (external bluetooth). I can use airmouse from my iphone (the button works) and if I connect via screen sharing the buttons work (from the other mac).
  The machine is all but unusable without a mouse! Help! I cannot afford to have it fixed at the apple store, though I have an appointment to hopefully find out what is wrong. I have read about someone carefully cutting the wire to the button on the trackpad, and would even consider doing this- but I don't want to do that unless it will allow me to use an external mouse.
  PLEASE HELP!

  the funniest thing is that they say: Mac is safe, reliable PLUG AND play, its more of PLUG and RETURN lol
  any one to help please thanx

• HT201210 I have been trying to update to IOS 6 for 3 days now - my Iphone4S is in middle of restore and it gets so far then stops - no error  messages - the bar does not move further. it stops at different places - can anybody help please

  I have been trying to update to IOS 6 for 3 days now - my Iphone4S is in middle of restore and it gets so far then stops - no error  messages - the bar does not move further. it stops at different places -
  can anybody help please
  Kulbir

  Stewart
  This forum is for questions regarding the LabVIEW Datalogging and Supervisory Control Module. You will have more luck posting this question in the general LabVIEW forum.
  Good luck

• TS1702 Hello, I,m having problems with Polish spell check. It says in iPnstruction that this App (pages) should show my writing mistakes. Check spell button is on but but check spell is not working. Need help Please.

  Hello, I,m having problems with Polish spell check. It says in iPnstruction that this App (pages) should show my writing mistakes. Check spell button is on but but check spell is not working. Need help Please.

  Hello, I,m having problems with Polish spell check. It says in iPnstruction that this App (pages) should show my writing mistakes. Check spell button is on but but check spell is not working. Need help Please.

• Updated my iPhone 4 S to 0s 8 last night now can't get into apps it me to signe into i CLOUD  HELP PLEASE

  updated my i Phone 4 s to os 8  last night now can't get into my apps it requests i sign into iCLOUD  HELP PLEASE

  Before I updated this I turned my phone on, entered my password and if I pressed one of the apps it immediately went into that with no problem.  Since updating it immediately I press to go into an app it comes with a big white square on the screen stating "sign into iCloud"  Enter the Apple ID password for my email address.  Then  asks for my password to be entered.  If i press cancel it reverts to the app for 1 second then goes back to the above screen.  The only other option is to sign into iCloud.  I have never used iCloud before.  Can you help please.

• Stickies no longer will save the notes I write on either an existing sticky nor will it create a new sticky.  I love stickies...help please.

  Stickies no longer will save the notes I write on either an existing sticky nor will it create a new sticky.  I love stickies...help please.

  Stickies no longer will save the notes I write on either an existing sticky nor will it create a new sticky.  I love stickies...help please.

• TS3406 My IPhone4 will make calls - they can hear me bu I CANNOT HEAR THEM!! This has only just started happening, I have checked settings but all seems OK can anyone help please

  MY IPHONE 4 which has been working perfectly well has developed a fault on calls.
  It will make calls OK and they can hear me perfectly but I CANNOT HEAR THEM AT ALL.
  I have checked all the settings and cannot see anything wrong, can anyone help please!!

  Thanks for answering me. I tried what the help page said but still no luck. My son jut told me that his phone (same as mine) did the same thing and then resolved a little while later. I guess I might just have to wait and see.

• Please help in my problem I would like to use one wireless internet provider not every single one in the neighborhood. Thank you in advance for the information how to shut of any other providors such as Netgear(that keeps popping up)

  only want one internet service provider but have every single one popping up in the neighborhood.

  What you are seeing aren't "service providers", they are your neighbors wireless networks. Assuming you have provided your own wireless network with a unique name it should be easy to select, and once you sign on to it, your MBA should pick it up and automatically sign you in. The visibility of the other networks would be moot.

• Good evening I would please help me, IGood evening I would please help me, I have problems with flash player when update on my computer Flash Player for windows 8, gives me error in the installation that is not apply on my computer. Please help. Thank You

  Good evening I would please help me, IGood evening I would please help me, I have problems with flash player when update on my computer Flash Player for windows 8, gives me error in the installation that is not apply on my computer. Please help. Thank You

  First, confirm that ActiveX Filtering is configured to allow Flash content:
  https://forums.adobe.com/thread/867968
  Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
  You can try to work around these issues by using Compatibility View:
  http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
  If that is too inconvenient, using Google Chrome may be a preferable alternative.

• My Mac Book Pro was really slow at everything and would kick me out of my photos every time i got on them. now it won't even allow me to log on. i put my password in and the screen will flash white and go back to the login page. HELP please...

  My Mac Book Pro was really slow at everything and would kick me out of my photos every time i got on them. now it won't even allow me to log on. i put my password in and the screen will flash white and go back to the login page. HELP please...

  There is nothing wrong with your Dell, it will work fine with any MacbookPro. I have been using Dell displays for over 12 years with many different Mac models. I have two 21" Ultra Sharp displays working side by side to design a Keynote presentation right now.
  The issue your having is with the way Keynote  takes control of the video output to both displays, it sends the presentation signal to one and the presenter display to the other, this is set up in;
  Keynote preferences > Presenter display.
  If you want to show a wesite or another app on  either display,  use application switcher:
  press the the  command key on the keyboard, then the tab key; a row of applications will show what applications are running, choose which one you want to show. Use command  > tab to return to Keynote.

• 'Error loading plugin: Plugin file not found' message on ONLY 5 sites, but all others OK.  Help, please!

  Hi Again!
  I posted this problem here before, but since I really need to access the sites that receive this error message in less than a month, I had to re-post; hopefully someone who didn't see it before will see it & have a solution for me.
  Here are the details:  I'm running windows 8.1 & I use Firefox 33.1.1, Pale Moon 25.1.0 or Opera 26.0 as my browsers, (I have IE installed & up-to-date, but I never use it).  I followed the 10-point checklist on Adobe & everything was done, except for "uncheck Hardware Acceleration" in Flash 'Settings'; I tried to uncheck it on this site, where it's indicated, as well as in my 4 browsers when I'm doing something that uses Flash, but no matter how hard I try, I can't 'uncheck' the check mark in that tiny box!  Since this error problem only affects 5 web sites, & I can watch streaming media on all other sites, I don't think it's an issue. 
  Here's how this problem began:  I was watching a live, streaming nest-cam on 5/09/14 around 11:00AM, (yes, I DO know the exact time & date, because it happened so suddenly while I was watching this website that I'd been watching since the end of February, 2014), when my screen went black.  I thought it was probably an Adobe Crash, but when the usual Crash Report window didn't show up, I just closed Firefox & reopened it, expecting to resume watching the nest-cam.  When I went back to the site, I got the black screen with the "Error loading plugin: Plugin file not found" message.  The chat portion on the site still works, though. I know there are other sites with this nest-cam feed, so I started trying them, but it took several tries for me to find one that didn't get the error message! I posted this problem on "Windows BBS" forum, & someone else posted that the same thing happened to them AND on the same sites!  They didn't have a solution, either.  I cleared my cache, rebooted my PC & even did a System Restore, but whatever happened in that brief second made using ONLY 5 sites impossible.  Here are the sites that receive the error message:
  http://pixcontroller.com/eagles, (but I CAN go to http://pixcontroller.com, but there isn't any streaming media)
  http://cbslocal.com/eagles
  http://westmorelandconservancy.org/BlueBirdwebcam-1.htm
  http://wildearth.tv/cam/pittsburgh-bald-eagles, (I get the error message on ALL cams on this site)
  http://aviary.org/BE-NestCam1 (I get the error message on ALL cams on this site)
  Now if any videos from the 5 websites above are uploaded to YouTube, I can watch them perfectly...no error message if I watch the videos elsewhere.  Luckily, I found Ustream, & they have most of the nest cams I watch, but I need to fix this issue, because it's nearing nesting time!  I'm an amateur nest-watcher & it's vital that I have access to these 5 sites, so if anyone knows how to fix this, PLEASE tell me!
  Thanks for taking the time to read my post.
  All suggestions/solutions are gratefully accepted.
  Thanks in advance for your help!
  DogPal 

  File Not Found Error in Welcome Screen
  07-Nov-2013 10:25
  Tags: #dreamweaver_cs6_update
  Help please!
  Live preview also not working.
  I have exactly the exact problem described below but do not have a folder with the same name as the volume created under the volume. Please can someone help - I've tried everything. This problem only happened when I upgraded to Dreaweaver CC!
  "On launching Dreamweaver on your Macintosh if your Welcome Screen is not loading and if you see a "File not found" error, please check if you have a folder with the same name as your volume created under the volume. For more info on this please go through the attached pdf document. Other dialogs/panels in dreamweaver that will be blank due to this issue are Jquery Swatches panel, Adobe Edge Webfonts tab in Manage Fonts dialog,W3c Error Info dialog, Externalise Javascript dialog and svn revert dialog. After following the changes mentioned in the attached document please check all the affected dialogs/panels to confirm everything is working as expected."
  Thanks,
  Martin Bond
  [personal information removed by moderator]

• When i try to open dmg file for newest version of itunes, my mac pro does not open to install and freezes my main desktop toolbar so i can't select the apple to shut down, it also enables me to open any other programs?HELP PLEASE

  i've been forced by my comp to shut down several times by holding the power button because of the inability to select the apple and shut down correctly..idk if i got a rare mac virus or bug.. and some programs simply won't open when clicked on.. i don't know how this is possible after years of great performance..

  Where did you get this "dmg file"? To install the newest version of any Apple software, including iTunes, all you have to do is use Software Update from the Apple menu. This doesn't download any dmg, it automatically installs the software for you.
  Maybe try repairing your permissions from Disk Utility (in your Utilities folder).
  Also - What version of OS X do you have? Please update your forum profile so we can help you better.
  Matt