HELP - Record History - Created by is ANONYMOUS

Dear All,
My customer's EBS is 12.1.1, and there are lots of forms shows this issue.
Help -> Record History ->Created by is ANONYMOUS.
If create record on forms, then issue doesn't exist.
My customer really need to figure out what happened in production environment? What can cause this issue?
Please HELP!!

My customer's EBS is 12.1.1, and there are lots of forms shows this issue.
Help -> Record History ->Created by is ANONYMOUS.What is the navigation path? Does this happen to all forms or certain ones only?
If create record on forms, then issue doesn't exist.
My customer really need to figure out what happened in production environment? What can cause this issue?Please see these docs.
'Record History' 'Created By' 'Updated By' 'ANONYMOUS' and -1 within Oracle Human Resources [ID 1225333.1]
Discrepencies Under 'Help,'Record History','Updated By'. [ID 415959.1]
APP-FND-01564 ORA-1403 in fdxwho When Viewing Record History In Master Items INVIDITM [ID 334677.1]
Changing User Password Indicates Record Updated by Anonymous [ID 311621.1]
Thanks,
Hussein

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    Message was edited by:
    iainr
    Message was edited by:
    iainr

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