HELP search field acting screwy

When I type something into the Search field in the HELP window in the FInder and I hit RETURN key, the whole HELP window just goes by by. What's up with this? More HELP corruption... again???? There is apparently a lot of corruption that goes on with Apple's HELP viewer. When oh when will HELP be fixed!

You may not realize it but the folks at the Genius Bar have to go through a few weeks of rigorous training ...
That is far from what it takes to qualify them to say if what they encounter helping users is due to a bug in the OS or from other causes. They are not trained to be engineers, they are trained to be customer support technicians. On the job, they are expected to solve customer problems expeditiously, not to spend hours studying code & log outputs on a case by case basis, looking for underlying common causes.
They are susceptible to the same form of myopia as others in similar positions or readers of these forums: because a disproportionally large number of the units they see have problems, they may begin to refer to the product as "buggy" in an ill-defined way, making little or no distinction between causes & effects, especially in programming errors vs. other causes. Some even go as far as using the term to refer to things that work as designed that they think should work differently.
This is not very helpful: it too often leads to users not looking for causes that they could eliminate themselves because they expect Apple to supply a "bug fix" for something that isn't an error in the programming it supplies.
You say you have fixed your problem. It seems to me that you have most likely treated a symptom without discovering or eliminating its cause. I do not believe it is typical for help viewer files to become corrupted -- mine & those of my friends & associates certainly have not -- so it seems unlikely that the cause is a genuine bug in the OS itself, which I would expect to affect hundreds of thousands if not millions of users. Sure, some won't use help or report any problems they have with it, but even considering that the numbers just don't add up.
It is true that this is based on assumptions I have made but I will stand by it, in large part because I'm aware that file corruption has many causes, some user or environmentally induced, some not. I don't completely rule out an obscure bug in the OS affecting select users, but it is not high on my list of probable suspects.
In any event, I hope your problem is solved & will not recur, whatever its cause.

Similar Messages

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    hi
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    Edited by: Brian Zhu on Mar 26, 2010 10:58 AM
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