Help with finding someone who actually gives a dam...

Question

Help with actually getting something done.
We have had the same telephone number installed at the same address for over 14 years with various services associated including call sign, call minder etc. we also have another line terminating in a different building with Broadband.
We initially wanted to consolidate the service and order BB provision on the original line and would have liked to have moved across to BT Business but they were unable to port my Call Sign No. so we instead ordered provision of BB and moving of the socket outlet via BT residential.
I went to great lengths to explain exactly what was needed & why we were not switching to BT Business, it was paramount that both the original number and the call sign number stayed active as both have been extensively advertised in connection with our businesses.
On Monday 18th the engineer arrived and duly capped off the service in the original building and extended the cabling to the new position and terminated with a new Open Reach faceplate. When he left the premises our phone was working properly and there had been minimum disruption. I understood that at some point in the next 24hrs the BB would be activated on that line - he told me he had already signed the job off as completed.
On Tuesday the BB was still not active so I called to be told the job wasn't yet complete as tehre was a problem with our call minder service and call sign. I then tested our line and found that it was no longer working. We can hear a dial tone but outgoing calls get a message saying the number called is not recognised and incoming calls go to a standard BT messaging service that we can't access.
I called back & explained. I asked for a divert but was told that couldn't be done until the job was signed off and that would take 24 hrs. 
To cut a lot out it's now Friday afternoon so 100 hours have passed. Yesterday I eventualluy got call diverson in place but despite being told it would divert our call sign calls - it does not. So anyone calling that number is just gertting an unobtainablke tone.
I have been promised call backs that haven't happened and currently I am told an engineer will call as there is a fault shoiwing near or inside the property. But I have to wait until Monday (1 week after initial visit) this has been brought forward from the original date of Weds.
I have no confidence that this will resolve the issue as it seems there was a known problem on Tuesday that related to the exchange rather than the line.
I am told that I am on standard care so not eligible for weekend work however I would have been business if BT could have managed the transition. Also the only reason I'm off service is due to work being incorrectly carried out by BT.
If I make mistakes in my business I pull out all the stops to minimise the the inconvenience. In this case I have spent over 6 hours repeating information and often being talked over by people who are very willing to offer apologies but who don't actually resolve the problem.
It's impossible to estimate exactly how much this has already cost our businesses but we are definitely talking hundreds and possibly a thousand or two. We can't afford to miss any business ever but particularly a sthings are in the world now, we sell a time related product so when the day has passed we have missed that opportunity. 
In my opinion if BT think OpenReach need to visit then they should have escalated this to have it resolved before now and definitely not expect me to wait 3 more days as its a weekend. Somebody must have the authority and the desire to put this right but I am unable to communicate with them. 
I was promised a call back yesterday ay 15:00 but it never came, afetr another 30 minute phone call I was promised a manager would call me back within 1 hr at 7:00 pm last night, still waiting, I called again today and was told I would be called back as soon as the manager was off the telephone - that was 2 hours ago and still no call

Answer 1

this is a community forum where customers help customers with their problems.
obviously you need BT to fix your problem and only BT employees on the forum are the mods and can be contacted here 
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