Help with speed issue : who to contact

I have BT Infinity 2 via HH5 and speeds are as follows;
Wireless: DL 38M and UL 8M
Ethernet: DL 38M and UL 8M
and the above is a constant result, ethernet is not any faster
I completed the BTWholesale speed test and get the same result. However, if I run the further diagnostics the information that comes back highlights the download in red and says I should contact my BB supplier.
I note also that the range for DL is very tight with a max below 40M, however I am on BT Infinity 2 as upload shows max of 20M. The HH5 indicates that the DL synch rate is normally nearer 45M, so i am wondering if some equipment needs resetting at the exchange.
So can anybody add clues, solutions or provide the best contact number to get this matter resolved.
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Hi TrickyDicky,
Thanks for posting. Can you run the speed test and post the results, including the 'further diagnostics'. That will let us see how the connection is performing at your end. I'm sure we can help with this.
Cheers
David
BTCare Community Mod
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Ratty2012 wrote:
The 200mbps refers to the theoretical duplex speed and not the actual connection speed. In ideal conditions the actual is about 70 to 80mbps for the 200 adapters. So therefore most of the time in normal conditions they connect at a much lower speed.
That's what I meant, hence why would you get 500Mbps ones if they ain't going to reach unless you're going to have your house wiring upgraded if the speed is rubbish. Didn't mean to be rude xD
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contact mods
can take up to 3 working days for mods to contact you
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