Help with missing emails

Hello.  New to this, so apologies if I'm in the wrong place.  I've not been receiving certain emails for quite some time now.  One sender is Tesco.  The customer services assistant told me there is no reason at their end why I shouldn't be receiving them and I should let BT know as it may be their problem.  Any idea who or which department I contact at BT?

Here is another Tesco one.
http://community.bt.com/t5/Other-BB-Queries/Not-receiving-emails-from-tesco-mobile/m-p/1065812#M6873...
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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