Help with signing in to account please! :-)

i have been a paying skype subscription customer since 2006 - 2008 with a world subscription at every three months.
there are a few things i'd like to tackle.
i cannot remember my skype password, i cannot reset it, it alwasy directs me to use microsoft account but i cannot use that to sign in to skype. =S i have used up all my tokens and have to wait 24 hours but i need to access my account NOW.
I am wondering if my account has been hacked...?
some months back when I restart my computer (mac osx 7.5) it started asking me upon start up if i want to allow skype to allow incoming data or something like that. I have NEVER had that happen before. so sometimes i allow and sometimes i deny. i thought maybe it is something new maybe with an update i don't know...
is this normal?
so since i cannot remember my password i went to keychain access and i select show password and put in my admin password and it will not show it but under the account field in keychain access it says .token.0.
a couple few years back somehow there was a malicious charge made to my bank account adn i had to get a new bank account it was a nightmare and i happend to notice this right a couple days before flying overseas to be gone for several months. anyway, i was going through my records and saw taht at 10 dollar charge was made 23 may 2013. i dont recall purchasing skype credit and since my 26.95 charge was done just a couple days after this why would i need more credit? i dont know it is STRANGE. this was something similar to what happend a while back.
it says that with the world subscription i am supposed to be given a small amount of credit but over the years i have never seen this why not? and where can i get it?
it was so frustrating to try to get help, i wanted so much to do chat support but i cannot sign in because I cannot remember my password. =S fortuantly i still have my skype set to sign in automatically so i can still chat and call via there but i need to access my account to find payment history.
i am looking forward so very much to hear from anyone as soon as possible. I have sent this request to personal people here on this webpage and have heard NOTHING... which on the help page for skype is says it is a helpful community. I am starting to wonder about that. Please help anyone.
thank you very kindly for your valuable time.

I have attached a file below to show that i am just getting noWHERE with this apparent help to sign in. in the second to last picture you will notice it says reset microsoft password. BUT I DONT NEED TO. the very last photo showes that there is a distinct individual option to reset just the skype password and i cannot do that using the code that they have emailed me. i just want to reset my skype account.
PLEASE SOMEONE HELP.
i have been asking help since thrusday.
Attachments:
skype help.pdf ‏501 KB

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In a situation such as yours, I tend to consolidate items into folders so I have folders of nice workable numbers of images, somewhere between 20 and 200 images. Now, whatever, once you've imported, do your moving within LR, not the OS! I will select all in a folder and drag into a folder a level or two or three above, and then delete the newly empty subfolders. I hope this helps a bit!
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I have attached a file below to show that i am just getting noWHERE with this apparent help to sign in. in the second to last picture you will notice it says reset microsoft password. BUT I DONT NEED TO. the very last photo showes that there is a distinct individual option to reset just the skype password and i cannot do that using the code that they have emailed me. i just want to reset my skype account.
PLEASE SOMEONE HELP.
i have been asking help since thrusday.
Attachments:
skype help.pdf ‏501 KB

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Welcome to Apple Discussions!
For Videos:
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Restore the iPod
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iTunes
iPod Updater
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I am still having problems regarding issue Number 1. PLEASE ANYONE HELP?!
Sorry, I'm not sure about the motion menus. I avoid those whenever possible. But you might click on the menu in the storyline tab (whatever it's called -- the hierarchical view with the disc, tracks, slideshows, etc.) and look at the properties and see if there's anything you have to enable specifically for motion. And be sure the motion button is on on the main display/preview area, but it sounds like you already know how that works.
For your information, here is a screen grab of the menu I am trying to create:
http://www.redhavoc.co.uk/stuff/menu.jpg
I think it is obvious that when a button is hovered over, I want it to glow red, and the image to the right will change to match the respective button.
IS THIS GOING TO BE POSSIBLE????
Yes.
First, your menus have to be layered menus. Unfortunately, there's no way to convert non-layered menus to layered menus, so if you already have non-layered, you'll have to just delete them and create new layered menus. The button (and menu item) to create a layered menu should be right by the normal new-menu item.
Next, the graphical work is all in Photoshop.
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Moving on... Set up your basic background, the part that won't change (or will have other things covering it, like for your square image).
Then put in all the buttons and images you'll be using, each part in a separate layer. This could have fifteen buttons (you have five buttons, and there can be three versions for each -- inactive, selected, and activated versions) and five or six square images (you said one for each button, and you might want a blank default if, say, you want to add a "back" button on the menu and want some blank or default image for the square when they're on the "back" button).
Sometimes people don't bother with a separate "active" button state, but you usually want some visual feedback that they clicked the button. Also, I usually just build the default (unselected) button into the background; that's less hassle later on, and it will just draw the selected or activated buttons over that when the user is on that button.
Line up all your buttons and images. All the square images lined up perfectly on top of each other, all the buttons in the right places (so you'll have three buttons stacked on top of each other in each spot). Give each layer a short but quickly recognizable name, and line them up in a consistent order. (button1-default, button1-selected, button1-active, button1-squarepicture, then button2-default, ... etc.) Photoshop and DVDSP don't care, but it makes it easier for you later.
Note that earlier versions of DVDSP won't show Photoshop layer effects. (They handle layers, just not the effects, like inner glow, outer bezel, etc.) I don't remember when they changed this, but I think it was version 4.something. So if you're using that method to make your buttons glow, you may have to flatten each selected or active button layer, and you may even need to create a dummy blank layer underneath it first to give it something to flatten onto.
Save the file as a standard Photoshop file (.psd). Drag the file onto your DVDSP layered menu and set it as the background.
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I put a sample Photoshop file based on yours in
http://dan.black.org/layered-menu-sample.psd
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Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:                      AppHangXProcB1
Application Name:                           Adobe Premiere Elements.exe
Application Version:                         8.0.0.0
Application Timestamp:                   4aa5c87c
Hang Signature:                                ba8e
Hang Type:                                        32
Waiting on Application Name:       ElementsOrganizerSyncAgent.exe
Waiting on Application Version:    8.0.0.0
OS Version:                                        6.0.6001.2.1.0.256.1
Locale ID:                                           1033
Additional Hang Signature 1:         cb0b340a390054264815ceb8e3574d53
Additional Hang Signature 2:         84f3
Additional Hang Signature 3:         f0a90877ec38c16fd285cc410c83433d
Additional Hang Signature 4:         ba8e
Additional Hang Signature 5:         cb0b340a390054264815ceb8e3574d53
Additional Hang Signature 6:         84f3
Additional Hang Signature 7:         f0a90877ec38c16fd285cc410c83433d
Extra information about the problem
Bucket ID:                                          749899167
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:                      AppHangXProcB1
Application Name:                           Adobe Premiere Elements.exe
Application Version:                         8.0.0.0
Application Timestamp:                   4aa5c87c
Hang Signature:                                ba8e
Hang Type:                                        32
Waiting on Application Name:       ElementsOrganizerSyncAgent.exe
Waiting on Application Version:    8.0.0.0
OS Version:                                        6.0.6001.2.1.0.256.1
Locale ID:                                           1033
Additional Hang Signature 1:         cb0b340a390054264815ceb8e3574d53
Additional Hang Signature 2:         84f3
Additional Hang Signature 3:         f0a90877ec38c16fd285cc410c83433d
Additional Hang Signature 4:         ba8e
Additional Hang Signature 5:         cb0b340a390054264815ceb8e3574d53
Additional Hang Signature 6:         84f3
Additional Hang Signature 7:         f0a90877ec38c16fd285cc410c83433d
Extra information about the problem
Bucket ID:                                          749899167
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:                      AppHangXProcB1
Application Name:                           Adobe Premiere Elements.exe
Application Version:                         8.0.0.0
Application Timestamp:                   4aa5c87c
Hang Signature:                                ba8e
Hang Type:                                        32
Waiting on Application Name:       ElementsOrganizerSyncAgent.exe
Waiting on Application Version:    8.0.0.0
OS Version:                                        6.0.6001.2.1.0.256.1
Locale ID:                                           1033
Additional Hang Signature 1:         cb0b340a390054264815ceb8e3574d53
Additional Hang Signature 2:         84f3
Additional Hang Signature 3:         f0a90877ec38c16fd285cc410c83433d
Additional Hang Signature 4:         ba8e
Additional Hang Signature 5:         cb0b340a390054264815ceb8e3574d53
Additional Hang Signature 6:         84f3
Additional Hang Signature 7:         f0a90877ec38c16fd285cc410c83433d
Extra information about the problem
Bucket ID:                                          749899167
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:                      AppHangB1
Application Name:                           Adobe Premiere Elements.exe
Application Version:                         8.0.0.0
Application Timestamp:                   4aa5c87c
Hang Signature:                                af71
Hang Type:                                        0
OS Version:                                        6.0.6001.2.1.0.256.1
Locale ID:                                           1033
Additional Hang Signature 1:         37a5e7ba79ac8a533571e7d8f2e8acd0
Additional Hang Signature 2:         d900
Additional Hang Signature 3:         431be4795d1c061aba02734aa57c4950
Additional Hang Signature 4:         af71
Additional Hang Signature 5:         37a5e7ba79ac8a533571e7d8f2e8acd0
Additional Hang Signature 6:         d900
Additional Hang Signature 7:         431be4795d1c061aba02734aa57c4950
Extra information about the problem
Bucket ID:                                          811067413
Description
A problem caused this program to stop interacting with Windows.
Problem signature
Problem Event Name:                      AppHangB1
Application Name:                           Adobe Premiere Elements.exe
Application Version:                         8.0.0.0
Application Timestamp:                   4aa5c87c
Hang Signature:                                7008
Hang Type:                                        0
OS Version:                                        6.0.6001.2.1.0.256.1
Locale ID:                                           1033
Additional Hang Signature 1:         f0af3d01fb74f43241231d4e61778ffa
Additional Hang Signature 2:         0fb3
Additional Hang Signature 3:         a5f1d311bc7bfa26f067b42cbdeac6af
Additional Hang Signature 4:         7008
Additional Hang Signature 5:         f0af3d01fb74f43241231d4e61778ffa
Additional Hang Signature 6:         0fb3
Additional Hang Signature 7:         a5f1d311bc7bfa26f067b42cbdeac6af
Extra information about the problem
Bucket ID:                                          781893170

Here are my system specs. Let me know if you need anything else.
Thanks
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Operating System
MS Windows Vista Ultimate SP2
           Installation Date: 06 March 2009, 02:58
           Intel Mobile Core 2 Duo T9550
               Cores                       2
               Threads                     2
               Name                        Intel Mobile Core 2 Duo T9550
               Code Name                   Penryn
               Package                     Socket P (478)
               Technology                  45nm
               Specification               Intel Core2 Duo CPU T9550 @ 2.66GHz
               Family                      6
               Extended family             6
               Model                       7
               Extended model              17
               Stepping                    A
               Revision                    E0
               Instructions                MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, EM64T
               Bus speed                   266.0 MHz
               Rated Bus speed             1064.0 MHz
               Stock core speed            2666 MHz
               Stock bus speed             266 MHz
               Average Temperature         36 °C
               Cache
                   L1 data cache size              2 x 32 KBytes
                   L1 instructions cache size      2 x 32 KBytes
                   L2 unified cache size           6144 KBytes
               Core 1
                   Core speed            1596.0 MHz
                   Multiplier            x 6.0
                   Bus speed             266.0 MHz
                   Rated Bus speed       1064.0 MHz
                   Temperature          37 °C
                   Thread 1
                       APIC ID     0
               Core 2
                   Core speed            2660.0 MHz
                   Multiplier            x 6.0
                   Bus speed             266.0 MHz
                   Rated Bus speed       1064.0 MHz
                   Temperature           36 °C
                   Thread 1
                       APIC ID     1
      Memory
               Type                                DDR2
               Size                                4096 MBytes
               Channels #                          Dual
               DRAM frequency                      399.0 MHz
               CAS# Latency (CL)                   6.0 clocks
              RAS# to CAS# delay (tRCD)           6 clocks
               RAS# precharge (tRP)                6 clocks
               Cycle time (tRAS)                   18 clocks
           SPD
               Number of SPD modules          2
               Slot #1
                   Type                DDR2
                   Size                2048 MBytes
                   Manufacturer        Hyundai Electronics
                   Max bandwidth       PC2-6400 (400 MHz)
                   Part number         HYMP125S64CP8-S6
                   Serial number       00007112
                   Week/year           52 / 08
                   SPD Ext.            EPP
                   JEDEC #3
                       Frequency             400.000000 MHz
                       CAS# latency          6.0
                       RAS# to CAS#          6
                       RAS# Precharge        6
                       tRAS                  18
                       tRC                   24
                       Voltage              1.8 V
                   JEDEC #2
                       Frequency             333.333344 MHz
                       CAS# latency          5.0
                       RAS# to CAS#          6
                       RAS# Precharge        6
                       tRAS                  16
                       tRC                   21
                       Voltage               1.8 V
                   JEDEC #1
                       Frequency             266.666656 MHz
                       CAS# latency          4.0
                       RAS# to CAS#          4
                       RAS# Precharge        4
                       tRAS                  12
                       tRC                   16
                       Voltage               1.8 V
               Slot #2
                   Type                DDR2
                   Size                2048 MBytes
                   Manufacturer        Hyundai Electronics
                   Max bandwidth       PC2-6400 (400 MHz)
                   Part number         HYMP125S64CP8-S6
                   Serial number       02008065
                   Week/year           52 / 08
                   SPD Ext.            EPP
                   JEDEC #3
                       Frequency             400.000000 MHz
                       CAS# latency          6.0
                       RAS# to CAS#          6
                       RAS# Precharge        6
                       tRAS                  18
                      tRC                   24
                       Voltage               1.8 V
                   JEDEC #2
                       Frequency             333.333344 MHz
                       CAS# latency          5.0
                       RAS# to CAS#          6
                       RAS# Precharge        6
                       tRAS                  16
                       tRC                   21
                       Voltage               1.8 V
                   JEDEC #1
                       Frequency             266.666656 MHz
                       CAS# latency          4.0
                       RAS# to CAS#          4
                       RAS# Precharge        4
                       tRAS                  12
                       tRC                   16
                       Voltage               1.8 V
Mother Board
Manufacturer   Dell, Inc.
           Model                      0P786H
           Version                    A04
           Chipset vendor             Intel
         Chipset model              PM45
           Chipset revision           07
           Southbridge vendor         Intel
           Southbridge model          82801IM (ICH9-M)
           Southbridge revision       03
           BIOS
               Brand       Dell Inc.
               Version     A04
               Date        11/26/2008
           Monitor
               Name                    Generic PnP Monitor on ATI Mobility Radeon HD 3650
               State                   enable
               State                   primary
               Monitor Width           1920
               Monitor Height          1200
               Monitor Bit             32
               Monitor Frequency       60
               Device:                 \\.\DISPLAY1\Monitor0
               Name                    Default Monitor on ATI Mobility Radeon HD 3650
               State                   disabled
               State                   removable
               Monitor Width           800
               Monitor Height          600
               Monitor Bit             32
               Monitor Frequency      60
               Device:                 \\.\DISPLAY2
           ATI Mobility Radeon HD 3650
               GPU                         M86
               Device ID                   1002-9591
               Subvendor                   Dell (1028)

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Are you looking at the settings for different documents? The print settings are stored with the document now.
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EtreCheck version: 2.1.5 (108)
Report generated 3 January 2015 17:53:58 GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
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TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (635.73 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R   UJ-8A8 disk2 : (329.8 MB)
disk2s1 (disk2s1) <not mounted> : 287 MB
disk2s1s1 (disk2s1s1) <not mounted> : 32 KB
Untitled Disc (disk2s1s2) /Volumes/Untitled Disc : 286 MB (0 B free)
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Western Digital External HDD 160.04 GB
WD USB 2 (disk3s1) /Volumes/WD USB 2 : 160.04 GB (64.46 GB free)
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Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
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iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
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Help with MM_editCmd.CreateParameter insert syntax please

In the past (I guess older ASP version maybe?), the
automatically generated code that DW created using the "insert
record" wizard allowed for easy editing and debugging within the
SQL. I just installed CS3 and created a similar page and the code
used to build the insert statement is quite different.
Unfortunately, I'm not versed well enough in it yet!
I can see how the SQL insert is being built:
Set MM_editCmd = Server.CreateObject ("ADODB.Command")
MM_editCmd.ActiveConnection = MM_wp_STRING
MM_editCmd.CommandText = "INSERT INTO test (FName, LName,
Company, Email, BPhone, BFax, MPhone, Props, regDate, Password,
MBroker, MBID, Status, ARID) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
MM_editCmd.Prepared = true
...and then it appears to uses some scripting functions to
build the values and replace the ?'s in the CommandText line:
MM_editCmd.Parameters.Append
MM_editCmd.CreateParameter("param1", 202, 1, 255,
Request.Form("FName")) ' adVarWChar
What I'm struggling with is the values inside each Append
line (202, 1, 255) and what the relate to AND more importantly, how
I can insert my own variable here instead of the form field data.
ex:
MM_editCmd.Parameters.Append
MM_editCmd.CreateParameter("param1", 202, 1, 255, StrMyStringValue)
' adVarWChar
I need help with the syntax. Would it be different if the
variable holds a number value vs. text (assuming the field it's
being inserted into hold numbers)
Also, i USED to be able to add a handly little Response.Write
before the execute insert line that would write the SQL insert
statement to the screen and stop so that I could SEE where the
issues were. I've tried:
Response.Write(MM_editCmd.Parameters)
Response.Write(MM_editCmd.CommandText)
Just can't get the SQL text to display. Is the SQL insert
statement not stored as a variable that i can call?
Thanks VERY much for any help!

You can use the concatenate() function to build up your string, as you no doubt know.
As far as the wildcard goes ... your intention must be to try to SET the call variable and later on test the call variable with an IF node. Is that right?
You would be able to test parts of the string using the substr() function - which is based on character position. If that is a fixed value that you know, it's easy. If it's not, you can first use the find() function to locate something (like the "_9"), returning the position, and then use the substr() function to pull it off.
Can you write some pseudo-code here to define exactly your intention? You can set up a dummy script and send a dummy call through using Call Tracer and watch the output to see how your code is working.
Regards,
Geoff

Need some help with security sandbox stuff asap please

hey guys... so im trying to do a swfLoader call to a swf on a server from my actionscript on my local machine, when i do that i get the security sandbox violation error.... i tried adding a crossdomain.xml file to the server that has the following code in it
<cross-domain-policy>
     <site-control permitted-cross-domain-policies="master-only"/>
     <allow-access-from domain="*"/>
     <allow-http-request-headers-from domain="*" headers="SOAPAction"/>
</cross-domain-policy>
and in my actionscript on application initialize i do
initialize="init(); Security.loadPolicyFile('http://myServer.com/crossdomain.xml')"
i also do
Security.allowDomain("http://myServer.com");
any ideas???? oh and i also went to this website http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04a.ht ml and set the always allow trust locations to "/"
any ideas on how i could possible fix this problem?? ive been trying to get around this problem for the last 2 days!!
please help!!!!

Hi,
Please use policy file logging to check the exact error. This should shed some light on the problem.The procedure is detailed here.
http://www.adobe.com/devnet/flashplayer/articles/fplayer9_security_05.html
Nishad

Help with java translator...PLEASE!!!

I am currently in the process of learning the JAVA language.
i am having real problems tackling a question about programming a translator, can anyone help with this question?
- Write a Java class 'German' to model the german dictionary(using only a few phrases, say 4-5). You will need to choose an appropriate representation for the constant dictionary(ignore accents etc), and to provide a method 'Translate' that, given an English phrase, returns the corresponding German phrase. You must also deal with phrases that are not available.
I hope someone can help...
John

Learn a Map structure.

Help with Gateway TG799 Firewall settings Please

We have a Telstra Gateway Max TG799vac.
We have recently acquired our own domain name and have setup up an online store on Shopify.
So the underlying web address (on myshopify.com) is not the same as our URL of the shop.When we try to access the new site from any computer or device from within our house
we are blocked 90% of the time. It occasionally will connect. We are therefore unable to do admin on our own site.
I have tried USB tethering thru my phone's data and works 100% no worries. This bypasses the gateway and Telstra of course.
Anyone outside our home can always connect no worries.I have suspected the Firewall in the gateway TG799 device.
So I went into settings and changed the firewall setting down to the LOW setting.
Then we can connect all the time.
When in NORMAL or HIGH then we get this intermittent (mostly failed) connection.
After this experiment I am convinced it has something to do with the internal firewall.There is also a USER DEFINED section where you can set your own firewall rules
but I don't know enuff about what to do in there to experiment.
But I think I could set up a rule in there to allow this site to work for us if I knew how to go about it.I have been unable to find anyone within the normal Telstra tech help line who can help with this.Does anyone on here have any such knowledge or can give me a pointer where I can read/learn about how to do this for myself.Any help will be greatly appreciated.

Thanks Steph,The fact that these devices are updated by Telstra remotely without our prior knowledge explains alot.It explains why the problem I first reported just started to happen out of the blue.It also explains why it just as mysteriously disappeared. It also explains why we suddenly had trouble with our phones dropping the wifi connection constantly.And why that suddenly fixed itself as well. It also explains why we suddenly got a monstrous over-use on our data bill on our Telstra mobile.We thought we were safe in our own house to use data on this phone knowing it was connected to our wifi and therfore our BigPond plan. What we did not know was that the phone was loosing sync with the wifi and therefore dropping back to 3G plan data use without our knowledge. My wife had been using her phone to connect to a Chinese movie streaming site and of course when the wifi dropped out she did not know she was streaming thru her 3G plan. Massive unexplained data over-use resulted. I had a rough time convincing your billing organisation that we were using wifi (or thought we were anyway) for the movies and they would not believe us therefore the monster bills were upheld. We did not reaslise until far too late that the phone was loosing the wifi connection without us knowing. We have stopped using that service now and as soon as the credit we accumulated with the associated billing stuff-ups is used up we will be leaving Telstra for another less troublesome provider. How about giving us poor defenseless users some notice that our devices have been updated and a summary of what aspects have been changed. Just like happens with apps on the Google Play store. I will now be approaching your billing organisation once more armed with this knowledge. My argument will be that our over-use on 3G data stemmed from a bad firmware update without our knowledge in your modem causing us to over-use 3G data we were not aware of. This time if they don't listen then it will be time for a complaint to the TIO. And perhaps even a media story. Disgusting service! And one angry Telstra customer.

I NEED SOME HELP WITH UPDATING MY IPOD TOUCH PLEASE

i need some help with my ipod the version is 3.1.3 and every time I'm trying to update it says it can not be restored then it says unknown error so i need some help updating my ipod to version 4.2

If you mean you're trying to update your ios go to settings/general/software update. then you should see the latest ios just tap it and it will automatically update your ipod. If you're trying to restore your ipod (as it's not quite clear in your query) try doing it through itunes instead of on the device itself

Got mixed up with someone else's account, please help!

Alright guys, I'm sorry for the long post, but this is quite a complicated situation now and I haven't been able to get help anywhere else. I talked to a Reddit user who happens to work for Best Buy Corporate, and he recommended asking one of the Community Connectors. So here I am.
Let me start with my original issue:
Back when "Best Buy RewardZone" was still around, my mother had signed up for an account for my family to use. At the time, I wasn't yet 18 and therefore a parent had to sign up on my behalf. My mom never actually shops at the store, though... the only time she even goes there is if she's buying a gift for me or picking something up that I had put on hold.
I'm now 23, meaning we've had this account for probably six years. Obviously RewardZone is now just called My Best Buy, but it's the same number, and we're still getting the bonus points.
Up until about a year ago, the emails were still going to my mother's email, including the rewards certificate. I had created a free account for myself (not associated with any rewards account) in order to buy something back in 2007 or so (before we signed up for RewardZone), so I couldn't change her email address to mine - the system simply would not let me do that since my email already had an account.
What I did in the meantime was just create a second email for myself and change her account's address to that. That way I was able to check it and get my reward certificates, and she wasn't bothered. But, the account was still in her name. Now that I'm older than 18, I should be able to get it in my name. We have the same last name - it's obvious that I'm not trying to scam the system or anything. I can understand if "Jane Doe" wanted to transfer an account to "John Smith" and the customer service rep wouldn't allow it because that's completely sketchy, but why can't two members of the same family shift around who actually owns the thing?
Well, I noticed a few months ago that there was an option to link my account to a different My Best Buy number. So I put in my "mom's" ID, then logged into that account to confirm it. The result was basically two different logins that belonged to the same rewards account - however, the purchase history was still separate.
So anyway, on December 30, my mom and I called the Best Buy customer service number. She explained the whole situation, and was told that they can't change the name on an account - only two letters. This seems a bit suspicious to me, because if they had typed in somebody's name wrong when they signed up, that person would basically be stuck with it forever...
I explained that even though the account had my mother's name on it, I was the one who was making the purchases for the past couple years. I used my credit card or PayPal account, so they were all technically under my name. What the lady said I can do is create a new Member ID, and that somebody could transfer those purchases to my new ID, under my own name. She said that since I already had an account (which was now tied to my mother's ID), what she'd do is just delete my account and then I would sign up using that same email address, and this time not put in a member ID.
I did that, and she said somebody would transfer the applicable purchases (basically all of them for the past year at least) to my "new" account.
It's been almost 3 weeks now and so far, my account still has absolutely nothing in it. I do notice that purchases made with my account have been moved over to my mother's account... the completely opposite direction as I wanted.
A more serious issue, however. I preordered the Meta Knight Amiibo figure (Best Buy exclusive) from the site back when it was still in stock. Obviously now it's completely sold out, because of the high demand. Because the order hasn't been fulfilled yet, it completely disappeared from both accounts. I still have my order confirmation email, with the order number, but cannot actually pull it up online to view the status.
So I called back today and explained all of this. I was basically told "We can't transfer points, period. Whoever you talked to last time was wrong." Well that's great, now my account is completely empty, despite the hundreds of dollars of purchases I've made, because of someone's mistake? This needs to be fixed. The person I talked to today said he'd tie the Amiibo preorder back with my account "in 7-10 business days" as the other person said. I have to hope this guy is actually telling the truth this time.
But what can I do to fix this problem?
This was my situation a month ago.
Luckily the Meta Knight has arrived just fine, and I did get the emails updating the status for me.
I since then contacted customer support via the website, and got an offer to merge the two accounts in my name. But here's the thing... they combined the wrong account! I'm not sure why they thought the other account belongs to me, but all of the purchases were made at stores in Ohio, and I'm not from there. The address on file is somewher eI've never been. It's clearly someone else's account. Oh, and my Gamer's Club Unlocked has completely vanished as well, which I was told wouldn't happen.
So basically right now, when I log in with my email address, I get somebody else's member ID, somebody who happens to have an Elite Plus membership - but no Gamer's Club Unlocked. I've made a couple purchases in-store, but I need some help fixing this problem as soon as possible.
The only purchase I *know* was made with the older account (the member ID that was auto-created when the My Best Buy program was launched, probably?) is that Meta Knight order, and I still have all the emails with the order number if somebody can look it up and find what My Best Buy ID it was tied to. I also have the second member ID, the one I created while on the phone with customer service - and the current (WRONG) one.
You see how this is just one massive problem? I want to solve one thing at a time, though. If one of the Community Connectors is able to move accounts and memberships around, please let me know and I'll shoot you a private message with details. My first priority is simply getting that Gamer's Club Unlocked membership back as I did pay for it and want to buy some more video games, but I've been holding off since I haven't been getting that discount. I can worry about getting the stuff moved over from the account in my mother's name after that.
Thanks

Hi drfsupercenter,
Thank you for taking the time to sign up for the forum and connect with us.
After reading over your post, I can definitely see how everything involved may seem complicated; however, I am confident that I can get everything straightened out for you. There is no reason why you should have to call into us over and over again or wait week after week for a resolution. The terms of the My Best Buy program are pretty direct, so I believe any level of frustration could have been avoided.
A My Best Buy account (formerly Reward Zone) is intended to be used by a single member, and a member is not to share their account, benefits, points, or certificates with anyone else. If the account was in your mother's name, then it should have only been actively used by her. When it comes to merging multiple accounts the name on each account must be the same. While there are occasions where we can change/alter the name on an account, we cannot completely change a name.
I looked over your account history using the email address you registered with the forum and see that two accounts were merged a few weeks ago. If any purchases you did not make were somehow merged with your primary account, then I should be able to remove them. I would also suggest that we make sure the information associated with your account is up-to-date. You do have an active Unlocked membership, so we may just want to have you relink your accounts (My Best Buy and BestBuy.com).
I want to apologize for any inconvenience you have experienced, and I would like to gather some additional information and go over your My Best Buy account with you, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page. I look forward to further speaking with you to see what I can do to help.
How to Link a My Best Buy™ membership to your BestBuy.com Account
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Help with signing in to account please! :-)

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