Hi, i have been changed for a smartphone, but do not have one on my

How can I get my money back??

Yikes! Lets get to the bottom of this, hoofty! Since it is a account specific question we would need to take a closer look. Please accept my follow request and follow me back. Then send me a private message so that we can take a closer look.
Thank you,
LenaA_VZW
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I have been charged for a book but its not in my book store

I bought an audio book yesterday and apple have charged me but I haven't got the book and now I can't even find the book online

audiobooks are accessed via the Music app in iOS.

HT203167 I am trying to download songs onto my PC it gets to about 85% download then my computer crashes. When I look in my account I have been charged for the items but it has not downloaded and there are no available downloads??

I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature. It now only allows me three options and the style I have been using for the last year is not

I recently bought a new macbook and installed Acrobate Pro. My settings/preferences did not come over and I do not have the same style options for my signature. It now only allows me three options and the style I have been using for the last year is not there. How do I add additional options and get my preferred signature style back?

Hi Amanda ,
Which version of Acrobat are you using?
Which signature style are you talking about?
You can go ahead and try uninstalling and reinstalling it and see if that works for you .
Use the cleaner tool to uninstall it .Here is the link.
Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
You can refer to the following link to re install it .
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards
Sukrit Dhingra

HT4059 I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't

I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated

Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB

TS1424 i have been charged for something that i did not purchase

i have been charged for something that i did not purchase

Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS1424 I have been billed for an item I did not want and did not intentionally purchase, How can I get this reversed.

I have been billed for an item I did not want and did not intentionally purchase.
How can I get this reversed?

All purchases are considered final, but you can try contacting iTunes support and see if they will give you a refund or credit : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am trying to shift my backup folder for many weeks to another location/drive on my pc hard drive(windows xp). have tried to use the recommended JUNCTION for the same but do not have a complete step by step instruction to do that. can anybody help me

i am trying to shift my backup folder for many weeks to another location/drive on my pc hard drive(windows xp). have tried to use the recommended JUNCTION for the same but do not have a complete step by step instruction to do that. can anybody help me

You can redirect <Profile>\<AppData>\Apple Computer\MobileSync\Backup to a folder on another drive using NTFSLink (shell ext., might only work on XP) or Junction (cmd line tool).
In essence you move the existing folder to a new location, create an empty folder where the old one used to be, then get the operating system/tool to link the two togther and silently redirect any file operation on the old location through to the new one.
tt2

I have an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

I have an iphon 4 got the new ios 7 and I need to redo my icloud but I dont have the password for it and apple does not have the infromation form the old account what should I do to turn off find my iphone

To to http://iforgot.apple.com and sign in with your iCloud ID. A new password will be sent to the associated email address.
It this doesn't work, go to https://getsupport.apple.com ; click 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

I have been charged for a book i did not ask for? also how do I get apple to change to my new I pad?

I have been charged for "the Forgotten by David Baaldacci. This book I did not order and don't know where it came from?
also how do I get amazon to down load books on my NEW I pad 2? It still wants to go to my old I pad. I would like to use my new pad.

For Amazon stuff you should consult the Amazon help and forums. It has nothing to do with Apple or iBooks.
For your wrong book problem, try using the "report a problem" link on your receipt or in the Purchases section of your iTunes account.

HT3702 I have been charged for a transaction I did not make

I have been charged for a transaction I never made not a big purchase but not me

If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards.

I am trying to reset my network settings. I have been asked for my passcode, but I didn't know I had one?

How do I reset my network settings on my iPad air. I have been asked for my password. I didn't know I had one. Where do I find it?

Some info for you ...
iOS: Forgot Passcode or Device Disabled
http://support.apple.com/kb/ht1212
iOS Passcodes
http://support.apple.com/kb/ht4113
Find My iPhone Activation Lock: Removing a Device from a Previous Owner's Account
http://support.apple.com/kb/ts4515

HT2729 How do I access a rented film to view it? I have been charged for the film but I cannot find it in iTunes; Help!

How do I access a rented film to view it via iTunes? I have had my account deducted for this film but cannot see how I get to it; Help!

Hello, jaimie299.
Thank you for visiting Apple Support Communities.
If the movie rental has completely downloaded, this movie should be located in your movie library under rental. Below, I have included a couple articles on how to check for interrupted downloads and movie rentals. I have also included and article that will allow you to report a problem with your purchase if you are still unable to watch the movie.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/ht1725
iTunes 11 for Windows: Rent movies from the iTunes Store
http://support.apple.com/kb/PH12499
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
Jason H.

HT3702 I have been charged for a song but it does not show in purchased library. What do I do?

I purchased a song, an error occured...Now in the itunes store I can't purchase the song because it says its already purchased...but It is not in my library..
What do I do?

Hey there jessaq!
I have an article for you that will help you to redownload any previous purchases you have made. The article can be found here:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks for using the Apple Support Communities!
Cheers,
Braden

I have a serial # for cs6 premium but i dont have a a cs6 premium file to download where is it?? its

i have a serial # for cs6 premiumon the license site but i dont have a a cs6 premium file to download on the download site where is it?? its not in the download section where my old cs5 is

For that type of detail you will want to contact our support team as Mylenium suggested. They will be able to look into your situation more directly than is possible through a public forum. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Hi, i have been changed for a smartphone, but do not have one on my

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