Hi ,just rented a movie from I tunes store ,when I try to watch it ,it says could not load video

Hi, just rented a movie from I tunes store when I try to play it tells me could not load video

Hey 68Thomas68,
Thanks for the question. Due to the time limits associated with rentals, it may be best to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

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    Hey Danzuco,
    Thanks for the question. If you were unable to enjoy your rental, it may be best to report an issue with your purchase:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Thanks,
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    I've just downloaded a sd movie from iTunes with my ipad but the movie will only play for 13s then a msg comes up saying "could not load video! I've paid for it and downloaded the whole thing ! Can anybody help me pls?

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    http://support.apple.com/kb/HT5772
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    To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
    Find the email receipt for your purchase.
    Click Report a Problem under the app that is having the issue.
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    From the Choose Problem dropdown menu, choose the appropriate issue.
    Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    Click Submit to have your issue reviewed.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
    http://support.apple.com/kb/HT1933
    Cheers,
    Allen

  • Rented a movie on iPod touch says could not load video

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    Try:
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    http://support.apple.com/kb/HT5772
    Download past purchases
    http://support.apple.com/kb/HT2519
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