Hinge and heating Issues with my G560

I am facing the following issues with my G560. It was purchased on 11/26/2010.
Overheating - The laptop heats up and turns off after a continuous usage of 2-3 hours.
Hinges - The plastic portion covering the hinges came off within 6 months. I continued using the laptop and now the metal hinge has come out and the wires have come out and I think the hinge may have been broken as well since I see a metal portion protruding below the monitor.
Can someone help me understand how to get these fixed.

Rajesh,
Welcome to the forum. I received your private message with additional information and based on your indicated purchase date, the system should be under warranty.
Since you are in warranty, both of these issues should be able to be addressed by service. The hinge sounds like it should be covered unless the system were dropped or otherwise incurred damage from use.
The number to call for support is 877-453-6686
Please follow up with me by private message if you need more help on this after calling support.
Apologies that you have troubles, but I feel confident that we should be able to resolve them.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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EDIT: this post got removed the first time for not being constructive enough. I've now edited the post.
This is going to be a lengthy post, so bear with me.
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HP's Low Grade Hinges and Warranty Issue.

Hello, HP Area Heads, Envy Notebook Division Heads, Support Division Heads and CEO.
I regret to say that perhaps buying an HP Envy laptop worth Rs, 1,15,000/- will turn out to be my big mistake. I never thought that HP would use a LOW Grade material for Hinges that would break on its own within less then 5 months of usage.    If i calculate , I work 5 days a week and 5 months = 100 days. Even if i open and close laptop twice every day = 200 times.      WOW just 200 times and Left Hinges breaks on its own and yet HP disagrees to accept its poor quality.
HP Enginner says it won't be coverd under Warranty, where as your Case Manager Mr. Pratheesh C R says
1.  Your laptop is Covered under repair only warranty
2. and we will repair this for free of cost as an exception.
Now I have multiple objections to this. I can send you several links available on google and youtube videos, which confims that HP laptops has known issue with Left Hinges.
1. So even if you repair it, there are chances that it might break again, due to your poor quality of Hinges. which means there is big expenses waiting if this happens again.
2. What's the use of buying an extended Warranty of 2yrs, if these things are not covered within it. ( Now let me clarify, I am not saying that if i drop the laptop or spill coffee over it and then asking you to repair it free of cost.     I am asking you because its broken on its own due to poor quality and you have known issue with your left hinges)
3. A simple hinges broken, its repair procedure requires a good amount of parts replacement Top Cover, Bottom Enclosure and also disassembling the laptop to fix the hinges, This is very painful, no one likes a postmortem on his new laptop.   This also leaves a possibility that other parts may get damaged in the process.
There is only two ways, that could convince me.
1.   Either replace your faulty product and give me a new laptop.
OR
2. Take the responsibility of fixing hinges when ever is broken in my 2yrs extended Warranty period free of cost.
by adding me to ADP coverage for my exended period of warranty. ( Remember I am not asking you to do any favour if i drop the laptop or spill coffee over it. )
This way, i would be relaxed and would not be worring about quality of hinges and what if after fixing it breaks away again on its own.
Remember laptop is worth Rs, 1,15,000/- . Its brought from my hard earned money. I feel too much of pain.
Regards
Jignesh.
Dear Mr. Desai,
Greetings!
This is further to telephonic conversation, I appreciate you taking the time and giving us a detailed summary of your experience.
We understand that your experience was not a positive one and we sincerely regret for any trouble or inconvenience we have caused you however it was not our intention to disappoint you in any way with our service. We wish to address your needs and provide the best solution available to resolve your issue as soon as possible.
As discussed, your HP ENVY 17 LM TS SE 17-j102TX ALLis covered under repair only warranty. Any electronic products has chances of failure. Thus all electronic products have warranty policy which clarifies that against technical failure during the warranty period will get rectified without any additional charge. In accordance with the warranty policy of the company, the company has investigated into your grievance and is in the process of procurement of a replacement for a spare of the HP ENVY 17 LM TS SE 17-j102TX ALL.
As discussed our technical team has validated the reported issue and confirmed part to be replaced free of cost as an exception.
Kindly share your confirmation to proceed further with part replacement, however the request for unit replacement is not a resolution to the reported issue.
We request you to refer HP Warranty Terms & Conditions for more information.
http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
Should you need any further information please feel free write back, we would be more than glad to assist you.
Thanks and regards,
Pratheesh C R
Customer Relations Case Manager
APJ PPS CSS
[edited personal information by Moderator]
India
Working Hours: 09:00AM to 06:00PM (Monday to Friday)
- Your full name : Jignesh [Edited]
- Country location:   India
- Telephone contact number :  [edited phone number]
- Email address :  [edited email address]
- Model and Serial number of your unit
1) Serial no :[Serial Number edited by Moderator]
2) Product no:F2D12PA
3) Model :HP ENVY 17 Leap Motion SE NB PC
Costing Indian Rupees : 1,15,000/-   One Lakh, fifteen thousand.
Such a high value PC and Hinges gets broken just within 6 months. This is a case of HP poor quality product.
Yet as per HP Support Service Partner "Jabil Center", Andheri Area, Mumbai City, says that this is considered as damage by customer and it cannot be covered under warranty.
As per them, I have to claim under ADP and for that I have to prove that it was Accidental Damage, which is again subject to HP approval.
(Now I am wondering, was choosing HP over Dell my mistake ?)
As per Engineer, to fix hinges, he has to change Laptop Top Cover and Base enclosure, which means almost dismantling the laptop and reassembling. (as per YouTube videos)
Something that is not acceptable to me.     I would rather demand a replacement for a fault product.
- Any HP Case numbers or HP Service Ticket numbers you may have been provided by Hewlett-Packard   : For reference, Case ID is [edited case Id number by moderator]
- HP Support Forum Username : JigneshDesai

Hi @JigneshDesai ,
Thank you for visiting the HP Support Forums. I needed to edit your post and remove the personal information that was present. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

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Heating Issue with P4

Hey Everyone
I've been reading alot lately in this forum, and there is lots of good info, but I was hoping that someone can help me out. I recently upgraded my PC, from a P4 2.53 GHZ with a Asus P4PE motherboard with cheap PSU and RAM and case to a Chenbro Xpider Case with 2 fans, 1 front blowing cold air in, and 1 in the back to blow air out, 3.06GhzE Prescott CPU, 2*256 OCS Platinum DDR3200 RAM, Enermax EG365P-VE, and a thermaltake Silent Tower heatsink and fan for CPU. and I also upgraded my IDE cables to the round ones, (don't know what they are really called) but the look good, and the make the air circulate better in the case am sure.
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thanks

Quote
The temperatures you show for are actually OK.
I AGREE, thats not bad really... but properly applied thermal grease will only decrease those numbers
hopefully then you'll be able to keep a decent overclock...
i've found, that when i'm overclocking, and i see a huge difference in my temps, theres usually something wrong with the way i applied my thermal grease... or like something under the HS that i didn't see
(last time... when trying to get my duron to 2400 stable, i had a tiny speck of metal get in there... the machine would freeze as soon as it entered into cmos setup, no matter the speed.... took HS/F off... found that not much of the core was in contact with the HS, and there was a tiny speck of metal in there.....)
make sure you closely follow the directions on arctic silver website...
applying arctic silver 5 to a P4 is pretty simple... just put a dot in the middle "the superior flow capabilities" or whatever of version 5 allows u just to put a dot in the middle... and it will spread itself out... (with pressure from HS of course
:shrugs: a lot easier than the directions for AMD systems (w/o Heat spreader) i mean... you get used to it... but still... a lot less trouble...

Wifi, power and cooling issues with my MacBook Pro.

I've had my MacBook Pro for about 2 years and I've been really pleased with its performance from work I've thrown at it. I initially got this MacBook Pro refurbished from the Mac store and it has a Apple Care protection plan. Although this past year I've noticed several issues that are probably hardware related. First, my MacBook's WiFi does not receive WiFi signals from the great distances it used to anymore. The times I can pick up WiFi are within like 5 yards from my wireless router. Second, I'm having an issue with the power. This past week, it seems my Macbook Pro does not run off the battery anymore. It only powers on when connected into the power supply. If I unplug the power supply, my Macbook turns off. It does not revert to the battery which is strange. Third, cooling seems to be a problem. The Macbook Pro is getting very hot. It burns my lap when it is holding there. The cooling problem has lasted since I got my Macbook back in January of 2007. I thought it was normal since I would load the CPU with some graphics intensive games. Now the Macbook Pro gets hot to doing some less CPU intensive tasks like surfing the web or word processing. I have noticed, a decrease in performance, longer boot times, loading of web browsers, and word processing applications. Would this be the best time to consider taking my Macbook Pro and for repair with apple care? I'd like to trouble shoot these issues to know exactly why these problems are happening. I have a feeling it could be due to the Macbook Pro getting hot. As for cooling I go by the manual and place it on a table or hard surface, or my lap. I pretty much want to know what is wrog and how to prevent issues like this in the future.
Thanks.

Welcome to Apple Discussions!
It sounds like you have several issues:
I don't know why your MBP can only receive wireless signals from 5 feet away. Unless possibly the antenna has worked loose. But I'm just guessing.
Regarding the power, is your battery still good? Have you tried resetting the SMC?
http://support.apple.com/kb/HT1411?viewlocale=en_US
Regarding the heat issue, have you tried running the extended version of the Apple Hardware Test? If you check your fans with iStatPro, are both running at an appropriate speed for the heat?
Also, have you checked in Activity Monitor for any out of control processes which might be running in the background and hogging the CPU?
A good place to start would be with the AHT. Since you have Applecare, you should also have a Tech Tool Deluxe disc, and you can run that too. Should anything turn up in the form of an error code, that would indicate a hardware problem. Write down the code and call Apple to arrange for repair.
If you have access to an Apple Store, you could also just take your Mac in for evaluation.
Good luck!

Autocomplete and linking issues with gchat on apple messages

So I'm having a couple related(ish) problems with apple messages and gchat/hangouts/whatever it's called these days and imessage on my laptop:
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Any thoughts? It's sometimes easier to just do cmd+n and type a friend's name even if i have an existing conversation with them relatively top to the close of the list, than manually finding them in the list or looking at the buddy list or using the search bar. cmd+n typically works at least with imessage conversations, and sometimes even with jabber accounts/gchat, so it doesn't seem like this is merely a feature that doesn't exist.
2) This might be less of a bug and more of a feature, but i'm wondering if there's a way to deactivate it. A lot of my friends have both imessages and gchat, and i have their google email and phone number on their contact card. in this case, apple messages, seemingly arbitrarily, alternates back and forth betweeen gchatting them and imessaging them in the same conversation. it doesn't always correspond to their away/available status on gchat, and even when it does correspond, i'd still prefer to be able to manually override to send an imessage even if they are available on gchat, I'd prefer to just have separate conversations going for imessage and gchat (because a lot of my friends just never look at one or the other depending on whether they are or arent near their computer, so i need to be able to control where the message goes). I do have a separate jabber conversation with John Smith from their imessage, but within the imessage conversation it still sometimes switches to jabber. It seems like this only happens for contacts that have both email and imessaage on their vcard, but i'd prefer not to delete the email address from their vcard just to resolve this issue, since the email address on contact comes in handy for purposes other than gchat. is there any workaround/way to disable this auto-switching between imessage and gchat accounts in the same conversation, while keeping contacts' email and phone number linked on their vcard?
3) Some, but not all, of my android friends show up as having imessage when i type their name to contact via gchat. sometimes it says imessages for their phone number, and sometimes instead for their gmail (or both). With respect to the issue when it happens in phone number form: i've checked their contact cards and their phone number is just listed as mobile (not iphone or anything, though i'm unsure if the category of phone number actually tells the phone whether they have imessage, or if it recognizes (in this case, incorrectly) on its own). Of course the imessage won't actually send, but it's pretty annoying (especially in light of the problem from #1). Is their any way to tell messages that this person doesn't have imessage so it stops saying they do?
Couldn't decide whether to post these separately or together, but since they may or may not be related i opted for the latter. sorry for the length. searched for all 3 and didn't find anything quite on point.
macbook pro, mid-2010, 15"
Mavericks 10.9.2
messages v8.0

Hi,
Re 1)
If a Buddy (Google, AIM or Yahoo) is in the Buddy list as just the ID or Screen Name then broadly speaking they are not in your Contacts list.
As such they will not show a "Real Name".
However any Buddy can be added to the Contacts List even if you don't add a "Real Name"
This in itself can also cause issues as the Contacts app does not create what it sees as Duplicate cards.
i.e. you cannot create two cards with the name John Smith.
It is easier if the ID/Screen Name becomes the "Real Name".
I have three Macs
On each the My Card for myself reflects the Computer it is from and those Cards are synced on my iMac.
Some of the various Jabber and AIM Screen Names are linked to the particular computers.
That means if I type "ra" as the start of my Name in the "to" spot I get this:-
First is a national breakdown service for helping out with cars (as opposed to any other breakdown)
The next is a Buddy that I have hidden.
It lists Apple ID and telephone numbers that it thinks are iMessages compatible (it thinks all numbers are valid) liked to be G4 tower's card.
It continues listing AIM, Jabber, Yahoo and other iMessages accounts as well as the Bonjour contact details.
As you can see some at the bottom are IDs and Screen Names that are not associated with any of the Address Cards.
In these cases my name from part of the ID so "ra" picks then up.
As you can see you should get AIM, Jabber (Google), iMessages and Yahoo account indicated.
That should then lead to 2)
Once in the conversation you can use the "To" spot to change which ID you are calling and therefore effectively change which service you are using.
In this Pic I have chosen to call Myself (easy with multiple accounts)
My iMac My Card has no jabber account listed so you only see iMessages and AIM option listed.
I can "call" my main AIM name (ralphjohnsr) from the other three Accounts linked to this Card.
From your end it may look like a random switch but in fact is most likely from an incoming change by the Buddy/Contact.
You can make the change by using the "To" spot and a drop down
The centralised messages in the chat should tell you of Changes as will the ID in the text field before typing
Re 3)
It will depend on what their Apple ID is.
Some have had @mac.com names for a long time and linked them to MobileMe than more recently iCloud.
Some linked their @me.com names form MobileMe to iCloud at the Change.
Most recently iCloud IDs have been given @iCloud.com emails from the start.
However any email can be used as an Apple ID.
The pic above has my Apple ID partially hidden for that lower iMessages info across the center.
You may find that some people are using their Google ID as their Apple ID AND also using it as both the iMessages registered name and the Google ID in the Messages app.
Lets explain this another way.
When iChat 1 came out Apple joined the AIM service with it (it did AIM and Bonjour which was then called Rendezvous)
At that time Apple entered in to an agreement with AIM that any Apple Issued ID would be a valid AIM Screen Name.
At that time the Apple Service was .Mac and @mac.com IDs were being issued as paid for accounts, Trial Accounts and after while Lapsed paid for accounts.
These all worked as iChat/AIM Screen Names.
Then Apple changed to MobileMe and issued @me.com IDs
The trials only lated until you ended them and the IDs no longer worked in iChat after that as valid AIM Screen Names and nor did lapsed Paid For accounts.
More recently Apple have stopped a paid for Service and moved to iCloud.
At the change you could link Any Apple ID to iCloud and you got an @me.com ID from the iCloud server (it could be the same as the on MobileMe but did seem to be "separate").
Later these became @iCloud.com IDs (Some people have both under iCloud and in some cases linking @mac.com names to MobileMe @me.com accounts for email still continues).
To be clear you could link Any existing email ID to iCloud such as Google ID.
But broadly I am speaking of gaining various Apple Issued IDs over time that may or may not be linked to one account.
These Apple Issued IDs works as Valid AIM Screen Names in Messages. (the iCloud issued ones don't work in iChat 5 or earlier though).
I linked an external to Apple dial-up Email that has been my long time Apple ID to iCloud and got an @me.com ID at first and later an @icloud.com one as well.
I can use these two separately in Messages as Valid AIM names.
Someone using their Google ID as their Apple ID could use it as the iMessages registered Name AND as the GoogleTalk/Jabber entry as well.
This might explain why it looks like they are swapping about.
There can be one other explanation and that is dependent on where they are logged in.
Obviously a GoogleTalk user can log in to the Google web Mail page and use Talk there.
Although I don't use Google+ I presume there is a similar web page to chat from there.
This would limit them to being "On Google" rather than iMessages when they sent a messages to you.
Re GoogleTalk
Obviously Android is Google.
The Account settings at Google incudes the "products" you can link and use from your Account.
Previously with a Google Mail Account that included enabling "Talk" which then allowed you to chat from the Web Mail Page login (or your chosen Jabber able app)
Now Google use Google+ and this seems to give you automatic access to "Talk" to the extent it is no longer something you have to Activate.
I am wondering if using a Android phone is linked to having a Google+ account and that the phone number can be part of that ID set up (similar to iMessages and iPhone Numbers).
If it does it would then depend if the phone is linked to both the Number and the Google ID as to what they can login as in certain situations.
I am not sure I have covered everything but I think I have covered most things.
From what you post I am not sure that there is an issue or not although I have posted what is normal and expected I think there are some fringe things that are an issue.
9:46 pm      Tuesday; April 15, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Imessage and other Issues with 3rd Gen iPad

Hi there, just got a 3rd Gen iPad for the mrs and so far it's been great.
However, several rather annoying issues have developed and I can't seem to find the right trouble shooting for it, so I thought I'd try here.
So here they are:
iMessage & facetime don't work
Issue 1- Each time she uses her Apple ID log in for either feature a message "iMessage Activation: Could no sign in. Please check your network connection and try again". I've checked the network settings, I've reset them on the iPad and yet it seems to persist. Her appleID is valid as it works on her iPhone, which is using the same network/Wifi as the iPad, yet the iPad seems to decide it doesn't want to activate. I've signed in on my appleID and the same message seems to appear
Issue 2 - When using apps like Chrome a constant message will appear "Connect to iTunes to use push notifications" every time the app is open. This has been done, it's been backed up and it has connected to iTunes, yet these messages still pop up each time chrome is opened.

I also am having issues with my ipad mini as far as imessage . sometimes it works fine . Sometines I receive ok but it hangs on sending . i have tried everything . I think the apple server is a mess Most times I can only send If i am replying to a message i received . If i try to start a message it hangs . No reason found

Unable to log into iMessage and intermittent issues with FaceTime

Late 2011 MacBook Pro, OS X 10.8.4. I'm an admin level Windows guy but a relatively new (and otherwise very pleased) convert to Mac OS.
This morning Messages started repeatedly prompting me for my iMessage password and FaceTime has starting working only intermittently. Both work fine from my iPad and iPhone 5. Both have been working from my MacBook Pro for months.
This morning when I tried to fire up Messages on the MacBook I got an error saying "The server encountered an error processing registration". After doing some Googling, I noticed that many folks said that when they had this problem they also had an issue with FaceTime. I confirmed that FaceTime was indeed giving me the same error as iMessage. After trying some solutions from past threads that didn't work, I rebooted. Now instead of throwing an error, Messages just keeps asking me for my iMessage password again and again. FaceTime works occasionally but sometimes when I get a call and click answer, I get "call failed" as my iPhone and iPad continue to ring and then I'm asked to re-enter my password on the MacBook. If I enter my password it just sits and spins. If i quit FaceTime and start it again, it'll usually log in successfully but calls may or may not work (following the same pattern I just mentioned).
The odd thing to me is that when I tested FaceTime on my iPad, I got notifications on my iPad and iPhone and my primary and alternate email address were now registered with FaceTime. They have been for over a year so I'm not sure why I'm getting those notifications again.
I'm able to log into the Mac App store without a problem using the same AppleID
What I've tried so far based on Google results:
1. In Keychain Access, reset my default keychain - No improvement
2. In Keychain Access, selected Keychain First Aid, repaired and verified - No improvement
3. On my iPad, turned iMessage off and back on - No improvement, though iMessage on the iPad still works fine
4. Confirmed that my primary and secondary AppleID email addresses and password are correct. The email address associated with my AppleID is not associated with any other AppleIDs.
Thanks!

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 5
From the menu bar, select
 ▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 6
Select from the menu bar
 ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 7
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 8
Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 9
Reset the NVRAM.
Step 10
Reinstall OS X.
Step 11
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

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