Hinted streaming, fast start and the results.

Hi,
I put some clips onto a website recently, some were 5 min movies. I was pleased with the results, as the movies started almost immediately on several computers I tried.
Unfortunately, the client had to wait over 4 min to see the video. My video was compressed with hinted streaming.
So of course 4 min. seems like they downloaded the whole video before it started.
I have a web guy looking into if perhaps this could be a server issue with the customer, but I wanted to check if anyone has some insight to this.
I personally am not really clear on the "hinted vs faststart"
Thanks
Jeff

Hinted steaming is for streaming videos like the Apple's VideoKeynote presentations. For Example:
http://www.apple.com/quicktime/guide/appleevents/
Fast start is for progressive download of the video. For example:
http://www.apple.com/getamac/ads/
I have feeling your server is not a streaming server so you need fast start/progressive videos. A fast start video will begin to play after a few seconds while the video is being downloaded into the browser.
Open all your videos in Quicktime. Do a SAVE AS and save each video to a new folder. Doing this will activate (place back) the fast start in each video.
Send one video to the server for a test. Make sure your html embed code for the video has AutoPlay set to true.
(Steaming servers aren't cheap. If you click on the keynote presentation you'll notice that you can jump to anywhere in the video without having to wait for the video to load. Streaming videos don't download to you browser/computer, they stay on the server. Fast start/Progressive video download to you bowser/computer. Also streaming videos are one way to discourage people from downloading the videos. The only way to capture a streaming video is to use a screen capture program, Quicktime X has this capability.)

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