Home Hub 3 is slower than dial up.

I used to be on a voyager 220v router but started having connection problems. After speaking to customer support, and after they ran some tests on the line/router, they told me that the fault was with the 220v and as it was obsolete, i would need to change to a HH3.
After receiving the HH3, im now finding that the d/l speed for webpages is slower than it was on dial-up. Ive tried running speedtester but it fails to complete and just gives an error that it cant be completed at this time and to try later. After reading another thread on this issue, i went and found the settings from the hub itself, these are posted below:-
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.6 dB / 10.5 dB
Line attenuation (Down/Up):
28.7 dB / 15.4 dB
Output power (Down/Up):
20.4 dBm / 11.3 dBm
FEC Events (Down/Up):
57086058 / 0
CRC Events (Down/Up):
90472 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1331805 / 8
Error Seconds (Local/Remote):
1736 / 0
is their anything amongst the above which explains why its running so slowly? 

Bah, this is a PITA.
Got up around 7am and the HH3 was displaying connection time of 10 hours, great, lets leave it for 24 and see what happens. Tried browsing and pages were incredibly slow to load, thats when they did actually load. I said stuff it and took the dog for a walk and left everything as is. Got back and checked again at 9.15 to find a connection time of 14 mins, so obvioulsy something has reset itself.
Tried speedtester and quite simply, the page would not load in order for me to test it.
Tried clean line check, sounds perfect, no noise whatsoever on it.
Tried connecting to the test socket and now get the following results:-
FAQ
1. Best Effort Test: -provides background information.
Download  Speed
0.56 Mbps
0 Mbps
21 Mbps
Max Achievable Speed
 Download speedachieved during the test was - 0.56 Mbps
 For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
 IP Profile for your line is - 11.28 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.73 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.73Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:08:56
Downstream:
12.49 Mbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
4.5 dB / 10.6 dB
Line attenuation (Down/Up):
29.1 dB / 15.5 dB
Output power (Down/Up):
20.4 dBm / 12.0 dBm
FEC Events (Down/Up):
1790482 / 0
CRC Events (Down/Up):
4292 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
22423 / 0
Error Seconds (Local/Remote):
10600 / 0

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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
    1) How on earth did BT manage to send  the replacement home hub it to the wrong address?  Especially since the original one was sent to the correct address & my delivery address is set  correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
    2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls  I wondered is this standard practice - or should I now be worried?
    3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience?  As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
    4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an  Agent "..so your connection keeps dropping", Me: "No the connection is fine.  The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times  and so on)
    Any answers from a moderator would be welcome.
     I am actually happy with BT's  broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
    Thanks.

    Hi EKandrew,
    To be honest I have not heard of the hub locking up before.  The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
    Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
    As much info as possible would help
    In answer to your questions:
    1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
    2/ Nothing to worry about, we ask these questions for additional security.  If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
    4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
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