Home hub 3 wifi drops only on macbook

Hi
I have read and followed instructions in several threads on here to no avail.
I have an iphone, ipad and macbook also android phone and lap top (for work) all are connecting and working fine except the macbook
Macbook will look for wi fi approx every 20/30 seconds even though others connect and work fine - I need to be able to have a reliable connection on macbook and its driving me batty trying to sort it - so any advice gratefully received
thanks
Deb

Have you turned off smart wireless and selected a fixed channel?
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Similar Messages

Home Hub 3 - Connection dropping from N to G?

Hello all; I hope someone can help me with this!
I have recently installed the new Home Hub 3 (replacing a Home hub 1). I have it connected by wifi to a Mac which has a built-in 802.11 connection. The reason I changed to Home Hub 3 is that next month I am getting a digital box for the TV which works best using a 802.11 N connection speed.
Normally, the connection is by 802.11 N (I can see this on the Mac SysInfo), and I get a solid 5 bar connection. However, sometimes this drops to 1 or 2 bars, and the wifi speed drops from N to G. When this happens, I cannot change it back to a N speed without rebooting.
Does anyone know what might be causing this? It seems to be random. The computer is not moving, and is only about 12 feet from the Home Hub with clear air in between. Is it likely to be the Home Hub which is causing the change, or the Mac? Is there anyway to "lock" the Homehub to only broadcast on N?
Thanks for any answers.

the only problem changing the BT Home hub 3 wireless channel manually it stops the new software from finding the best channel one of the features of the new hub. they advise this in the product page details (section taken shown below).What i found was to experiment hub positions my example i have 3 story house so i placed the hub on the second floor away from fridge /microwave/ wireless phone etc on the 1st floor. the wireless computers are on floor 2 & 3, it improved reception by 50%. the computer down on floor 1 is connected by ethernet.
Change wireless channel
Your Hub is always monitoring the wireless channel it’s using and if it detects too much
interference it will automatically change to another channel. If you want to manually
change to a channel of your choice, follow the steps below, but this will stop the
automatic channel selection feature.
1 Access Hub Manager by typing bthomehub.home into your web browser.
2 Click Settings.
3 If asked, enter your Hub Admin password. You’ll find this on the bottom of your Hub.
4 In the Basic Settings menu, click Change the wireless channel to avoid interference.
5 Click the Refresh button.
6 Wait a minute for your device to pick up the new channel.
http://btsupport.custhelp.com/ci/fattach/get/1893113/1296055445/redirect/1

But I'm Not using my BT home hub for wifi

I received an email after registering (and loging on to BTWIFI to test) which said...
"Please keep your BT Home Hub switched on for the next few days so we can add you to the network."
The thing is I do not use my BT Home Hub 3 for Wifi anymore. After a frustrating Saturday not being able to pick up a wifi signal in certain important spots in my house (kitchen table, bedroom etc.), I atempted to get the Home Hub 3 to recognise Apple's Airport Expresses to extend the wifi network. This does not work, so I switched off the HH3 Wifi and use it as a router only. I connected my own Wifi router with extenders and now I have a fast and near perfect signal in all corners of the house. No dropouts at all.
So, will this stop me benefiting from BT unlimited wifi hotspots?

Devon_Dave wrote:
Correct, your non BT router will not radiate BT Wifi only your own SSID
@DD But the Hub3 will!
"so I switched off the HH3 Wifi and use it as a router only".
The hub, once the BTWifi update has been sent, will start to transmit the BTWifi SSID's.
-+-No longer a forum member-+-

Home hub 3 Wifi

Hi.
I have my second homehub 3 as my previous one kept on rebooting. This one doesn't reboot, however, almost every day I get a spell where the wifi signal drops, my devices all lose the connection and start moving onto "Wifi with fon" and then the wireless signal comes back. The wifi light on the home hub actually switches off for a second or 2 and comes back on.
I spoke to support who told me to change channel and adapter settings which I had already done to be honest but it is still the same. My broadband speed and connection is fine, fast and reliable but this wifi issue is driving me crazy.
BT say that as I am out of contract, the best thing to do would be to re contract and then I would get a home hub 5. I feel that this is not an acceptable solution as I could quite conceivably be stuck in this situation for another year if I do this.
Has anyone experienced this before/have any ideas?
Cheers,
GT

By being 'out of contract' you are actually in a rolling monthly contract where you can leave at 30 days notice less if you use mac code but you are paying the full market rate for your package - any special deal has ceased. By starting a new contract you could negotiate a deal and probably save money - up to you
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Home Hub rejecting wifi password 10-30 times until...

We're having a strange problem with our wifi. We have a home hub 5 and various devices connect to it. We've had various connectivity issues with the home hub connecting to the internet, but we've learned to live with that. However, we also have another problem.
Our laptops (both Mac, different types though) seem to need us to keep retrying the password between 10 and 30 times on average before it will accept it. When the laptop is started up, it doesn't automatically log into the home hub (although it used to, and no settings have been changed) - it needs the password to be entered, and after typing it in and hitting enter, it rejects it as incorrect password. We just keep hitting enter to retry, and some time later, it seems to randomly accept it for once. The highest number of times I have had to retry it is 54, but usually it's between 10 and 30.
No other devices seem to have this problem.
Can anyone account for this or suggest a remedy? It's extremely frustrating.
Thank you.

I am having a similar problem, though I have not tried entering the password so many times. Therefore at the moment I am only able to connect either by:
Cable
Using the unsecure hot spot.
This is affecting all my devices (iPad, Iphone, Windows laptiop, wireless printer).
It was all working fine earlier this morning and then, suddenly, just stopped working.
I have logged in to the bthomehub and checked the wireless password - it is still set at the original setting so it should be working.

Homehub 3 - wifi dropping only when PC on

Over the past week when my PC is on (connected to HH3 via Ethernet cable), the devices in the house which connect via wifi (an ipad an 2 iphones) seem to keep dropping wifi connectivety.
When the PC is off though , the devices keep hold of the wifi connection and work fine.
Internet speed on PC is fine, and wifi on iOs devices is fine too (when they can connect).
It is odd as we have had the Hub over 3 years, and nothing has changed
Any ideas - maybe a power cycle or reset, or maybe a new Hub?

This sounds like the DHCP bug in the HH3
https://community.bt.com/t5/Other-Broadband-Queries/Home-Hub-3-DHCP-server-lease-renewal-bug/m-p/142...

Home Hub 3 WiFi - poor connection even when 2 metr...

My Home Hub 3's WiFi has always been **bleep** but lately it seems to be getting worse. Most of my devices are connected via Ethernet and are fine but my WiFi devices suffer problems: poor speeds, high/fluctuating pings, web pages slow to load.
Laptop (WiFi):
Speed test = 31 ms ping, 4.6 Mbps down, 7.0 Mbps up Google.co.uk ping = 27 ms, 48 ms, 301 ms, 14 ms
Server (Ethernet):
Speed test = 10 ms ping, 64.4 Mbps down, 16.3 Mbps up Google.co.uk ping = 8 ms, 8 ms, 8 ms, 8 ms
My server is actually busy doing networking stuff during this, yet has an excellent connection. The laptop's connection is pitiful, with pings all over the place (presumably due to constantly dropping packets). I actually managed to fix this last night by switching from 801.11b/g to 801.11b/g/n on the Home Hub but that didn't last since I'm having the same issues today. I've tried choosing automatic WiFi channel and switching manually to the least busy channel (1/6/11), and I've tried changing from 20 Mhz to 40 Mhz. Neither has any effect. I've also tried rebooting the router, which doesn't help.
I know it's a problem with the Home Hub since it happens with both of my phones also. Plus it occasionally seems to work fine. Is it just dying? I haven't ever moved it from its current position, which is in the centre of my flat.

up to you but using any of the other available channels does help in the majority of cases
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Configure Home Hub 5 as modem only?

Yesterday I received my BT Home Hub 5, plugged it in and it worked on my existing 4mb ADSL broadband connection. On Monday I will be switched to 76mb Infinity 2, so what's the problem?
I have a lot of IT kit as I run an IT business and often work from home. Before Chistmas I purchased a Netgear DGN4000-100UKS N750 Dual Band Wireless ADSL2+ Modem Router to accompany my existing Netgear R7000 Nighthawk. The Nighthawk is setup downstairs and acts as a wireless router only, with the new DGN4000 being my modem + wireless router upstairs. Both share the same SSID's so that when wandering around the house, there is full wifi coverage with devices seemlessly switching between them. There are lots of useful features on both routers, many of which I use to control access, including IP address reservation as I need to ensure some of my kit ALWAYS gets the same IP address.
Needless to say I've invested a lot of time and effort getting my home network setup and it works very well.
Enter the BT Home Hub 5. This is clearly aimed at the general public and is a simple "plug and play" device, with barely any additional features. It was my hope to continue using the Netgear DGN4000 as my modem router when I got BT Infinity, but I only realised yesterday (after finally performing some research) that BT Infinity uses VDSL and the DGN4000 is ADSL2+ compatible, so the modem will not work from Monday!
Never mind, I thought, I will simply configure the BT Home Hub 5 to be a modem only and continue to use the powerful routing features of the DGN4000, however, this doesn't seem to be possible.
Has anyone any experience of using the BT Home Hub 5 as a "modem only" despite not being able to switch off the router functionality? I can obviously switch off the wifi, but what about the cabled connections? I'm aware I can connect my DGN4000 to the Home Hub and my suspicion is that I could setup the IP addresses such that the DGN4000 is the gateway for all devices (as it is at the moment) and so will continue to issue IP addresses using DHCP.
If anyone has already done this or tried to do this I would appreciate a heads up. Is it possible? Does it work well? Am I wasting my time even trying and I should just purchase a decent VDSL compatible modem router that provides more than basic settings?

Having spent most of today researching and "playing", I've now managed to get the HH5 to work alongside all my existing kit. Hopefully this should continue to be the case tomorrow when BT Infinity 2 is switched on at the cabinet.
To summerise, my existing setup includes two Netgear modem routers configured as follows:
- DGND4000 - This is used as the modem and a wireless router (dual band). It is also the DHCP server and has the IP address reservation table setup.
- Nighthawk R7000 - Configured as a dual band wireless access point, so NO modem or DHCP functionality. As part of the AP config, the Gateway IP address is set to that of the DGND4000, so any devices connecting to this router will be routed through to the DGND4000. The purpose of this second modem router is simply to give a greater range as a single wireless router will not cover the whole house.
For information, the IP range on the DGN4000 DHCP is set to use the 192.168.0.* subnet.
I tried various configurations, but any time both the DGND4000 and HH5 were included on the network none of the clients could get internet access. Even when the HH5 showed a blue light, indicating a successful internet connection, it appeared that the DGND4000 was still trying to get its own internet connection, probably because none of the config told the DGND4000 not to do this! Even connecting the HH5 into the WAN port of the DGND4000 didn't prevent the DHGND4000 from trying to get an internet connection, which surprised me (not sure why it should!). Whenever the DGND4000 couldn't get an internet connection, none of the clients connected to it could reach the internet - to be expected really! Of course, I also had to ensure the HH5 was on the same subnet (this was my thinking at the time). This wasn't too onerous, but required a direct connection to a laptop that wasn't on the network and that had a static IP address set to the default subnet provided on the HH5 (192.168.1.*). This was also required due to DHCP being turned off on the HH5.
Anyway, enough about the problems I encountered, what was the solution?
It's simple really and is thanks to the following article:
Setup a Second Wireles Router on Your Home Network
The title is a little misleading as in my network setup I already have two wireless routers and this is achieved by configuring one of them as an Access Point.
The trick to getting the HH5 to act as a modem is to put it in its own subnet and to then bridge between the two subnets identifying the HH5 as the WAN!
Here's some detail behind the configuration I performed:
HH5
Turn off both wifi bands
Turn off DHCP (probably not necessary, but I feel it is a cleaner solution)
Leave the IP range at the default (192.168.1.1 to 192.168.1.256). This is the first of the three options.
Leave the IP address as 192.168.1.254
Plug the HH5 into the mains and into the telephone point. The blue light should eventually be shown indicating it has an internet connection.
DGND4000
This Netgear modem router has "everything" switched on i.e. DHCP, modem, wifi.
Set the IP address to 192.168.0.1 Note: this is a differnet subnet to the HH5 i.e. it is 192.168.0 rather than 192.168.1
The IP range for DHCP is set to 192.168.0.3 to 192.168.0.256. This is how it has always been set for my network. Note: the start IP address of 192.168.0.3 allows for 192.168.0.1 and 192.168.0.2 to be used for my two Netgear modem routers.
Now the clever bit:
Within the Internet settings, change the "Does your internet connection require a login?" to No. This had always been set to Yes on the DGND4000 along with the required account name and password. Setting it to No, removes the password field and provides additional fields to allow LAN details to be entered:
Set the Internet IP Addres as follows:
Use Static IP address
IP Address: 192.168.1.253 (this can be any IP address in the 192.168.1.* subnet as long as it isn't the same as the HH5! I chose a high address, not that it matters as none of my clients are on this subnet anyway). This essentially assigns a local IP address to your Internet connection, which will be used by the LAN to access the internet. Usually, the Internet IP address would be assigned by your ISP (either static or dynamic).
Gateway IP Address: 192.168.1.254 (this MUST be the IP address of the HH5)
Domain Name Server (DNS) Address
Use These DNS Servers
Primary DNS: 192.168.1.254 (again, this MUST be the IP address of the HH5)
Now use a network cable to connect the HH5 to the DGND4000. On the DGND4000 plug the cable into the WAN socket (NOT one of the 4 LAN sockets). Plug the other end of the cable into the LAN socket on the HH5 (NOT the WAN socket!).
Turn on the DGND4000 and hey presto internet access without a telephone cable being connected to it! In terms of lights on the front panel of the DGND4000 the only difference is that the DSL light is no longer on. The internet light should be green (it is getting internet access through the HH5 via the WAN socket) and all other lights are unafected by the config.
I hope this information proves to be useful to someone trying to incorporate the HH5 into an existing network and using it as a "modem only".

Home Hub 4 keeps dropping out

I received my home hub 4 in October 2013 but after numerous calls to the BT Helpdesk I have now had to revert back to my home hub 2 to get a decent reliable signal Im currently paying for BT infinity unlimited but I'm seriously thinking and going to sky they seem to a more reliable product. I've phoned the BT Helpdesk and they are equally useless being on hold for 45 minutes and being transferred to be put on hold for a further 20 minutes with no resolution to the issues I've reported

Hi Dogandnophone,
I'm sorry that you're having problems with your BT home hub dropping out. Have you tried to manually change the wireless channel? Check out this link for help with this and let me know if it works.
Thanks
Neil
BTCare Community Mod
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Infinity 2 BT Home Hub 3 connection dropping issue...

Hello,
For over 2 months now I have been experiencing problems with our Home Hub 3 restarting and dropping the connection.
It car happen up to 6 times an hour or may be OK for up to 12 hours.
We have had 3 new HH3 routers, three engineer visits, numerous speed checks, line checks (all OK) and calls to 08001114567. As of today nothing has resolved the issue.
I have changed channel, have Openreach Modem & HH3 powered via a UPS, all connections have been checked and all leads changed. I have now lost all confidence in both Level 1 & Level 2 helpdesk. I am considering buying a non BT router to see if that overcomes the issues, but I don't see why I should have to, as I pay for a service from BT which I am not receiving.
Can anyone offer any advise.

HarrisonStephens infinity does not use ADSL filters just a filtered master socket installed by Openreach when infinity is installed
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Home Hub 5 - Connection dropping several times dur...

Hoping someone wiser than me in matters of broadband can help!
Like others here since having BT Infinity installed in December, I have been plagued with connection problems. We did have an engineer out in Feb who replaced the main socket and it was marginally better. In the last 6 weeks my connection has been dropping several times a day and it's getting very annoying. THere isn't a problem with speed, etc when it's working but it just keeps dropping. Here's the data from the helpdesk page on my home hub manager. Have just noticed that the last update of the firmware was 20/01/15 so am wondering if this is problem as I know there was an update being rolled out back in February for the 5A hub?
Any advice as to how to facilitate that? I have just reset the router but nothing seems to have changed
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ43144404
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 20/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:27:36
6. Data rate:
9995 / 39993
7. Maximum data rate:
16662 / 50220
8. Noise margin:
10.0 / 9.5
9. Line attenuation:
22.6 / 18.7
10. Signal attenuation:
22.8 / 20.2
11. Data sent/received:
2.4 GB / 9.4 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-6QTN
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-6QTN
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
c8:91:f9:4b:02:d0
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0
Thanks in anticipation !

I would turn off smart setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would then split the networks http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1
I would then change the lease time in the hub from 1 day to 21 days
see if that helps
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Home hub 3, wifi only 1 mbps on ifinity 31.54mbps ...

Hi Guys, hope you can help
Bt HH 3 on infinity download speed only 1.3 mbps when conected wifi.
we have an old pc connected directly to the HH3 and download speed is 31.54 mbps.
Reset the HH3 to factory settings and were getting 19.37 mbps on wifi for a few hours before going back to 1Mbps.
all the time hardwired download speed is around 31.54 mbps so i know the line and connection is ok
seems to have happened over last weekend.
cheers Mark

If it is only the wireless connection that is poor it would appear that the Homehub is failing. You will need to report the fault to BT. If you are still in contract they should replace it free of charge.

BT Infinity Home Hub 5 Wireless dropping - very fr...

Hi,
So I have recently moved into my new bought property and decided to leave my very good service of SKY at my other property just because BT offered me a slightly cheaper plan (which I very much regret leaving SKY now).
Since day one of my BT infinity broadband activation (almost 2 months ago) I have been monitoring my wireless broadband and the speed is good however the connection drops around 5-8 times a day. This is very frustrating when you pay almost £70 per month and the service you get in return doesn't justify that, I feel rubbed.
So during the last few weeks I've been in the process of going through the horrendous BT customer service which there's only one word to describe it "Useless". All they have told me so far after various test is that there's no issue with my line and there seems to be an issue with wireless (which ironically I've been telling them from day one). I'm quite tech savvy myself when it comes to networking and wireless issues. The only thing BT is telling me now then is that because this is a wireless issue they have nothing to do with it!!! How disgraceful is that? And I know for a fact that I just may be having a faulty router which BT won't admit to it.
These are the summary of the things they have told me over the phone:
1. Problem is with my wireless and they are not responsible for fixing this. Surely this is against the "Sale of Goods Act 1979"?!
2. This could be an interference issue (I.e. Microwave and other appliances). As I stated above this is a new home with NOTHING in it so it certainly isn't an interference issue. The router is sitting in middle of the room with nothing in and me standing next to it p.s I've run all the necessary changes (channels, reset, upgrade, frequency you name it I have tried it)
3. BT is telling me dropping WiFi is normal and they don't see an issue with this. Seriously? Would you pay £70 every month for a service which drops few times every day? During Skype call, video streaming, browsing, messaging, BT TV.....In that case BT needs to calculate all the downage time every year and pay me the money back!!!
I have seriously tried everything and I believe this is an issue with a faulty router however BT will not provide me a replacement. Surely there's a BT customer service out there who can help me..
Frustrated customer.
Armin

Hi Armin_6150,
Thanks for posting. It looms like you've been through all the diagnostics so we'll need to take a closer look. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Home Hub 5 Wifi performance

Hello,
I'm sorry if this has been covered but I have looked around and can't find the answer. I'm thinking of moving from SKY ADSL to BT Infinity 2. The main reason is the SKY Hub is dire when it comes to wifi. Due to my master socket location I have to use wifi for everything, which I don't mind as I get good coverage in my home. On SKY ADSL i get almost the same speed on wifi as connected over ethernet.
My main question is what is the HH5 wifi performance like? People on SKY's 80/20 package don't seem to be able to get more than 30meg is this is the same for the HH5? Sky say you need to use ethernet for the full speeds, which I can't do. If its the same for the HH5 then I'll just get the 40/10 package but I was hopful that the HH5 would have better throughput then the SKY Hub.
Thanks

Hello,
Thanks for the quick replies I know there is little support when it comes to wifi and thats fine I'm just trying to work out if people who are on the 80/20 package get anything close to the 80/20 speeds on wifi? Obveously in ideal circumstances as I know loads of things effect wifi performace.
If not then I would just order the 40/10 package and not bother with the 80/20 one as I'll never be able to make use of it. Or consider buying a vdsl router/modem of my own.
Thanks

Simultaneous WiFi Drops? (2 MacBooks)

This is a really weird situation. My spouse and I both have MacBooks (white, 2008 models). Both connect to a Time Capsule wireless n network. This, typically, works great.
However, I've noticed, on at least 3 occasions now, that suddenly both MacBooks - at the SAME INSTANT - will lose all wifi capabilities. And I'm not just referring to connecting to the n network - under the airport logo, there is nothing. The computers just think and think and can't find any networks at all. Which is ridiculous because, normally, it picks up anywhere from 5 to 8 networks in the area.
According to the logs on the Time Capsule, nothing has changed on that end - and our Airport Extreme (which connects to our sound system) also remains connected.
Does anyone have any idea what would cause this? I find it so odd that both computers are afflicted simultaneously and can't pin down a cause or workaround.
edit: Also of note - if I walk outside the room I was in and slightly down the stairs (the router is on the main floor), all of a sudden the MacBook sees all the wireless networks and is able to join no problem. Walk back to the bedroom/study on the upper floor and neither MacBook gets any signal. What could possibly be creating such a strong signal to cause such interference (complete WiFi blackouts)? Typically, the network signal upstairs is full-bars and I believe I have the only n signal in the area....
Message was edited by: Matthew Sigal

I would try to update the firmware of the wifi router to the latests

Home hub 3 wifi drops only on macbook

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