Home Hub security

I recently re-installed and upgraded my Apple operating system and was running without the Hub Manager when I noticed in the firewall log a particular server had been making numerous attempts to connect to my computer. When I called it back I got the homepage of the Hub Manager, and I was able to use it fully after entering my password. However, the connection was not secure and there was no https option.
Is it OK to operate in this way - is the Hub Manager ever secure?
Art

Art_Nouveau wrote:
I got the Hub Manager homepage by typing https://bthomehub.home/ directly into my browser. Not installing the Hub Manager on my computer saved some clutter and appears to have no downside.
Hi
The web page you typed is stored within the hub its self, you would get the same result by typing the IP address of 192.168.1.254.
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Similar Messages

Home Hub 3 security keys/passwords

Are the keys/passwords provided on the little plastic pull out unique to each Home Hub?
I'm just wondering if I need to change them to my own.
I remember reading somewhere that people could jockey your wifi as most people didn't change their passwords and that alot of modem/routers had default passwords that were widely known.
How is the Home Hub security out of the box?
I've also read that you can reset the HH back to factory settings and this reverts the passwords back to what is supplied on the dongle. Simply with a paperclip?

Geeky wrote:
Are the keys/passwords provided on the little plastic pull out unique to each Home Hub? YES
I'm just wondering if I need to change them to my own. Your choice
I remember reading somewhere that people could jockey your wifi as most people didn't change their passwords and that alot of modem/routers had default passwords that were widely known. NO they can only use BT WiFi which operate seperatly to your own wireless connection
How is the Home Hub security out of the box? As secure as any other router
I've also read that you can reset the HH back to factory settings and this reverts the passwords back to what is supplied on the dongle. Simply with a paperclip? A factory reset only resets all of the HUBS details back to there default settings it does not affect any dongle
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BT Home Hub and Airport Express

Although the BT Home Hub is 'Mac' compatible, there is still little information on using it with Airport networks. I hope that the following makes sense (I am no expert) and is useful?
Connect the Airport Express via Ethernet cable to the Ethernet 1 port of the Home Hub
Open Airport Admin Utility
Airport Tab>Base Station>enter a base station name
Airport Tab>Airport Network>Wireless Mode>Create a Wireles Network(Home Router)
Airport Tab>Airport Network>Name>enter a network name
Airport Tab>Airport Network>Wireless Security>enter your preferred security level and ensure it matches the Home Hub security level
Airport Tab>Airport Network>Channel>choose the same channel as your hub, do not use automatic
Airport Tab>Airport Network>Create a closed network>leave this unchecked
Airport Tab>Airport Network>Mode>if you have a mix of 11b and 11g cards leave the mode at 892.11b/g Compatible
Airport Tab>Airport Network>Wireless Options>leave these alone if you want to avoid problems
Internet Tab>Connect Using>Airport (WDS)
Internet Tab>Configure WDS Host>MAC Address>enter the MAC address of the Home Hub(i.e the primary WDS base station
Internet Tab>Configure WDS Host>MAC Address>tick the box Also allow wireless client computers
Internet Tab>Configure WDS Host>Configure>Using DHCP>the IP address will be assigned in the range 192.168.1.6*and the Subnet mask should read 255.255.255.0 and Router address should be 192.168.1.254
Network Tab>Uncheck Distribute IP addresses
WDS Tab>Enable this base station as a WDS>check this box>from the drop down list choose>remote base station
WDS Tab>Allow wireless clients on this base station>check this box
WDS Tab>Main AirPort ID> enter the MAC address of the Home Hub or use Select to scan for the Home Hub wireless network and you should pick up the MAC address etc automatically
Click to Update these settings.
Go to bthomehub.home and ensure that you have WDS dis-ABLED in the settings. You will have to log on as admin (password is defaulted to ‘admin’, but it is worth changing it!).
To do this after logging on as admin go to>Home Network>Interfaces>WLAN At this point you should be presented with Wireless Access Point click on Configure (top right) Scroll down the screen that follows and click Configure WDS and you will be presented with the Wireless screen. Click Scan for wireless access points. The BT Home hub will scan for available networks and once it has found these you should click apply but DO NOT ENABLE WDS! Click back from this screen to Home Network and you should see your wireless Mac(s) and their various connections
Best wishes and hope this works for you! My iMac/Mac Mini and PowerMac G4 now connect perfectly through the Airport Express and I have extra Extreme and Dual Ethernet Airports for printer and Windows file sharing. I am running OS X 10.4;10.3 and 10.2 variously without seeming conflict. Airport firmware is 6.3
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS
Power PC 400 G4 AGP 10.2.8 Mac OS X (10.4) iMac G4 800 10.2.8; Mac Mini 1.42 10.3.6;Airport Dual Ethernet BS

I have now changed settings as you advised from WDS to Ethernet for the Express>BT Home Hub connection.
I know from previous posting that the ABS Snow does not support WDS.
Hers is what I want to achieve, however so far, with the exception of the Mac Mini (untested/unconfigured for use with Extreme)it all works?:-
Power PC 400 AGP OS 10.2.8>Airport Extreme PCI Card>Wirelessly connect via Express(connected via Ethernet to BT Home Hub)
Mac Mini 1.4 OS 10.3.6>Ethernet>ABS Extreme>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
iMac G4 Flat panel OS 10.4>Airport Original Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
Samsung PC Windows XP(SP2)>802.11G Card>Wirelessly connect via Express (connected via Ethernet to BT Home Hub)
All four of the above connect to the ABS Snow on a separate wireless network for file sharing and printing.(I set this up via help/info from the discussion forum and given it works without hiccup have left it as it is!)
Hope this helps and any further assistance/advice is appreciated-I am keen to get it right since the BT Home Hub is relatively new-UK based Home Hub forums http://www.digitalspy.co.uk/forums/forumdisplay.php?f=77
Thanks,
Graham
Power PC 400 G4 AGP Mac OS X (10.2.x) iMac G4 800 10.4; Mac Mini 1.42 10.3.6;Airport Snow;Airport Express;

Security flaw in bt home hub 4 & bt home hub 5

there is a security flaw in the lastest two home hubs I recommend you avoid using these

That's a sweeping statement. Do you want tell us what it is?
EDIT: I see your other post
https://community.bt.com/t5/Other-BB-Queries/WPS-no-longer-gets-disabled-by-BT/td-p/776140/page/2
about the "security flaw" and I see you have also been answered.

Can I connect more than one device to home hub?

I am a new user and have my PC connected to my home hub and all works well.
My husband has just got an ANDROID and we want to connect as well. I thought I was doing it ok and entered the security key but all I get is authenticating and not much else and it does not connect. Have I missed something do I have to put anything else in other than the security key?
It connects ok to the external BTwifi and BT Wifi with Fon but of course we are not supposed to do that.
Sue

it may be a problem with your Android (whatever model) as any home hub or WiFi router should take loads of other devices I am not sure there is a limit but I have 8 connected.
If you have anyone else that has a tablet or phone that you can get them to test to see if the problem is with the hub or your android device.
The only other thing I can suggest is that if it is a home hub 4 which also uses 5Ghz as well as 2.4Ghz some people have had problems with 5Ghz and if you can see both from your device selecting the 2.4Ghz may help.

How to set up time capsule with BT home hub 4.0 & Openreach

Idiots guide needed.
My TimeCapsule (year old model) had been running well from my BT Openreach box (without using the Home Hub 4.0) but recently had issues with connection dropping - BT said they've sorted out their end and can't see any remaining issues and can't offer me any more support if I'm not using the Home Hub 4.0
I reset the TC to run straight from the Openreach Box still have issues with wi-fi dropping in and out (both on ethernet and wi-fi).
Can I:....
1) set up Time Capsule running from BT Home Hub 4.0 which itself runs from BT Openreach white box (thus continuing to get support from BT)
or should i go back to
2) Time Capsule running straight from BT Openreach Box
Can some one post an idiots guide to either option?
Other stuff that may be important.
Macbook air running Yosemite (mid 2011 model)
Apple TV
Airportexpress
Time Capsule
2 x iphone 4s
Kids PC
Ethernet and wifi for above - I generally run everything hard wired via ethernet.

The easiest and sure way is to use bridge on the TC as the method of connection. The TC then becomes a device in your network and gets its IP from the main router that I presume BT supply.
Method is,
1. Plug the TC WAN port into the BT supplied modem by ethernet.
2. Plug the computer you are using for the setup into the TC by ethernet.
3. Run the airport utility .. go to internet tab on the top menu..
In the bottom option, Connection Sharing choose off (bridged mode)
4. Go to the wireless page and setup wireless connection as you like it.. using whichever band you want. And make sure security is set to the highest setting, wpa2 personal. Put in a decent wireless passkey.
5. Press the update and fix whatever else the TC will show as needing fixing.. usually security stuff.
6. You can then disconnect the ethernet and connect by wireless if you want. Any port on the TC will now be a LAN port, including WAN.
This is assuming BT supply a wireless router with built in vdsl/other type of modem. If so you normally will not be able to bridge the modem, unless BT are using pppoe authentication which they haven't in the past.
If you really need to use the TC as a router then you will need to work out an alternative method. You can double NAT by placing the TC in the DMZ of the BT router if that is an option. It is not without issues in general.

How to connect airport time capsule to BT home hub 4

I am finding it difficult to connect my new airport time capsule (ATC) to the BT home hub 4. On opening the time machine it asks me to configure the time capsule before using. Should I be using the ATC as time machine only or should I be re-routing wireless from the ATC.

Make sure the MBA has ipv6 set to link-local only for wireless.
I strongly recommend using short names, no spaces and pure alphanumeric.
eg TCgen5 and TCwifi
In fact if you keep having wireless issues.. with the MBA in the same room as the TC, change the wireless name to TC24ghz and TC5ghz so you have different names for both bands and see if that doesn't help.. try to connect to this band and then the other.
Use WPA2 personal security.. password 8-20 characters mixed case and numbers.. no non-alphanumerics.
Do not hide the wireless.. that is against the code and simply leads to issues.
If you still have issues.. post back.. does the MBA work ok on other routers or wireless access points??

Poor service and the saga of the Home Hub 2.0

Since upgrading to Total broadband 3 earlier this year, I've had problems with the Home Hub 2.0 (type a). It keeps locking up/crashing. Its the home hub rather than the broadband connection, which when used with a Linksys modem router works fine.
I've run through usual fault finding and rectification - hard reset, plugging into test socket, countless line tests. of course trying to get BT call centre staff to understand its the home hub thats playing up/at fault, not the connection, is like banging ones head against a very hard wall. For a piece of equipment less than a year old it should work without problem. And I was tempted to go to PC world and buy a replacement modem, but decided to preserve with BT's 'help' desk.
Over the past 3 or 4 months I've probably made one help desk call about the same issue each month. Have to repeat myself time and time again and get fobbed off with another excuse, or promise of call back.
Eventually got through to a supervisor - after insisting when a call log was closed and marked 'resolved' when we were still having the problems and hadn't had a call back. Repeated my issues for the 4th or so time, went through what I had done to date (restore to factory settings, checking its logs, etc etc) he finally consented to send a replacement home hub.
I get an email telling me it would be delivered on the 6th before 6pm. But of course it wasn't. And I did as the email said, and tried to phone the number to say it hadn't arrived only to get an answer phone message saying the help desk was shut.
So wasted my lunch break today on the phone to BT trying to find out where it was, only to learn that BT had posted it to a previous address which I haven't lived at for 4 years. Well done BT, it takes real skill to be that rubbish.
Fingers crossed another new one is on its way to the right address.
I have however a couple of questions, which as I can't face phoning the call centre again I thought I'd post on here:
1) How on earth did BT manage to send the replacement home hub it to the wrong address? Especially since the original one was sent to the correct address & my delivery address is set correctly on the web portal and the agent handling the call confirmed the address? - and what are you going to do to ensure it doesn't happen again (dare I mention data protection - as the home hub pack presumably has some personal details on it..)
2) In the final call today I was asked for my date of birth and mothers maiden name so they could add it to the account - afterwards having not been asked by BT for this before on countless calls I wondered is this standard practice - or should I now be worried?
3) How do you have a sensible discussion with someone - preferably in the UK - about the customer experience? As mine as has been rubbish (you might be able to tell from the tone of this post), and I'm regretting ever having upgraded and wishing I had instead gone to another broadband provider.
4) Given that issues with certain models of home hubs seem to be known issues (at least to google) why do the call centre agents always focus on the broadband connection -(typical conversation with an Agent "..so your connection keeps dropping", Me: "No the connection is fine. The home hub has crashed again". Agent "So your connection has dropped"? and on and on) rather than actually listening to the customer. (Can you reset it - yes already have, several times and so on)
Any answers from a moderator would be welcome.
I am actually happy with BT's broadband product, and don't want to have to go through the hassle of changing provider, I'm just disgruntled at how bad the home hub has been, and how poor the customer service has been.
Thanks.

Hi EKandrew,
To be honest I have not heard of the hub locking up before. The questions you have been asked by our helpdesk are aimed specifically at your connection as most problems tend to occur here, either with slow speed or hub drops etc.
Could you be more specific in how the hub locks/crashes? What do you notice when this happens? What way do you have your connection set up?
As much info as possible would help
In answer to your questions:
1/ Sometimes we have an old address still on your account and this has not been updated for packages/correspondance.
2/ Nothing to worry about, we ask these questions for additional security. If you have quoted your account number previously this is normally enough for most things however the advisor probably just noticed we didnt have this info on file.
4/ As above, this is not a common problem and most issues that come to us are to do with your connection.
Thx
Craig
BTCare Community Mod
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Problem connecting wirelessly with home hub 3.

Kodak gave me advice onthis problem. Entered security key in upper case instead of lower and it solved the problem . No help from BT on this.

paulweekspat wrote:
trying to connect kodak printer. i have resolved the issue with help from kodak. bt was no help at all. thanks anyway.
What john46 says is quite correct, also Kodak would give you NO support for setting up the Home Hub..
Thats not to say you would not have been given help on these forums if you had a problem connecting your printer and if we could not help,at least we might have been able to point you in the right direction.
http://support.en.kodak.co.uk/app/home/selected/true
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Home hub 3 manager password change.

I have searched the site for this subject but found nothing that matched my problem.
Recieved my hub today and had no problems getting onto the net. As I have no wireless on my PC I connect my hub via an eithernet cable.
As my laptop does not support the factory settings of WPA2 I need to change the settings to WEP via the Home hub settings. (bthomehub/home)
I am now faced with the following page.
I have placed the admin password which is on the pull out tab on my hub and consists of 8 letters and numbers into the admin password box. I have placed a new password in the next two box's and pressed the "change password and open BT hub manager. This I did and the next view showed me some router settings but not the security ones. I clicked on the settings tab at the top of the page and was again shown the picture above.
Surely if I had changed my password and got into the router manager, why does it keep asking me to change my password??
Previous routers ask for a username followed by a password, this does not even get this far.
Can anyone help please?
Thank you.
Solved!
Go to Solution.

Glad you solved the logging in...
However I wouldn't stay with WEP as that is a very easy to crack OLD wireless encryption.
If you have a spare USB socket you could consider using a wireless adapter.
I use this Edimax wireless n type. in my laptop.. and "Supports 64/128-bit WEP, WPA , WPA2 encryption"
The mini size only sticks out a little a sample price HERE.
There is a Nano version spec HERE.
However the larger version imho would stick out of a laptop too much and is more suitable for a PC.
I have them running in two laptops running vista and win 7 and a third older laptop running XP.
There are many other manufacturers of USB wireless adapters.
Just in case you thought you were stuck with WEP.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Home Hub 3: ethernet & wireless connections from i...

I have a perplexing problem whereby the functionality I get from my Home Hub 3 is different depending on whether my brand new iMac computer running MacOS 10.7.2 is connected wired (i.e. using ethernet) or via wireless.
The functionality difference has shown itself to me in the two scenarios below. It's a problem to me because the problems occur when the iMac is connected via ethernet and I want to use ethernet to connect my iMac. If the wireless connection to the iMac was as reliable as everything else on my network (mac laptops also running 10.7.2, windows 7 laptops, iphones, ipads etc) I would be content to use wireless. However, the iMac frequently drops the signal requiring a wireless on/off to get it back. I'm tending to hold the iMac responsible for this and await an Apple fix, although having changed the security setting on the Home Hub 3 to WPA2 only and set the channel to channel 4, the wireless dropouts are much less frequent, without these changes it drops the signal every few minutes. Any input on this would be gratefully received.
I want wired for connection reliability (and speed), but I have a two situations where I get more functionality out of my network if the iMac is connected via wireless. A classic case of being caught between two stools.
Scenario 1
I have a WD MyBook Live NAS drive attached to the Home Hob 3 via ethernet with the intention of using it as a Time Machine backup disc for the iMac and to be a shared drive for our macbook and windows laptops. All seems fine at first with the iMac connected via ethernet, the browser can see the NAS drive and set it up etc, but Time Machine will only see the WD MyBook Live if wireless is switched on.
Scenario 2
I have an HP 5510 wireless printer and set it up and HP software installed on the iMac. With the iMac connected to the Home Hub 3 via ethernet printing is fine, however, scanning doesn't work, the scanner and iMac cant see each other. With wireless scanning is fine as well as printing.
I haven't wanted to mess with it all any more, Ive spent hours going through the HP software, the WD software, the router as well as the network preferences on the iMac. It's not making make sense. Anybody who knows what's going on here would be a genius in my book!

Hi mja, Apologies but I'm not the expert you're looking for, but a couple of my experiences may be of interest. I've got a WD my book running as a networked back up drive. A while back there was an update for a "USB" connected hard drive (which mine is definitely not) - this confused my PC -- wouldn't let it close down amongst many other symptoms --with great difficuly managed to disable the driver and sanity was restored. The other problem involved a print server that has a static IP address -------- my HH3 sometimes gives that IP address to other items on my network --------- this stops the printer working. Apologies if this post is not formatted correctly, I'm using an iPad --- not by choice,, All the best Michael

Home Hub 3 - Impact of changing Hub IP Gateway Add...

Hi all,
After some help/reassurance here please!
I just had an Infinity installation along with a new Home Hub 3 type B
I noticed some problems using some applications run over a VPN to a company I am working for
One of their network techies told me this (excuse the English, it is a Swiss company):
In this case, there is a wrong configuration of the local router/dns server.
The returned IP 92.242.132.15 is an intenet address. The local physiical network has a configured DNS on 192.168.1.254, this address is reserved for special use on the Cisco security agent. The local router device must be reconfigured to not be a DNS or not use 192.168.1.254.
Looking at the Hub settings sure enough 192.168.1.254 is the Hub IP Gateway Address.
There are some instructions here on BT site on how to change the settings
But, if I follow these and change:
DHCP Server Enable from Yes to No
Hub IP Gateway Address from 192.168.1.254 to 192.168.1.253
DHCP Network Range End address from 192.168.1.253 to 192.168.1.252
Will this cause any problems?
Thanks in advance for your help
Solved!
Go to Solution.

OK... no one knows. Fair enough.
Thought I would answer myself in case it helps anyone using the search facility in the future.
I found that in fact you can reset the hub to a different preset range of IP addresses. 172.16.0.nn
This worked fine, and does NOT reboot the hub in case anyone is concerned about that.
Note you may need to renew the DHCP lease on the attached PCs... this is simply opening a command prompt:
type "ipconfig" (no ") if that shows an IP address in the old range then type
ipconfig /release - should now have zeros
ipconfig /renew - should now have an IP address in new range
One of the techies that did not answer this may say you do not need the "release" first. But I was not sure so did both.
This also fixed the contention with the VPN's Cisco Security Agent

Hide login page on Home hub 3.0B

I run a very small business from home and take card payments using an online application.
I use a Home hub 3.0B
Unfortunately my service provider’s security scan detects “that the following webpage uses basic authentication over an unencrypted channel /:/ realm = HuaweiHomeGateWay “
So if you look from outside you can get to the login page which is not protected by SSL which puts me in breach of my card processor’s security requirements.
This also resolves to port 8080.
I can’t see how to hide the log in page from the world or how to block port 8080?
Hoping someone can help? I would like to avoid the hassle of buying and setting up another router.
Thanks in advance.
Solved!
Go to Solution.

Welcome to the BT Residential Customers forum
If you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
Thanks
Note:- BT do not allow you to use a residential account for commercial use, as its against the T&Cs.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Re: 2nd home hub 5, Infinity still keeps disconnec...

Hi Everyone..
Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
08:24:10, 29 Apr. (60063.610000) PPPoE is up - Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
16:19:35, 28 Apr. ( 2187.920000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
15:58:10, 28 Apr. ( 902.870000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:51:19, 28 Apr. ( 492.570000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
15:46:58, 28 Apr. ( 245.670000) PPPoE is up - Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
Regards
DeltaOskarMike

Hi Imjolly
Thanks for getting back to me.
Here's the information - although I've sanitised what I think is personal information...
ADSL Checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
HighLowHighLow
FTTC Range A (Clean)
80
64
20
20
Available
FTTC Range B (Impacted)
79.6
52.9
20
12.2
Available
WBC ADSL 2+
Up to 7
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4.5 to 11
Available
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Troubleshooting > helpdesk
1. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:25:00
6. Data rate: 9999 / 38274
7. Maximum data rate: 22729 / 75117
8. Noise margin: 13.9 / 16.4
9. Line attenuation: 19.4 / 15.7
10. Signal attenuation: 19.4 / 15.7
11. Data sent/received: 14.4 MB / 191.9 MB
12. Broadband username:
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxxxxxxxxxx
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
Re: HH5 New Software Version 4.7.5.1.83.8.204
on ‎23-02-2015 12h31
Hi Guys,
We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
Regards
DeltaOskarMike

Connect Time Capsule to BT Home Hub ?

I recently purchased the Time Capsule and want to connect it to my BT Home Hub, using the Airport Utility on the CD that comes with Time Capsule I follow all the on screen prompts about adding it to my existing wireless network. The Time Capsule updates and then a message comes up about it re-starting, after this message closes the Airport Utility shows an error message and says that no Apple wireless device can be found. I have to reset the Time Capsule for it to show up on the list again
My BT Home Hub is WEP protected and I've seen a few posts and forums around the web saying that the Time Capsule is WPA protected. If that was the case why does it give the option for WEP passwords.
Anybody else had this problem or knows of a workaround ? - I don't want to have to change my security settings on my BT Home Hub to WPA/ WPA2 as this will have a knock on issue with other items I use on my wireless network.
Any assistance would be appreciated as I spent 5 hours last night playing around with settings to no avail - All I managed to connect was the Time Capsule to my Mac (just to make sure it was working).
Regards
Andrew

Silly question, but how should I initially set up the Time Capsule to set it as a secondary router ? by creating a new wireless network or something else - do I need to attached the ethernet cable from my main wireless BT Home Hub for intial set up ? *NOTE: I currently have the Time Capsule attached by wireless to my Mac so therfore cannot access the internet at the same time without changing network.
I'm currently at work so forgive the abbreviated exact terms for the selection process for adding the Time Capsule, should I select the first option from the list when prompted ie "to add or replace device on wireless network..." as oposed to selecting "add device to existing wireless network" ?
I understand about setting it to "bridge" just wondered the best way to get to that point to allow me to do that.
Any further assistance would be very much appreciated
Regards
Andrew

Home Hub security

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