HomeHub v2 keeps disconnecting

Over the past three days my HomeHub v2 keeps disconnecting from the internet, but it will immediately reconnect 10-15secs afterwards. It will also do this every randomly throughout the night, without any pc's switched on.  Under heavy use it can play up as much as once every 10minutes.   So far, I have disconnected all phones, replaced filter and ran line test (which had no fault found)   My info is:
Line state
Connected
Connection time
0 days, 0:14:24
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.8 dB / 21.0 dB
Line attenuation (Down/Up)
25.0 dB / 12.5 dB
Output power (Down/Up)
19.8 dBm / 11.9 dBm
I am apparently 704 metres from the local exchange (kitz)
This is the typical error that repeats in the log:
07:37:52   9 Aug
xDSL linestate up (ITU-T G.992.1; downstream: 8128 kbit/s, upstream: 448 kbit/s; output Power Down: 19.8 dBm, Up: 11.9 dBm; line Attenuation Down: 24.0 dB, Up: 12.5 dB; snr Margin Down: 21.0 dB, Up: 8.2 dB)
07:37:39   9 Aug
FIREWALL event (1 of 1): created rules
07:37:39   9 Aug
xDSL linestate down
Any ideas?
Cheers
Stephen.

Hi Damage, Welcome to the Forums
It looks like your hub could be overheating. Have you got it located in a well ventilated area?
Could you please reset your HomeHub by pressing the little red button in on the side of the Hub?
It could be a configuration error within the Homehub and it needs to be cleared.
Cheers
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

Similar Messages

  • Bt homehub 4 keeps disconnecting and orange light ...

    i have a bt homehub4. It connects to the internet fine but keeps on disconnecting and flashing orange about every ten minutes. it only really seems to be doing this from 4pm onwards. becoming really frustrating. is there something wrong with my line?? is there anything i can do to fix this problem. please help!!
    many thanks,
    rich

    Hi Welcome to the community forums
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • BT HomeHub 2 keeps disconnecting and reconnecting ...

    So I've had the router for a few years now and never really had many problems with it. But recently it has been occasionally disconnecting from the internet for about a minute or so then reconnecting, the broadband light goes a flickering orange then back to solid blue after about a minute. I've never had this problem before and it has only started happening since a few days ago.
    Could anyone help me find a solution to this problem?
    Thanks.

    1) I think I'm using test socket.
    2)1. Best Effort Test: -provides background information.
    Download  Speed
    3.49 Mbps
    0 Mbps
    4 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 3.49 Mbps
     For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
     IP Profile for your line is - 4 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.62 Mbps
    0 Mbps
    0.83 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 0.62Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    3)Yeah there's no noise at all really.
    ADSL line status
    Connection information
    Line state
    Connected
    Connection time
    0 days, 0:36:05
    Downstream
    4,539 Kbps
    Upstream
    793 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.7 dB / 11.1 dB
    Line attenuation (Down/Up)
    39.0 dB / 22.8 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm

  • My homehub 2.0 disconnecting for 30mins got give L...

    Hi my Homehub 2.0 disconnecting 3 time it not tun back on it tark 30mins do it
    I have got give Loss of Framing and Loss of Signal ?
    do i need an new Contract to get 20mb Bt broadband option 3
    i was on a contract for 8mb Bt broadband option 3 ?
    My internet download speed go down an bit i was get 3,999kbps
    Hm what speed im to get if it keep going up an down last time i was get 5mb of download speed plz ? help
    can i get Latency type ( Interleaved ) tun off plz an be put on ( Fast Path ) plz ?
    ADSL line status
    Line state
    Connected
    Connection time
    0 days, 10:21:10
    Downstream
    3,424 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    10.1 dB / 13.6 dB
    Line attenuation (Down/Up)
    54.5 dB / 27.6 dB
    Output power (Down/Up)
    17.7 dBm / 12.2 dBm
    Loss of Framing (Local)
    36
    Loss of Signal (Local)
    4
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    796966 / 0
    CRC Errors (Down/Up)
    139 / 2147480000
    HEC Errors (Down/Up)
    nil / 0
    Error Seconds (Local)
    5283

    ADSL line status
    Line state
    Connected
    Connection time
    1 day, 10:48:50
    Downstream
    3,424 Kbps
    Upstream
    448 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    9.8 dB / 13.8 dB
    Line attenuation (Down/Up)
    54.5 dB / 27.6 dB
    Output power (Down/Up)
    17.7 dBm / 12.2 dBm
    Loss of Framing (Local)
    36
    Loss of Signal (Local)
    4
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    5366689 / 23
    CRC Errors (Down/Up)
    3372 / 2147480000
    HEC Errors (Down/Up)
    nil / 19
    Error Seconds (Local)
    5513

  • I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

    I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

    Hello AKCamus
    To give you some ideas of what to do next, I have provided a few articles that will give some troubleshooting Wi-Fi connections and recommended Wi-Fi settings.
    iOS and OS X: Recommended settings for Wi-Fi routers and access points
    http://support.apple.com/kb/HT4199
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
    http://support.apple.com/kb/HT4628
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • USB device keeps disconnecting/connecting after upgrading to Windows 8.1

    I have a device(Pedal for Sim Racing) connected via USB, everything is working fine in Windows 7 and 8 but after upgrading my machine to Windows 8.1 the device keeps disconnecting and connecting for like every 2 seconds. But after I open the Property Sheet
    in Game Controllers panel the disconnection issue was gone, if I reconnect the device the issue persist. Other people who have similar device also encounters the same issue after upgrading to windows 8.1. The issue persist with or without the device driver
    installed. 
    Any idea, what might cause this? 
    Best regards
    mark

    I'v got this exact same problem with my Win 7 desktop.  I've also got pedals and wheel but don't see it as different than all the other USB devices.  I'm using a bunch of USB, but no hubs, including 3 external storage hard drives. But the momentary
    disconnect appears in all devices as best as i can see..even my long time trouble free head phones..keyboard..and all.  Sometimes the sound goes away and if I unplug and replug them the sound comes back, and other times I have to exit and re enter the
    game. I also get video crashes ..maybe not related.IDK..and have to restart all, because I've got three black screens in Eyefinity. For years my system was trouble free and its just slowly started getting worse. I've thought it had to do with system "sleep"
    etc but long ago went to never sleep max performance etc..Makes no difference. Keep thinking its my hardware or my house wiring etc..But can't seem to solve it. I replaced my Mobo/chip/ram maybe 6 months ago and that appears to have not helped.  It seems
    to be getting worse. I hate to start replacing parts piece by piece..cost a lot of money and sometimes doesn't help.
    When I'm playing a game I can often hear "faint" sound of USB connect disconnect happening with regularity..that little bing/boink sound etc..So it must just be constantly happening...Seems weird. Didn't have anything like this happening years
    ago with pretty much the same hardware and same Win7 with the continuing updates etc.
    What can be causing this common problem?

  • My internet keeps disconnecting

    Hi,
    I have seen many posts now about macusers having the same problem as me. I have recently upgraded to IOS Lion and have kept the software updted on a weekly basis.
    For some reason my wireless internet keeps disconnecting at speradic times during the day and it has become very irritating. It is not the connection as my PC, Iphone and Ipads are connected while both my Macbook pros decide to go wandering. I never had this problem when i was using the previous operating system but i see other uses had problems with that as well.
    Does anyone have any fixes for the problem or know of any patches that can solve the problems. Please help a very irritated Macuser.
    Thanks Nobby

    Well try upgrading the firmware of the router & keep on holding tightly
    the reset button in such a way that power light is blinking on the
    router & then do a complete network power cycle i.e., unplug the power
    cables from the modem & from the router & then plug in the power cable
    to the modem first once all the lights are solid green you could plug
    in the power cable to the router & check out it will definately work!!

  • External hard drive keeps disconnecting and then reconnecting

    External hard drive on Time Machine, running via USB keeps disconnecting. Get the pop us that the drive wasn't disconnected properly. This Mac is brand new as is the hard drive. It is a Seagate 1T Free Agent.
    After a minute or two it reconnects. I've run Seagate diagnostics and it says the drive is fine.
    Any suggestions?

    See #A1 in [Time Machine - Troubleshooting|http://web.me.com/pondini/Time_Machine/Troubleshooting.html] (or use the link in *User Tips* at the top of this forum), for a handy widget that will display the backup messages from your logs.
    See what that shows; there may be a problem with the backup, which results in TM ejecting the drive. If so, the disconnect may be a symptom, not a cause. If so, see #C2 there. If not, or if you're not sure, copy and post them here.
    Also, to rule out other USB problems, disconnect everything but keyboard and mouse; connect the drive directly to your Mac (no hub).
    Make sure all connections are snug and secure.
    Try other ports, cables, and combinations of the two (a plug that works fine in one port may not make good contact in another one, and throw intermittent errors).

  • My iphone external hard drive keeps disconnecting so it tells me I disconnected improperly. I have changed electric cord directly to outlet and usb also direct, and it still happens.

    I store ALL my photos (400 events) on an external 1T hard drive. The hard drive keeps disconnecting so it get a msg telling me I disconnected improperly basically which is a serious no no. I then have to re-start. I have tried connecting directly to the wall outlet, to a super duper surge protector and also have connected the usb (was on a usb port) directly to the computer. But it continues to happen a total nusance. What do I do?

    I would first contact  Seagate's tech support for a possible solution. If that doesn't prove successful then I would try a different product or consider building your own.
    Basic Backup
    Get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
    Carbon Copy Cloner
    Data Backup
    Deja Vu
    Silver Keeper
    Retrospect
    Super Flexible File Synchronizer
    SuperDuper!
    Synchronize Pro! X
    Synk Pro
    Synk Standard
    Tri-Backup
    Visit The XLab FAQs and read the FAQ on backup and restore.  Also read How to Back Up and Restore Your Files.
    Although you can buy a complete external drive system, you can also put one together if you are so inclined.  It's relatively easy and only requires a Phillips head screwdriver (typically.)  You can purchase hard drives separately.  This gives you an opportunity to shop for the best prices on a hard drive of your choice.  Reliable brands include Seagate, Hitachi, Western Digital, Toshiba, and Fujitsu.  You can find reviews and benchmarks on many drives at Storage Review.
    Enclosures for FireWire and USB are readily available.  You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports.  I would stress getting enclosures that use the Oxford chipsets especially for Firewire drives (911, 921, 922, for example.)  You can find enclosures at places such as;
    Cool Drives
    OWC
    WiebeTech
    Firewire Direct
    California Drives
    NewEgg
    All you need do is remove a case cover, mount the hard drive in the enclosure and connect the cables, then re-attach the case cover.  Usually the only tool required is a small or medium Phillips screwdriver.

  • WiFi keeps disconnecting in Mountain Lion 10.8.2 on Macbook Pro

    I have an early i7 2011 Macbook Pro. Since upgrading to Mountain Lion 10.8.2 my WiFi keeps disconnecting. There isn't a certain time it disconnects - sometimes it works fine for a few hours, sometimes for just 10 minutes. When the connection is lost, it shows that its connected in the taskbar at the top, however when going into network preferences it shows the WiFi as turned off. In order to turn it back on I need to restart the Mac.
    I have tried the following:
    reset SMC
    delete network preferences
    create new network connection
    add DNS servers
    Add manual MTU
    Require password to turn on/off WiFi / change network (still disconnects!)
    Change order of preferred networks
    I phoned Apple Care who told me to delete the network preferences, this worked for about 5 mins and then the problem returned!
    I cannot change the router settings as I connect to my employers network. All other employees using Window machines are working fine and my iPhone connects perfectly fine also.
    Somebody please help me! I feel my only option now would to do a clean install - not ideal! Apple, please HELP.
    Merry Christmas everyone.

    Hi - I have the same problem with my MacBook Pro mid 2010 which drops the wifi connection randomly (not necessarily when I move it or the lid - see other posts on this) and then often ends up freezing when I try to investigate.
    I installed Mavericks to see if that would resolve the issue but it doesn't.
    Somebody in one of these posts suggested it might be a faulty connection between airport card and mother board... which I suppose could be caused by a jolt to the machine (mine travels as hand luggage on planes every now and then).
    I am running OS X 10.9 on a 13 inch Mid 2010 MBP with a 2.4 GHz Intel Core 2 Duo and 4 GB 1067MHz DDR3 memory.
    If anyone comes up with an answer to this PLEASE post it here so that we can all resolve our wifi dropping/freezing issues!
    Thanks

  • WLAN keeps disconnecting on N8

    I now have a new problem with my Nokia N8. When i'm connected to my WLAN netwrok, it keeps disconnecting and reconnecting. I've reset my router several times. but it keeps doing it. It happends when i use the Dukto App and when I download files onto the N8. It's really starting to annoy me know. How can I get the N8 to stay connected to the WLAN network?????

    I go back and forth between two countries. in my house in mainland europe which has a Bluewin router, what you are describing happens all the time, then in the UK my phone works perfectly fine thorugh my virgin media wireless hub. Also works fine through all other routers and public wlan etc.
    So yeah i agree with kelevra, it has something to do with the hub. I dont know if theres a solution. probably not. its just once again down to nokia cutting corners with their sofware again i suppose.

  • Skype account keeps disconnecting after 30 seconds

    hi guys,
    its driving me nuts.  my skype account keeps disconnecting after 30 seconds and i haven't even done anything.  it does it on windows, and on my iphone too.
    what's going on? is this a problem with skype?  i've seen similar posts. and i'm using skype 6.20

    That generally means there is an issue with your Microsoft account.  You may have to verify some settings in your account to make sure a configuration isn't causing it.  The only solution I'm aware of is temporarily unlinking your account.  I do not know if reconnecting it will resolve the issue right away.
    https://support.skype.com/en/faq/FA12211/

  • Keeps disconnect and reconnect

    I have a retina Macbook Pro 13"(latest), iPad(3rd genernation), iPhone 5 and iPod shuffle(latest) and I am sure all their systems as well as iTunes on my Macbook Pro are latest version. The thing is that whenever I connect my iPad and iPod shuffle and try to sync using iTunes it just keeps disconnect and reconnect. At frist I thought there might be some problem with my USB port, so I tried both of my USB ports and it keeps behave like that. And the wired thing is, it did not happend to my iPhone 5 so far. So it is most likely that there are problems with the iTunes.
    So I just want to ask is there anyone encounter the same problem and if you know how to fix this problem plsssssss tell me. Thx.

    I think these problems were hopefully solved by recent update of Itunes.

  • My i pad is new at xmas it keeps disconnecting from internet my lap top is fine and ive tried resetting wi fi on i pad. can u help.

    my i pad was brand new at xmas but keeps disconnecting from the internet. my lap top is fine and i have tried resetting the i pad. can u suggest anything else

    Hi and thanks for your help, it was only my ipad that kept disconnecting from the internet but i think this happens when there are a lot of users on the same channel. it has been ok today so far, so, thanks again.

  • Bootcamp / Win 7 - WD Firewire HDD Keeps disconnecting .

    Hi ...
    I've succesfully installed Win 7 64 Bit Ultimate in Bootcamp on my Macbook .
    I've got all Windows device drivers installed just fine except,
    that my WD My Book Studio External Firewire HDD keeps disconnecting all by itself .
    Like this ... whenever I try to write data on it,
    it just unmounts itself .
    On OS X the drive stays mounted / connected,
    it's just that Windows-side of things . ):
    The Drive is formatted as NTFS,
    so it should be readable / writeable by Windows . ))::
    Please someone ...
    HELP !!! me out .
    Regards,
    toni S .
    WD My Book nFO !!!
    FireWire Bus:
      Maximum Speed:          Up to 400 Mb/sec
    My Book:
      Manufacturer:          WD
      Model:          0x1103
      GUID:          0x90A941B5B677A6
      Maximum Speed:          Up to 800 Mb/sec
      Connection Speed:          Up to 400 Mb/sec
      Sub-units:
    My Book Unit:
      Unit Software Version:          0x10483
      Unit Spec ID:          0x609E
      Firmware Revision:          0x1028
      Product Revision Level:          1028
      Sub-units:
    My Book SBP-LUN:
      Capacity:          500.11 GB (500,107,862,016 bytes)
      Removable Media:          Yes
      BSD Name:          disk3
      Partition Map Type:          MBR (Master Boot Record)
      S.M.A.R.T. status:          Not Supported
      Volumes:
    Projects_FW:
      Capacity:          500.1 GB (500,104,691,712 bytes)
      Available:          499.71 GB (499,711,344,640 bytes)
      Writable:          No
      File System:          NTFS
      BSD Name:          disk3s1
      Mount Point:          /Volumes/Projects_FW
      Content:          Windows_NTFS
    My Book Device Unit:
      Unit Software Version:          0x10483
      Unit Spec ID:          0x609E
      Firmware Revision:          0x1028
      Product Revision Level:
      Sub-units:
    My Book Device SBP-LUN:

    Are you using NTFS driver in Mac OS X to WRITE to your MyBook?
    If so, switch to Paragon Software's. Demo is fine.
    MyBooks are often trouble, though usually under OS X.
    In Windows, do chkdsk on it.

Maybe you are looking for

  • Problems with Mini DVI to S-Video/RCA adapter

    Hello I've got a mac mini and I want to pass its image to a television (note: this television doesn't have HDMI) I've bought the Mini DVI to S-Video/RCA adapter, but when I connect it to my TV nothing appers (except some gray lines, which means the s

  • Migrating from a 20" Intel iMac to a 24"... any gotcha's?

    I want to buy a new 24" iMac, mainly for the increased speed and Firewire 800 port. I have to make the switch from one machine to the other quickly. A few questions... Any know problems moving 3rd party app's using the Migration Assistant? How about

  • Canon Powershot SX700 won't authenticate and camera keeps giving the message "check settings"

    Help PLEASE! I'm pretty computer savy but I can't figure this out. I'm running on a Mac OS version 10.9.2 and I have downloaded all the software from Canon, I'm connected but the camera says check settings when I go to authenticate the camera....I ca

  • Error -12 when building installer LV2012

    When I try to build an installer from the project menu I immediatly get en error -12. (see attached) This has happened on several different projects. I can make an .EXE, Zip file and distribution build but not installer. I read the "Why Does My Distr

  • Contribute 4 & DW 8

    Up until this AM, I was able, in DW 8, to administer my sites in Contribute 4. Now I get the message that "You must install Macromedia Contribute version 2.0 or later to administer a site. Would you like to install Contribute now?" I already have Con