Honestly, Safari 3.1 = the worst web experience I have ever had.

Maybe it's just my opinion, but I loved Safari for all those times before this update. When I updated it my whole computer was extremely slow. All the applications took a very long time to run.
When I actually click on the Safari app, it took at least a good 4 minutes to fully load, no joke. And then to go form website to website that was jsut total torture. I have never had a slower web experience.
I finally decided to clear my Cache. Once I did that everything seemed to run a lot smoother. Then every few minutes it randomly quit on me. Last night I was using Safari [after I cleared my Cache] for about 15 minutes. It quit on my 7 times. What's up with that?
I have finally decided to stick to Firefox, I am sorry. But Safari isn't showing what a web browser can really be.

I've restarted my computer several times - no difference. It's like ever since I did that software download/upgrade a few days ago my hot-key functions have been re-wired in gmail: the shift key works as an apple hot-key thing, so things jump around and such whenever I push it and it goes to different typing fields or navigates backwards/forwards through safari windows in connection with various letter keys...
This is kind of hilarious, I must admit, but I need that gmail account to work for my job & it is not working properly.... So that's rather less than ideal and just plain confusing. Anyone here have any idea what's going on and how to fix it? This isn't my idea of a helpful upgrade...
Thanks,
Leif

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Worst customer experience I have ever had

For a start try googling Bt and watchdog and you will see how bad it is. My story begins with getting a line with Bt this was a horrendous business in the first place as our new house had no connection, so we had to pay to improve Bt's network by getting an intermittent line put in which took weeks ,almost a month, then a fault appeared about a year later the engineer came ,much head scratching as no dial tone ,but Internet worked, he fiddled around with our socket and eventually said the problem was external ,it worked for a few days then stopped and then we got another engineer to come fix it properly it worked for a year .Now exactly same thing has happened again an engineer came fiddled with our socket and said it was the building across the way that caused it ( what I can't get is. If it was the building over the way causing it why fiddle with socket in our building?). , it stopped working a week later same issue, in addition now when reporting the problem to a call centre in India was told that they could not arrange an engineer unless I agreed that if the fault was caused internally in our building then there would be a call out fee of £130 , I refused to acknowledge that I would pay this as the only people to have touched the lines in our house since connection have. Been your outsource partners ,hence how can they blame me for the fault?, I have carried out basics checks as suggested on the site . What worries me now is the following (are they trying to charge me for this second fault?) Fault number:VOLxxx-xxxxxxxxxxx, Date reported:25 May 2012,Date closed:30 May 2012 Says problem was external from house. But the next fault report online says problem is internal and within the house, if the fault is internal ,then it must have been caused by the engineers earlier visit as they are the only ones who have changed or done anything Fault number:VOLxxx-xxxxxxxxxxx Date reported:7 June 2012Date closedpen I will be very very annoyed if this happens

Please edit out your fault reference numbers as this is a public forum. Thanks
Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
If you have already tried that, then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

The worst "Customer Service" I have ever had to deal with.

I have been a customer for 6 years. My monthly package once cost me $54.99, this month it has been increased to $74.99.
Two weeks ago I call (with a $0 balance) to find out why I am being charged this price for 15/5 speed, while new customers are paying $49.99 for 25/25.
I was told even though I was a long time customer there was NOTHING they could offer me. I was then told that they would issue a notice to customer retention and call me within 48 hours. They call never came.
Today my wife recieves an email stating we owe $180... Two weeks ago I owed $0...
I call and speak to another rep and I am told the best they can do is a $5 a month credit, they can't account for the $180 in charges and that I cannot receive the new customer price.
With that said, if this is how you treat loyal customers, then I am going elsewhere...

Hello Drodrigues24
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

X240 complaint - the worst customer service/experience I have ever had

Hi All,
I may be having the worst customer experience of my life (hopefully). Here is a summary of my tale:
I am about to enter the final stage of a PhD and start tutoring, so I need a portable laptop.
I believe that Lenovo is a professional company, which will provide quality laptops and good service. I choose them over dell and apple.
February: Buy x240 with 3 year warrenty. 1 month for laptop to arrive. Comes with a Dead pixel near middle of screen.
March: As permitted by my warranty, I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
I replace hard drive with new working ssd - it fails smart disk test after a few days in laptop
April: After two new samsung ssds failing (and the third one I bought not having any issues in my desktop) and five installs (and two months wasted) I ring a CSR
I explain I think I may have an issue with the motherboard. He says, send in the laptop and the SSD and we will replace/fix it. I clarify several times that the HD is not the one I recieved with the laptop. He says it is no issue. I get sent a box and send the laptop in.
May: A week later I recieve call from CSR (ALVIN) saying that I will need to pay for new hard drive. He obviously doesn't understand my issue at all. I am unwilling to pay unless they send me back my disk so I can get the refund on it. He says he will get back to me. I say I will take a quote as I want to see if it is reasonable.
After a few days, I call to see what is happening. I am told by ANNE that they will fix my motherboard for free and send me the hard disk back, but charge for the new hard disk put in.
I get a a quote for $484 charging for courier costs and service. No information as to how it relates to the parts
I refuse to accept the quote and send an email explaining the issue, and that I need the laptop back asap as I am leaving the country soon.
I get a message back saying we will send you a new quote. I am also told that they tested the computer and the motherboard is at fault (contradicting what I was told before)
After a week or so I get a new quote for $484. The issue description has changed and they have screwed up the tax charge. No information as to how the charges relates to the parts being replaced, or what I will even get
After some more emails I am getting emails, and they won't even put their name on the email, so that I can see who I am talking to (even when I ask)
'[email protected]'; '[email protected]'; '[email protected]' are my case managers but they are impossible to contact, and not very useful
I find out that I cannot get a rfund on the SSD I sent as it has taken too long for me to claim (I lose $169 that it cost me)
I buy an Macbook pro with applecare to use as my laptop in future.
After a few more emails, I ring a CSR, they tell me that there was a mistake with the last quote and I will get a new one.
Five days later, I call about the issue. I am told that the depot has not got back to them, but that I will get a call the next day and a quote.
I don't get a call or a quote. I ring again and I am told that some other department is handling it, and that I need to wait.
I think it has nearly been a month now that they have had the laptop for now, and I have yet to use myself as it has broken every time I set it up. I am just glad I can afford to buy a different brand of computer, otherwise I would pretty screwed as I need my laptop to travel on the 6th of June.

Just an update. I still haven't got it back (I leave the country in 4 days) and I asked for it to be returned over a week ago. Sent a email in last week (after calling and being told things would be sorted) Just going to ring up again and ask them what is happening now.

Don't EVER BUY HP again the worst customer service experience I have ever had.

$39 dollar to answer a question regarding a product you sell! Mathew employee [text removed for privacy] not only rude and not helpful but actually gave me the wrong number to call for his supervisor. An hour and a half of wasted time at work trying to get a simple question answered. I have never had a problem with Dell customer service or products. Now my employer knows and will never buy HP again as well. Hopefully by writing this it will save someone the time, energy, and headache. Keep doing business like that HP and you won’t have one.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message
Wendy M - HP Support Forums Moderator
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YouView is the worst TV experience I've ever encou...

I've complained about my box being faulty and BT don't seem to want to replace it without running some kind of diagnostic tests. But that never happened. I'm not even sure what tests need to be run, it's quite obvious that the box is faulty. I added a video to YouTube to show how terrible it is: https://www.youtube.com/watch?v=Dag_xYtwocE
- On most days the box has crashed and needs to be turned off at the plug before it works
- Some days the box takes about 15 minutes to boot up. "Nearly ready"
- Channels take too long to change
- The remote is really laggy
- On demand doesn't work, it just crashes the box
- Cannot record certain channels (e.g. BT sport)
It has been like this since we got it in July. This happens whether the ethernet cable is plugged in or not.
All this has made me go back to Sky. I should have got my internet connection with them as well, and I will do as soon as I am able to get out of my BT contract.

Or even a Box reset? What version of the software?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Worst customer service experience I have ever had.

I have never felt so disrespected by a company in my entire life. Their customer service is beyond terrible, as anyone can see by reading the various posts from frustrated customers on this forum.
I ordered a laptop on November 30th as a present for a family member's birthday but, when I saw that the shipping date would be later than than the actual birthday, I emailed them to cancel the order. Most modern companies give you a cancel option right on the site but not Lenovo ... you have to email them. Fine (I thought), it's a little less convenient but what the heck? I then called the next day to confirm the cancellation, just to make sure, and was told that the cancellation would probably be processed the next week, on tuesday, and that I would get an email to confirm. That email never came. I called back a couple of days later and a different rep told me that they were still waiting for the warehouse to confirm the cancellation and that it could still take a couple of days. Ok, fine, I guessed I would have to wait a bit but it would surely go through in time since the cancellation process was started almost immediately after the order. I didn't receive any other emails so I emailed again, and again ... and again and never once got a reply. I even emailed one of the reps I spoke to on the phone directly since she gave me her own direct email address (a nice gesture, I thought ...) but she never replied, either. Then, to my surprise, I find out that they actually shipped the unit on December 5th, even though my account must've been full of notes detailing my various emails and calls (if they even keep those on record like any reputable company would but... who knows?). I finally receive the **bleep** laptop by mail after all this! Like all the calls and emails had been completely ignored! I suppose they do this on purpose, betting that the customer will be too lazy to return it.
I start chargeback proceedings with my credit card company just to make sure I don't get screwed but I cancel them when I see that they finally replied to my request for a return label (the first, last and only reply I ever got from them) so I cancel the chargeback, thinking that this crappy experience will soon be over.
They received the unit on December 30th. I never even opened the box it came in, so I know it's 100% working and not damaged so their should be no delay caused by their quality check. Still, here we are, January 10th and no refund. Still not getting any replies to my emails either. Calling them is, of course, useless since you either can't get through, are transferred to another department that has no clue on the issue, are told they will get in touch with you later or to just wait for calls and emails that never come. Meanwhile, I’m paying interest on a purchase I cancelled minutes after the order, not the mention the initial charge still on my account. So now I have no laptop, they have my money and any attempt to reach them is ignored.
Now I have to write this long and boring post on a public forum just to get a reply (I see that hey at least reply to these, sometimes ...). I am way beyond the end of my rope here so, if anyone from lenovo reads this, get in touch with me NOW so we can finally resolve this matter.
Solved!
Go to Solution.

They finally e-mailed me yesterday, telling me that they will check with their billing department and get back to me. The thing is, they told me the same thing over the phone and in the support chat before and they never ever get back to me. We are now well beyond the regular delay for a refund so isn't this outright theft, at this point? What do I do? Call the cops? Get a lawyer? I'm afraid to issue a chargeback because people have been screwed before with lenovo refunding them way late, causing the cc company to reverse the chargeback and then Lenovo, being brain dead as they are and thinking the chargeback still went through, cancelled the refund, leaving the client with no money and no product.
I hope potential customers will read this forum and avoid Lenovo like the plague. Lenovo really are a bunch of heartless crooks.

Worst customer service I have ever had.

I have been a Verizon Wireless customer for 8 years. I moved out of the country in February. I called to cancel my plan a few months before. They told me it would be best to wait for my plan to run out. As it would be "better" for me monetarily. A few weeks before I left the country I went into a store to confirm this was the best option. Again I was told the same thing. Now I have a bill that over $400 because someone didn't accurately record my efforts to cancel my plan. I made 5 international calls to Verizon at my own expense I got through finally on the last call. I was transferred and transferred and they said not only was I to pay the bill, despite my attempt to cancel my plan multiple times, but they were happy to send me to collections. Is this the amazing customer service you are always talking about? I will be posting any negative feedback on any forum I can find. I will be sharing this story and encouraging anyone I know to cancel their existing Verizon plan.

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Reinstalling a Premiere Elements 10 I have had for several years. However, now S/N is rejected as invalid. This is the first unsuccessful reinstall I have ever had. Ideas? Suggestions?

Reinstalling a Premiere Elements 10, I have had for several years. However, now i get "invalid" when the S/N is entered. I have successfully reinstalled this product several times in the past. Ideas? suggestions?

Paragraphs were invented for a reason.
Flinging a giant wall of text up is not conducive to receiving help.
Posting email addresses is not smart.
User to user forum-Apple is nit here.

My drive e disappeared, I am in windows 8.1 on an HP19 all in one computer, this has been the wierdest pc combo I have ever had in over 30 years. How do i get drive e back?

I am trying to load Corel word perfect home student office x7 and all of a sudden my computer does not have a drive e?????

I am trying to load Corel word perfect home student office x7 and all of a sudden my computer does not have a drive e?????

Each time I open Safari it opens the last web page I was at rather than my home page. How do I stop this from happening?

Each time I open Safari it opens the last web page I was at rather than my home page. How do I stop this from happening?

This is part of Lion's Resume feature (I assume you are on Lion).
A couple of things you can do: System Preferences>General and deselect 'Restore windows when quitting and re-opening apps'.
Also when you shutdown or restart make sure the following is unticked:

DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD at Verizon Wireless.

DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD at Verizon Wireless. I have been trying to return my Iphone 5S for the past week. I’ve been to 3 different Verizon Wireless stores in 2 states and have spent countless hours trying to get the return processed. The Verizon Wireless IT system is literally INCAPABLE of processing my return. I purchased an Iphone 5S under the Edge plan. I traded in my old Iphone 4S and was given a gift card. This gift card went towards the payment of the first month of the Edge plan, the tax on the 5S, and a screen protector. When I tried to return the device after 1 week the system literally could not process the return in multiple stores. A call was put into the operations department on my behalf 5 days ago and I haven’t heard anything back. I am not looking for a handout or a freebie I just want to return my phone as I am allowed to do under Verizon Wireless’ terms and conditions. Today is the last day of the 2 week return period although I was assured by a store manager that this will not apply to me due to my situation but I am skeptical given the situation. I would like to get this resolved ASAP. I am incredibly frustrated and disgusted and if/when I am able to return this device I would strongly consider leaving Verizon. I would think the largest carrier in the country would be able to process a simple return. This is totally unacceptable.

Hello cmc29,
I would like to truly apologize for the state of affairs you’ve found yourself in, as it’s never fun to be without a washer (or dryer) for any length of time. For me, laundry just seems to appear overnight, and I can only imagine how daunting of a task washing all of it would be after watching it pile up for a few weeks. I’m sure it only complicated things when our appointments continuously fell through for various reasons, and I’m sorry for the aggravation this added to already frustrating situation.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 2 hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. After looking through your delivery date for your dryer, I see that your slot was from 5:30 to 7:30. Something was clearly miscommunicated if you thought otherwise though, and it’s even worse to hear that it arrived in less than pristine condition. Please know that I’m looking into this to see what options we may have to fix this.
Upon review of your order, I see that your washer is awaiting transit from one of our warehouses to one near you. Please know that I’m currently collaborating with both of them to make sure they are aware of your impending delivery date of 8/4, and I’ll update you as soon as more information becomes available.
I greatly appreciate your patience, and I’ll be in touch very soon.
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh

ITunes 11 won't install on Win-7. Had same problem with 10.7. I've followed all the suggestions I can find, restored my computer many times, cleaned the registry... this is the worst software install I've ever seen!

Had same problem with 10.7. I've followed all the suggestions I can find, restored my computer many times, cleaned the registry... this is the worst software install I've ever seen!

I kept getting the reminder to update itunes 11.1.4 on my Windows 7 laptop. I now forget the error message other than it would stop and say something that itunes has stopped working and to do a manual d/l from itunes. That did not work either.
The suggestion to remove the Apple Software Updater from my programs solved this problem.

Honestly, Safari 3.1 = the worst web experience I have ever had.

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