How agent will triger letters from IC WebClient

Hi All,
In CRM 7.0 interaction center webclient where can I triger or select letters to send customers.
for example: If an agent wants to send invitation letter or acknowledgement letter etc.
Thanks,
Raj.

HI
please define custom action profiles
assign action profile to business transaction
in action profile definition ...configure which action needs to done i.e when this has to trigger and what needs to be done i.e smartforms,work flows etc..
in brief
go to transaction sppfcadm
select crm_order
click on condition and configurataion button which is below
and
enter start and schedule condition and processing details
there in processing details enter the letter/frm name
and enter te method name where the code has to writen for executing teh form/leeter(data population)

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