How can I automate the multi-step process of looking up a caller's contact details when a telephone call comes in with caller ID?

How can I automate the multi-step process of looking up a caller's contact details when a telephone call comes in with caller ID. I want to be able to see more than just the first & last name when a client calls me. I would like the caller ID to pull up the same information that shows up when you search for and find a contact name and then click on the right arrow.
My workaround is to force/enter both the last name and the address in the last name field since then the address will show up.
The only computerized way to look up this additional information is to put the client on hold, memorize the first and last name and correctly enter it in the search field of the contact database and hopefully find it before the client gets tired of waiting.
Note that I go to about 48 small jobs per week. So far I have about 9,000 contacts. It's easy to make a mistake and have the client wondering what I'm doing and what's taking so long.
The second workaround is to use paper and pencil and ask the client for name, address, cross street and phone number again, repeating what I did some time previously.
Please help meautomate this process.

You don't have to put anyone on hold. When the call comes in, tap the Home button, then tap contacts, go to the contact. Tap Home button when finished, tap the top banner to return to the call screen.

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