How can I cancel my contract with Verizon without any fees because Verizon has failed to provide me with a workable phone for over 2 months despite many hours talking to tech support and several replacement phones, batteries, power cord, and sim card etc

How can I contact a representative of Verizon to help me cancel my contract so I can switch carriers to get a phone that is reliable and a Co. that supports its products?  Verizon seems to have many blocking scripts or dead ends when trying tio contact someone  who can help the customer. How can I get around the blocks and get to someone who can directly answer my questions? I have one of those "hot" phones that were recently seen on the news, yet no one seems to be able to help me resolve the issue. I have no idea where this comment goes, or who reads it?
Jim R

The phone is your responsibility, if it's before the 1 year warranty you can get defects fixed by the Manufacturer  of the phone. If you want to leave pay your termination fee, or find a carrier who claims they will do it but don't really expect it to happen either.

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