How can i clear a msg stating that i have a "print carriage access door?" jam when i clearly do not?

Hello,
Regarding the OfficeJet Pro 8500 Wireless all-in-one, has ANYONE figured out how to bypass the FAKE paper jam error message on the device's screen "Open the Print Carriage access Door, clear the jam and then press OK to Continue. I am 100% positive that there is NO jam, yet I am unable to print or photocopy any docs.
Can someone PLEASE help??
Whoever said HP was not helpful is absolutely correct.
Thank you!
Lisa

Hey Haddock123!
Try following this document. I know you may not have a paper jam but go ahead and follow the steps just to see if it clears it. If not, let me know and I'll try to help you out.
Hope this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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How can i clear a msg stating that i have a "print carriage access door?" jam when i clearly do not?

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