How come whenever I login into the adobe creative cloud desktop app, it says "You've been signed out, please sign in to continue" It happens everytime I sign in. Does anyone have a fix?

Is anyone one having this problem? I really need a fix! Thanks!

I have the same exact problem and i went to You are no longer signed into your Creative Cloud applications to help me out
but after going through all the steps it still is not letting me sign in!
I need help ASAP
I have a project due tomorrow and i need to render and export my project
Any help would be great i am willing to try anything at this point

Similar Messages

How can I get past the "trying to connect to the server..." part when trying to download the adobe creative cloud desktop app?

When trying to install Adobe Create Cloud desktop app, the adobe installer box comes up and it will not load past the "trying to connect to the server..." part. Why is this and what steps do I need to take to resolve this issue?

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Why does Adobe Creative Cloud desktop app keep crashing?

After loggin in to my account via the adobe Creative cloud desktop app the timer spins for a few seconds and then crashes without generating a report. I am on Mac OS10.7.5. I have done an uninstall of Creative cloud and reinstall of latest version. No joy. I have done a complete clean of Cloud using the app from the Adobe web site. After reinstall of Cloud problem still exists. I have renamed the OOEB file in Application Support so a new one is generated. Same problem. My loggin details work when I go into my account online. When I try to install apps from there it opens the desktop app and crashes. Any ideas?

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

Adobe Creative Cloud desktop app; proxy password

Hi,
We have some trouble with setting up Adobe Creative Cloud. Our department has an VIP portal on Adobe in which we can provide 'seats' to our users.
Recently we have added an InDesign CC to an user. The user has already have the Adobe Creative Cloud desktop app downloaded and installed !, but is asked to fill in the Proxy Password (Windows).
We have tried to use our credentials and the users' but it didn't help. Also we tried to remove opm.db file from the computer and re-open the desktop app. Didn't work either.
Adobe Chat Support doesn't help either.
Can anyone please help us to solve this, so that we can install the requested product for the user?
Your help will be highly appreciated.

Hi Jos,
Adobe creative cloud desktop does support proxy auto config file however you may need to open outbound for below Adobe links on your firewall.
Address
Ports
ccmdls.adobe.com
443
ims-na1.adobelogin.com
80
443
ims-prod06.adobelogin.com
443
na1r.services.adobe.com
80
443
prod-rel-ffc-ccm.oobesaas.adobe.com
443
prod-rel-ffc.oobesaas.adobe.com
443
lm.licenses.adobe.com
80
443
ccmdl.adobe.com
80
swupmf.adobe.com
80
swupdl.adobe.com
80
prod.acp.adobeoobe.com
443
interaction.adobe.com
443
Thanks,
Ashish

When I log into Creative Cloud, I get message saying I've been Logged out

This is after I Deactivated and uninstalled CS6. Here are the series of events:
1. I deactivated CS6
2. I installed CC
3. After running a while and seeing both CS6 and CC versions on Creative Cloud, I uninstalled CS6
4. Now, when I try to sign into CC, I get a message saying "You've been logged out", "Please sign in to continue"
5 When I depress the "Sign In" button and sign in, I get the same message, "you've been logged out", "Please sign in to continue" and the "Sign In" button reappears.
The bottom line is I am able to use the programs, but the Creative Cloud application will not let me log in.

I tweeted AdobeCare and got it fixed. Here's how, from their webpage:
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
They left out one thing: in order to actually get the file to delete, I had to open Task Manager in Windows and right-click on the AAM process and select "End Task". Then the file deleted and the sign in worked. It acted like I was new, but it recognized all of my installed apps. Hope that helps!

Adobe Creative Cloud Desktop App Window Blank, Windows 8.1 (Resolved)

Platform: PC
OS: Windows 8 (8.1)
I needed to download Flash, so I searched for my Desktop Application Manager. Opened the Creative Cloud App, and saw this:
I waited for it to "load" but nothing ever loaded. I clicked the gear to see if I could log out and log back in, but just saw three practically useless options:
[Help, Pin to Notification Area..., Quit]
I waited 2 hours for customer service, and finally got this answer:
Launch the run window. (press: window button, type: "run" OR window button + X, select "Run")
Type %appdata%
You'll see AppData > Roaming, click AppData in the address bar.
Open Local > Adobe > OOBE
Cut opm.db and paste it to the desktop.
>>If you receive an error, open the task manager and close ALL Adobe processes, then retry.
Open Adobe Creative Cloud Desktop Application
Log in. (ta-da!)
Delete the file that you cut and pasted to the desktop.
I hope this helps someone avoid the long wait time for customer service to fix this error that seems to have sprouted after some update corrupted the opm.db file.

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Adobe Creative Cloud Desktop App Doesn't Work Windows 8.1

The Creative Cloud Desktop App doesn't work on my PC running Windows 8.1. As shown below, no apps appear and the settings dropdown does not function with either left or right click. I have tried to uninstall, reinstall, change the name of the OOBE folder, connect directly to my cable modem by passing my router, removing all internet & firewall protection and I am unable to download any CC apps that I do not have on my PC. I have been updating existing apps from the help menus in the apps and have not used the CC app for downloads for a long time so I do not know when the problem started, but it does not work now. Any suggestions would be appreciated. Automatic updates are also not working.
Thanks,
Barry

Turning off "Enable Protected Mode" in the Security Tab of Internet Properties allowed the Creative Cloud Desktop App to function properly. I am still looking for a better long term solution that does not put my computer's security at risk.

Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel

Adobe Creative Cloud:
Home Screen / Constant blue spinning wheel
Mcc OSX LION
I had the same problem: ........ went on for weeks...
Fixed by logging out of all my Adobe Creative Cloud Assets....
Restarting machine and resigining in.....
everyyyyy where......
Seems kool now.....
Cheers,
Kai

There were a few posts earlier today about the same spinning wheel issue and this was the solution for them:
App doesn't open | Progress wheel spins continually
http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Other related threads:
http://forums.adobe.com/message/5468864 (spinning blue wheel)
http://forums.adobe.com/message/5469306

After I restart my computer, Adobe Creative Cloud desktop app fails to open (Windows 7)

I started having this problem pretty late last night. Some of my applications still work -- Audition, Premiere, Media Encoder, and Lightroom -- but After Effects, Photoshop, InDesign, Acrobat and Illustrator also fail to launch. Some display a generic "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item." Other's don't, displaying a blank white icon next to the program file name.
I have uninstalled/reinstalled everything (including Windows 7). To be clear, Creative Cloud *works* after I reinstall it, but as soon as I reboot my computer or restart in order to reinstall other apps, I only see the image below. I canot edit preferences or view updates and requests. I then have to uninstall creative cloud and reinstall in order to get it up and running again.
I'm baffled. No clue why certain apps load and others are damaged or something, and it seems there's no work around native to Adobe.
Aother piece of perhaps relevant information; WIndows installed a critical update on Feb. 23rd (day before I started having this issue). Might be relevant, but I've since re-installed windows and in the interim period between that update and my first failure, I was able to access Photoshop and After Effects.

Unfortunately, that did not solve the issue. Renamed the file and was able to download new programs. I was even able to use them (after effects and photoshop), but when I restarted, they were lost again. Now Audition doesn't even work. I get this message: "Adobe Application Manager, required to start your trial, is missing or damaged. Please download a new copy of adobe application manager from http://www.adobe.com/go/applicationmanager.
So basically, everytime I restart my computer, I have to download the cloud desktop app, install it, then install whatever programs I want to use. Then I can't restart or else I risk losing them and have to do the process all over again. Desperate for a solution on this one.

Adobe Creative Cloud desktop app suddenly stopped to launch at boot...

Windows 8 64b (French).
Adobe CC English version.
Typekit sync activated.
I was working on Illustrator this morning when Windows crashed for unknown reason (yes. This happend sometimes ^^). PC rebooted without any pb, I relaunched Illustrator and noticed that all sync fonts from Adobe TypeKit are missing. I first checked my notification area to check on the CC TypeKit status but no more CC icon in the icons tray.
I tried to launch it manually : no result. Tried to reboot : no result. Uninstall it, reinstall it from CC website, no visible problem but still no result. Rebooted again. Same story... (all CC apps are working fine, but the "CC desktop app" does not start and so fonts sync from Adobe TypeKit.
I am kinda in a rush and have some work due for tomorrow and find myself in a very tricky position and any help will be very much appreciated.
Thanks.
- EDIT -
Finally I decide to un-install any Adobe product from my computer, trash all preferences files, totally Adobe-clean it, reboot, re-install everything from scratch and so far (apps still re-installing), CC desktop is working again, sync is working again, and Illustrator is using the sync font. Don't know yet for other apps, but my immediate problem is now solved.
I am keeping this post cause there was - somewhere - an major issue, and someone may have the same problem or even a faster - more efficient - solution.
Message was edited by: jeromevadon

1. quit the app (from the task bar) and relaunch. if that fails:
2. Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Install-Failure: Adobe Creative Cloud Desktop App

Hi
I can't install the update of the cc desktop app (win 8.1). There is no link and no failure-code or message which helps to understand the problems or search for a solution. There is just an alert-message about the fact of the failure and the closing of the window. I have the problem now for a while. The mac version on OS 10.9 runs proper. Any tips for that one?
Thanks,
Nik

follow these steps to clean your system in case something was previously installed causing that problem, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Problem to install Adobe Creative Cloud Desktop

Please, i need to download Photoshop CC software but I cannot install in Windows 8.1 the Adobe Creative Cloud Desktop application.
Is there any direct link to download Photoshop CC and Bridge?
Thanks in advanced.
Francisco J.

if you follow all 7 steps, you can download those trials via two of the links on this page using a browser that accepts cookies: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a download problem, you didn't follow all 7 steps. typically, failure to meticulously follow steps 1,2 and/or 3 is the problem, but your browser must also allow cookies so that's (a restrictive browser setting) another potential source of problems.

Adobe Creative Cloud Desktop For Mac Not Working.

Hello i installed the adobe creative cloud desktop application on by macbook pro running osx 10.8 and it was going fine. I could install and update my apps but since i have updated to mavericks 10.9 is has stopped working. It opens but show nothing. Can anyone help me?

Hi ryab1234,
Please update Creative Cloud Desktop and check.
Please refer : http://helpx.adobe.com/x-productkb/global/mac-os-mavericks-compatability.html

Download of adobe creative cloud desktop always stops with error code 207. Trying for 6 hours now. What now?

Hi.
I started a Creative Cloud abonement and try to install applications. But the download of the "adobe creative cloud desktop" always stops with error code 207 (No answer from server, try later). I am trying for 6 hours but the problem is still the same. What can I do?
Thank you,
Heiko

Errors 201 & 205 & 206 & 207 or several U43 errors
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

How can i get back the adobe creative cloud shared folder after I deleting it?

How can i get back the adobe creative cloud shared folder after I deleting it?

I think Adobe pulled the Creative Connect Desktop app until the new CC release next month. I just built a new PC and noticed it wasn't available in the app manager any more. On my other machines it isn't working anyway. In another post Adobe devs said they new it was down because thay were working out some server issues. It looks like they couldn't resolve them.
I bought into the CC right from the beginning since I never buy my software outright but rather use a credit card. I thought that getting the whole master suite for $30 a month interest free was a great deal. Having all the software has been great, but it was over a year before we even saw a desktop syncing folder and noe it seens as though we are going to have server problems every time they upgrade the cloud leaving us to have to use the cluncky web interface during these sync blackouts.
I can tell you Adobe better get it together cause ther starting to p*ss off a lot of loyal customers. It feels like were dealing with a cellphone company who only gives deals to the new customers and once you've signed the contract your screwed.
Here is the link to whats going on
Announcement: Creative Cloud file sync service offline (Updated)
Hide Details
The Creative Cloud Connection preview is currently offline as we upgrade the service. Please see this blog post for additional details :http://blogs.adobe.com/creativecloud/update-on-creative-cloud-connecti on-and-file-sync-preview/
All files stored in Creative Cloud can still be accessed and downloaded from the Creative Cloud web page at: https://creative.adobe.com/files
We sincerely apologize for the inconvenience during this transition.
by Vikrant Rai (May 17, 2013)

How come whenever I login into the adobe creative cloud desktop app, it says "You've been signed out, please sign in to continue" It happens everytime I sign in. Does anyone have a fix?

Similar Messages

Maybe you are looking for