How do I contact someone at AT&T with a general comment?

I love my Uverse service and have no problems with getting service issues resolved in a timely and hassle-free manner; however, every year when my bundling contract is due to expire I have to go through all kinds of hassles to get another yearly bundle price that is affordable. I called AT&T last night and talked to a rep that was so following a script that if I asked anything he didn't know how to answer - he would start at the beginning of the script again AND it was so noisy in the background I could hardly hear him - when I mentioned that I couldn't hear him - he started reading his script again. Is there anywhere I can contact AT&T to just let them know my frustration? I can chat online with a rep but I have to be specific about what I want to chat about, contact us is also very specific. HELP!!  Time Warner is looking better all the time!

I received an email on April 17th from Ryan at AT&T and haven't heard anything - here is a copy of his response and mine as well - thanks! Hi Ryan - thanks for your response - evidently your billing managers are very busy these days as I haven't heard from anyone yet. I keep receiving these ALERTS on my Uverse account - but I can't do anything until AFTER everything expires? Thanks for your help!
On Fri, Jul 17, 2015 at 1:47 PM, ATT Social Care <[email protected]> wrote:
Cathy,
Thank you for the private message in to us. I will get a billing manager engaged on this for you as soon as one becomes available.
Thank you,
Ryan, AT&T Social Media Manager
[email protected]

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