How do I contact someone at Adobe about an order problem?

I can't find any way to contact Adobe other than Live Support. I'm currently overseas and don't want to call on the phone.
I placed an order on Aug. 20th for upgrades to Photoshop CS5 and Lightroom 3. I have the order number in the confirmation e-mail, and the transaction is still Pending at PayPal.com.
Today, the order number can not be found in Order Status. Live Support said the order was cancelled because the "credit card was declined", and I should contact the "bank". As I told him (or her), the transaction was still Pending at PayPal.com.
Live Support simply said to resubmit the order, with no other offer of a solution.
I received no notice of any errors or issues! If an order was cancelled, wouldn't it be prudent to let the customer know?
When I started to resubmit the order, because I really want these upgrades, I realized the promotional pricing was no longer effective. So, my replacement order is now more expensive than the one that was mysteriously canceled.
What's going on with Adobe.com? This is by far the worst online purchasing experience I've ever had! I use PayPal all the time to order products and have never had a problem.
I think the worst part is how Adobe simply abandoned the entire process, leaving me completely in the dark, and leaving the order in a Pending status at PayPal.com.  What am I supposed to do, just wait for another three days for some kind of notice?
So, is there any other way to contact someone at Adobe and get this resolved, or will I need to stay up until 3:00am to make a call at my expense?

Hi,
I apologise for the trouble you have gone through. I will look into this matter for you. Did you happen to place the order while you were overseas or placed the order back home itself ? The reason I ask this question is if you had placed the order while overseas the order will definitely be rejected since the IP address from where you placed the order will contradict the billing zip code which is a big deterrent when orders are processed.
I apologise the way you have been treated by support regarding this issue and let me assure this will not happen again. I will ensure that you are offered the same price for the products you had ordered initially.
Thanks
Nikhil

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