How do I fix my viewer?

Hopefully, I can explain this:
I can play and view a clip in my viewer accurately. However, when I pause the clip the viewer changes to a white background with wireframe over it.
Additionally, if I grab a clip from the viewer to move while its playing a small white circle with a black X appears in the top right corner. If I pause/stop the clip in the viewer it goes back to a white background with wireframe.
My question is: How do I get rid of the white overlay. I want to see my video in the viewer when stoped/paused.
Thank You for any advice.
Tim

Make sure your view options are set to RGB, and not Alpha.
The view pop-up menu is found by clicking the button at the top of the viewer that looks like a square.

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Hi. This is my first time on this forum so please forgive me if not worded correctly.
I have recently installed CS5 on Windows 7. I work with large folders of images. When I open the folder the images are spread out with a big gap between each row of images. It is much easier when they are close together especially when I am selecting a large number of images to transfer or copy. If I change the menu view to details and then immediately back to list they display as I want. As soon as I open any folder again they go back to being all spread out.
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How do I fix my viewer?

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