How do I fix the problem with PTD rejecting iCloud email because the hostname can't be resolved (17.110.78.42)?

I get this message: "Client host rejected: cannot find your reverse hostname. [17.110.78.42]". The recipient domain is ptd.net and this is coming from an iCloud account. PTD refused to help. Is this an Apple problem? When can this be fixed? I have an email account that is rejected by half of the recipients!

Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
Perhaps someones knows how to further escalate the issue at Apple?

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Hello Apple? How do i fixed my problem with my ipad apps every time i open that apps it takes 10min. to play the games ant its getting LOST MODE and the ipad system is crashing

How do i fixed my problem with my ipad apps every time i open that apps it takes 10min. to play the games ant its getting LOST MODE and the ipad system is crashing

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Have you tried closing all apps via the iPad's multitasking bar and then doing a soft-reset and seeing that helps ? To close all apps :
iOS 7: double-click the home button to open the taskbar, and then swipe or drag each app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
iOS 6 and below : from the home screen (i.e. not with any app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of each app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

HT5137 I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?

I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?

Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck.

We have version 10.5.8 photoshop CS3 for Mac. How do we fix a problem with photoshop not resizing dpi? For example we resized a 72 dpi image to 200 dpi, when we do a pdf analysis it read as 344 dpi.

We have version 10.5.8 photoshop CS3 for Mac. How do we fix a problem with photoshop not resizing dpi? For example we resized a 72 dpi image to 200 dpi, when we do a pdf analysis it read as 344 dpi.

Sounds like it's a problem with the Acrobat settings. Did you set them to the same resolution?

HT4623 I am unable to switch on my IPad as it states that 'iPad is disabled'. How do i fix this problem when I have no access to the iPad? Any help or advice will be gratefully received.

I am unable to switch on my IPad as it states that 'iPad is disabled'. How do I fix this problem when I have no access to the iPad? Any help or advice will be gratefully received.

Forgotten Passcode or device disabled after entering wrong passcode

My daughters have Iphones and both are registered to my email. The problem with that is that one get the others messages. I have to make one account for each their phones. How do I do that?

My daughters got Iphones a couple of years. I do not have an Apple-phone. I registered both phones on my email. The problem is that one of them get the others messages. I therefore need to make two different accounts for their apple-products. How do I do that?

On each of the phones you're gonna use a new Apple ID for iCloud: turn off Contacts, Calendars, etc. for iCloud. You'll be prompted to keep the data or delete it from the phone, then turn off iMessage, FaceTime & delete the iCloud account...Settings>iCloud...scroll down...delete account. Then, setup iCloud using the new Apple ID, turn on iMessage & Facetime.
This will have no affect on the ID you share for iTunes content, & you can continue to do so.

How do I fix this error? "could not initialize photoshop because the preferences file was invalid"

How the hell do I fix this error? "could not initialize photoshop because the preferences file was invalid"

Try Resetting your Preferences: Hold down Ctrl Alt Shift keys while starting Photoshop. You will see the Reset dialog.

How do you fix this problem with the View Menu?

Hi. This is my first time on this forum so please forgive me if not worded correctly.
I have recently installed CS5 on Windows 7. I work with large folders of images. When I open the folder the images are spread out with a big gap between each row of images. It is much easier when they are close together especially when I am selecting a large number of images to transfer or copy. If I change the menu view to details and then immediately back to list they display as I want. As soon as I open any folder again they go back to being all spread out.
I thought it may be a Windows problem but I have set it up correctly in Windows Explorer and saved it as that option for all files. They display perfectly on that and also other programs I use where I need to view large amount of images.
Can anyone suggest what the problem may be and how I can fix it? Please see the following screen grabs which will show what I mean.
The top version is how I like the files to look. The bottom version is what I always get in CS5. If you can solve the problem I would be very happy.
Thanks Carol

What you are seeing is a windows folder option.
In Windows 7 click the start button, choose computer then open your C drive.
From there you will see something similar to this,
Click on the sort options and choose list. Now we need to make it the default so when you look in photoshop it remains as a list.
to do that from this same window choose tools then folder options. A new window will pop up called folder options on the second tab called View is an all folders button, this will apply this view to all folders. if you have Photo shop open close it re-open it and how you will always get the view you want.

How do I fix a problem with .eps files not showing up properly in icon view

Actually my .eps files are not showing properly in any of the views but icon view is most important to me. I am using OSX.8.5 on a mac mini and mac book air. Almost all of my .eps files are conversions of .wmf files converted to .eps by WMF Converter software. All of these files used to be on a PC running windows Vista using ST Thumbnails explorer to be able to view thumbnails. For background info: I had to use a program to view the WMF files becasue hackers could put viruses into the thumbnail for WMF fies so instead of fixing the problem Microsoft disabled the thumbnail view for all WMF files.
A few of my .eps files are conversions of files created in CorelDraw 3x and converted to .eps in CorelDraw 3x. Both types of .eps files misbehave the same.
I downloaded one .eps file today from the internet to see if it would misbehave the same way (it does).
Here is the problem: After a reboot when I first view a folder that contains .eps files in icon view I can see the file contents fine. If I use the resize slider at the bottom of the window or resize the window itself then some or all of my .eps files revert to displaying the "generic icon" of a Loupe with a picture behind it. If i can manage to put the resize slider to exactly where it was then my icons display the file contents as they did before I messed with the slider. There seems to be no rhyme or reason as to when an icon will display as the file contents or when the generic icon comes up. In some folders all the icons display correctly at the smallest icon size and in other folders the icons may display correctly or as only generic or a mix of generic and file contents. Icons to files that came from the same source will not necessarily display the same way. Icons to files that came from the same source and were converted by WMF Converter at the same minute do not necessarily display the same way. If I display "info" for the files sometimes the previev pane of the info box will display the generic icon or sometimes it will show the file contents. If I take an .eps icon that displays properly and drop it into a folder where all .eps icons are displayed as generic then that icon displays generic. When I move that same icon out of that folder then it will display properly. Icon view, list view, column view and cover flow view all display differently with no discernable pattern. Sometimes I can see file contents in column view and not icon view. Sometimes in cover flow and not in icon view. It makes no difference if I have a handful of .eps files in a folder or hundereds of files in a folder. After an undetermined amount of time the icons might display properly again or maybe not.
What I have done so far: exhaustive search of the internet did not find anyone else with the same issue. I checked and fixed all disk permission errors that disk utilities would fix. I know that icon view and quick look are two different things, but, I did however, download and install an eps quicklook plugin that did not seem to make a difference for my issue. BTW Quick look sometimes works and sometimes not (no discernable pattern to this behavior either). I tried the cnet download fix for quicklook just for grins. It had me force QL to reload plugins and it's cache then I cleared out the QL configuration files. This did not seem to make a difference in the behavior of icon view or Quicklook. The only two things I have found to be consistant are 1) The "open with preview" always works but I know this is different because this preview actually generates a pdf view of the file. 2) When the icon does display the file contents it always displays correctly.
When you read this please be mindful of: I am a Microsoft refugee not yet familiar with the Apple world so you may have to tell me how to do "simple" things. I have no idea what is the difference between a "thumbnail" or a "preview" or the behind the scenes way that apple generates the icon appearance for the 4 different views.
Any assistance would be greatly appreciated. I tried to insert a screen shot but got an error message when I did it.

Was the error number really 0XE8....
iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

How do I fix my problem with Artist and Sort Artist?

I have all my songs sorted by Artist and because I have songs that feature other artists I use the sort artist field.
In itunes it all looks fine but when I sync it with my iPod Nano 5th Gen one of the artists names comes up as the artist for all songs.
Eg. I have 5 B.o.B songs.The Artist field has B.o.B and the featured artist so it looks like -B.o.B feat. Hayley Williams-. The sort artist field along with album artist and sort album artist field are all only B.o.B.
My problem is that when I sync them onto my iPod all the songs by B.o.B appear under B.o.B feat. Rivers Cumo when I sort by Artist despite this only being the artist for one and all listed with the same format as above. They all also come up with the Artist as B.o.B feat. River Cumo when I play one of the songs.
Is there anyway to fix this so on my iPod they all appear under B.o.B when sorting by Artist but when I play the song it gives me the artist name? I'd prefer not to have to put the featured artist in the song title.

This sometimes happens if your MacBook battery is swollen, and pushes on the underside of the trackpad.
Some users forgot that an alternate input device, like a tablet, does not shut off when set aside -- it continues to provide input at the same time as the mouse you put your hand on.

How do I fix this problem with Faces on my iPhoto?

Recently, I bought a new MacBook Pro (with Retina Display, Early 2015, 500 GB.) When I restored my information from a Time Machine backup, everything appeared to be perfect. However, when I actually started looking through iPhoto, my photos began incorrectly rotating themselves before my eyes.
I tried just about everything to fix this. I went through all the processes of "repair permissions," "rebuild thumbnails," "repair database," and "rebuild database," and none of those fixed the problem. Worse, more continue to incorrectly rotate themselves before my eyes as I view them. Usually, the ones that rotate themselves are portraits, but occasionally landscape photos do the same. Also, when I select "reveal in finder" for a photo that has rotated itself incorrectly, the "original file" is always correct, while the "modified file" is incorrect. I don't know why this "modified file" comes about because I am certainly not modifying it.
Taking a suggestion from a user here in the Apple Support Community, I used iPhoto Library Manager to rebuild a new library from my original one. This appeared to work really well. Although many photos were rotated incorrectly, this appeared to be organic, and I wasn't noticing photos being incorrectly rotated as I looked through them. So, I set out to complete the long task of rotating all of my photos correctly in my new iPhoto library.
However, I've encountered another problem (in the new library only.) iPhoto isn't recognizing when I change, add, or delete faces. If I do any of those three things, the information bar still recognizes the original state of faces (i.e. saying "2 unnamed faces" when I just named the faces or deleted the empty boxes.) This is annoying because it makes my library inconsistent, and I would at least like the option of using the feature.
So, I now have two iPhoto libraries: my original one that keeps rotating photos incorrectly as I look through them and one that doesn't acknowledge changes made to faces.
I would really appreciate any help in trying to fix either of my libraries. I hope to make one perfect soon and delete the other one to make more space, but I want to be completely satisfied with one before I delete the other.
Thank you so much,
Luke

Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck.

How do I fix this problem with my iTunes?

I've been having problems with my iTunes for over a week now - since I tried to update to iOS 5 - and I've tried everything. I've had to uninstall iTunes multiple times and each time I have reinstalled it, there has been some form of error, the list seems endless. Today, I managed to get an older version to succeessfully install but when I tried to update to the newest version, this is what appeared on my screen after the 'install.'
"The procedure entry point AVCFAssetCreateWithByteSystemAndOptions could not be located in the dynamic link library AVFoundationCF.dll"
Any idea what this means, and/or how to resolve it?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

How do i fix this problem with my vid cards

ok i had my fx5200 installed and i would get a weird thing happening when i played games
to put it in words its like the screen was beating like a heart
every 2 seconds the screen would do something weird its hard to explain but im sure you understand
well now i got my fx5900xt and i just ran 3dmark03 on my whole computer ran every test and i got a score of a little over 4800 (thats on everything) and i noticed on the tests it did that heart beating thing again
how can i fix this?
i also ran it just on my vid card with the anisotropy turned down to 1 and set the resolution to 800x600 and i got a little over 5700 but it still had that heart beting thing again thru the tests

how would i go about finding this ??
heres a screen shot of whats running

How do I fix these problems with my iPhone 4S?

Okay, so I recently purchased a LifeProof case for iPhone 4S to take underwater photos and videos. Upon my third or fourth submersion, I discovered that water (very small amounts) had entered the case via the dock connecter area. I immediately removed the phone from water, dried it off and left it for about an hour. I (incorrectly) thought that my phone was completely dry and made the huge mistake of charging my phone. I returned an hour later to a funny smell and a very unhappy iPhone.
My current problems include a malfunctioning home button (activating siri on it's own and being unresponsive most of the time), a disappearing volume bar in music, youtube etc. (no volume without using a dock) and charging problems (doesn't charge from time to time). All of these problems seem to affect each other and we can go ahead and assume it's as a result of water damage.
I will be working out some way to get these issues professionally repaired (some clues as to where to go would be lovely), but I can't see to that for at least a week and a half. Are there any temporary (or permanent for that matter) fixes that i can do relatively easily? (not jailbroken)

The only possible fix was turning the phone off immediately and burying it in a bag of dry rice for a week at least. That might...just might...have worked. But you're way beyond that and I see no fixes. In fact the phone is probably going to get more problems before finally gving up the ghost. Continued use is just shorting out more and more of the circuitry. For that reason I don't think repair is much of an option. Go to an Apple Store and buy an out-of-warranty replacement.

How do I fix a problem with PSE 13 not being able to open my printer so I cannot print anything?

PSE 12 Trial version worked fine with my printer but now I get errors like " the saved print information is an incompatible version. It has been set to default values." As well as, " default printer could not be opened." I have Windows 7. I tried uploading the latest version of the driver for the HP Color Laser Jet CMI1312nfi MFP printer. Help! No sense having PSE if you cannot print! Thanks

Try renaming the printer to something shorter. There've been problems in the past with HP printers with names that are too long for PSE.

How do I fix the problem with PTD rejecting iCloud email because the hostname can't be resolved (17.110.78.42)?

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