How do I get Apple to fix an incorrect pin issue in maps?

There is a very popular place near downtown Atlanta called Atlantic Station. It has Businesses, Movie Theatres, Restaurants, Bars, etc. Apple drops the pin on my quiet street instead of the real location. We get a steady stream of cars with people looking at their phone with a puzzled look on their face. Every chance I get I give directions and ask if I can use the "report a problem" feature. This hasn't helped and the issue still stands. I even filed a bug with the Apple Bug Reporter, as per the suggestion of an Apple Employee. That was December of last year ... never received any reply.
Any suggestions on how I might get in touch with someone at Apple to get this fixed?

No, they do not. Feedback is at www.apple.com/feedback and click on the appropriate link. Report map issues with the Map app. I know you will not receive a reply from the feedback page, but I'm not sure if you get a response from the Map report. The map data issues are sent to the provider of the map data. That is not Apple itself. I know this has been discussed a lot, and I don't know any other way to handle it. Sorry.

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Tap to click not working properly in Mountain Lion. How do I get apple to fix this major issue with mountain lion?

The tap to click does not work with mountain lion as it did before the mountain lion install. I purchased a brand new imac in August of 2011 and got a wireless keyboard and selected the wireless trackpad instead of a mouse. The trackpad worked wonderful pre upgrade with tap to click. Now after the install of the newest beast, I have to actually press the trackpad rather than a slight tap. I have carpel tunnel and this is causing great stress upon my hand. How do I get apple to fix this major issue with mountain lion?

Perhaps, I was not clear enough.
I have an imac purchased in Aug. 2011 which came with Lion 10.6 (two uprades before mountain lion)
Recently, I just purchased a macbook pro retina with Mountain Lion
On my imac, my settings allowed me to "tap to click" everything EXCEPT the initial log in at the star up of my imac, again running Lion 10.6
On my macbook pro retina which has Mountain Lion, I set up the "tap to click" option, but notice that a "hard" click was neccessary when trying to click things. I thought this was a macbook thing (my first one) so I went and upgraded my imac to Mountain LIon, BIG MISTAKE! Now both my imac AND my macbook only have limited "tap to click" options. Before mountain lion I could "tap" to highlight and select text, tap and drag, and many other thiings that Mountain Lion has disabled.
I am truly surprised that no one has noticed this MAJOR issue.
Is there a way to uninstall this update, similar to how on a PC you can go back to a restore point.
On another note even the way PREVIEW has changed is less user friendly, there used to be icons on the bottom right corner of the screen, now I have to double tap and select the option I would like to switch between contacts and thumbnails. This is really annoying and is causing me time when reviewing files.
Just in case anyone was wondering, I did go to system preferences -> trackpad -> select tap to click
In fact almost all of the trackpad functions have been selected.

The lcd screen of my 15-inch Macbook Pro (mid 2009) is separating from the case. The glue failed due to the heat. How can I get Apple to fix this factory flaw?

The heat vented from the back of the laptop caused the glue to fail and now the screen is separating from back of the lcd case near the hinges. I know for a fact that this issue is known by Apple as I have seen the issue reported at least a dozen times. This laptop was considerably more expensive than any comparable laptop at the time I bought it. I bought it believing that I was buying a quality product from a quality company. I've owned many laptops and I have never seen anything like this. My laptop is out of warranty but this is really besides the point. This is clearly a factory defect that Apple should remedy. What do I need to do to get Apple to fix this design flaw?

Ask Apple.
We're just regular users here, nobody from the company shows up except for the invisible moderator who purges your posts, threads or self. And if any employee is around, the lawyers probably prevent them from identifying themselves.

How do I get apple to fix my MacBook Pro (Retina, Mid 2012) screen, which has always ghosted?

Since I bought my MacBook (mid-2012) the screen has had ghosting problems. Like, since day 0. At first it wasn't really a problem. I wasn't doing graphical work; I didn't need "pixel perfect." But, then I started needing to spend time in Photoshop again. The ghosting made it a frustrating and error-prone process.
My screen ghosts in about 30 seconds of being on the same image for any visible region. So, basically, if if I work at zoom 100% for 30 seconds, using the brush for a few quick strokes, then zoom in, I have to wait another 30 seconds for the false-shadows and hues to go away. It was unusable. I was busy, so I just started doing graphical work on my linux workstation with Gimp. I was too busy to get it repaired.
Finally, a year or so ago when I had some time, I brought my computer into the Apple store. I told them of my ghosting issue, along with an odd sound from the fan when the CPU was pegged. They held it overnight. They claimed they did some diagnostics and cleaned the fan. I thought, well, I don't think that will fix anything, but I signed off. The Applestore staff are very friendly. It's difficult to say, "wait, no -- this is ****** up," to them.
Of course, that fixed nothing. Why would it? I went back to being busy. Then, recently, I had more time again. I brought my laptop into the store. Since Apple had just issued a notice about my year's laptop having graphics issues, I thought, "finally, they understand there is a problem!" They took my computer and shipped it out to Texas, aware of not only the random buffer-level (graphics card) pixelation, but also about the ghosting. It came back with a new logic board and heat sink. Again, this didn't seem likely to fix it, but I didn't object at the store. They were so friendly there.
I bring it home. Unsurprisingly, the ghosting issue was unresolved. This fantastic retna screen is functionally useless for me when doing graphical work. On my Apple. A computer that lauds the creative power of graphical designers. Really?
In no world this okay (see video) for an Apple product that I spent several thousands of dollars on, with the expectation that I could do graphical work. The challenge I heard both times from Apple employees -- "how long were you on the same screen" -- is an utterly absurd question. The video answers it -- about 30 seconds. But, in any case, you can't bill this as a high resolution screen for graphical designers and artists with this problem. We spend time on single screens, fussing over single pixels for hours.
I'm willing to assume that my screen was oddly defective. And, that this was not indicative of a common fault in this particular model. But, it demands resolution. The screen needs to be replaced. I'm tired of explaining that to the Apple store.
John Nelson

You need to upgrade to OS X Mountain Lion (10.8) to take advantage of AirPlay Mirroring

My screen broke how can i get apple to fix it i can find where it tells u they fix screens

hello my screen is broken and i can find how to get it fixed on the apple web site they have no catagory for it saying screen repair i just put random things and where it says put in a detail descripton i said i needed my glass reapired and i said that i randomly selceted things to tell them i need my screen repaired. they said they will send me but if its not for the resaon i put it in for repair will they still repair my screen ??????????????????

Apple will just send you a replacement iPod; they don't repair your original unit. And they charge a flat fee for out-of-warranty service no matter what the issue was. So it shouldn't matter what information you supplied, though you can call Apple tech support and clarify if you wish.
Regards.

HT5429 How do I get Apple to fix incorrect information in Apple Maps?

Has anyone had any success with getting incorrect information in Apple Maps fixed by submitting feeback through the application?

That is the only method at this time. It will probably take some time to get it done. Unsure what, if any, window there is for repair.

How Do You Get Apple To Fix A Podcast?

My podcast has been broken for a long time, and it never updated after the last one i added.
My file is 100% readable, http://beavis2084.com/podcast/rss.xml
u can even use Safari to look at it fine.
That is the URL that comes up if you add my podcast to your list and click the little "info" button.
So what gives?
Here is my code for the rss.xml:
<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" version="2.0">
<channel>
<ttl>1</ttl>
<title>Beavis2084 - Podcasts</title>
<link>http://beavis2084.com/podcast/rss.xml</link>
<language>en-us</language>
<pubDate>Wed, 15 Feb 2006 09:28:00 EST</pubDate>
<lastBuildDate>Wed, 15 Feb 2006 09:28:00 EST</lastBuildDate>
<copyright>℗ & © 2005 Beavis2084.com</copyright>
<itunes:subtitle>where Beavis2084 casts his pod!</itunes:subtitle>
<itunes:author>Beavis2084</itunes:author>
<itunes:summary>This where Beavis2084 syndicates his goofy stuff. Look for Beavis2084's Podcasts in the iTunes Music Store and visit beavis2084.com for more!</itunes:summary>
<itunes:owner>
<itunes:name>Beavis2084</itunes:name>
</itunes:owner>
<itunes:image href="http://beavis2084.com/images/32ohg_screen-thumb.jpg" />
<itunes:category text="Comedy">
<itunes:category text="Comedy"/>
</itunes:category>
<itunes:category text="Movies & Television"/>
<item>
<title>32 One-Handed Gestures</title>
<itunes:author>Beavis2084</itunes:author>
<itunes:subtitle>Beavis2084 showing off his gesture skilz.</itunes:subtitle>
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<enclosure url="http://beavis2084.com/podcast/32One_HandedGestures(Podcast).m4v" length="4600222 " type="video/mpeg"/>
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<itunes:duration>0:49</itunes:duration>
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<itunes:duration>6:51</itunes:duration>
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Dual 1.8GHz Power Mac G5; PowerBook G4 17; iMac G4 17; Mac OS X (10.4.3) LaCie FW800 300GB; 5G iPod 60GB; 3G iPod 40GB; (2) AirPort Extreeme; (2) AEX

Your feed is broken. Check it out in Feed Validator:
http://feedvalidator.org/check.cgi?url=http://beavis2084.com/podcast/rss.xml
The big problem is the '&' character--you can't use it directly. Refer to the spec for more detail:
http://www.apple.com/itunes/podcasts/techspecs.html
Once you've made the changes and feed validator says it's OK, then ping it to have the server update your podcast.
Good luck--
-S
PowerMac G5 Mac OS X (10.4.4)

TS4088 Has anyone had luck getting Apple to fix the known GPU issue on mid-2010 MPBs that are 2-3 months out of warranty?

My MBP has started shutting down randomly and seems to be related to this known issue: http://support.apple.com/kb/TS4088
The problem is, it started happening right around the 3 year mark, when this offer seems to expire. It is around the same time Mountain Lion was installed and seems to have made it worse.
I brought it in to an Apple Store and the diagnostics have told me I need to replace the Logic Board which is almost $600.
It feels super unfair as this is a known issue, and Mountain Lion seems to make this issue much worse. The MBP is now 3 years 3 months, and I brought the MBP in to the Apple store about a month ago.
Anyone?

I had just read about this a few weeks ago, and was also very upset that not only had the coverage expired, but that I was not made aware that this was a known issue. I had been dealing with this issue ever since Lion and it was getting worse. I set up a Genius Bar appointment, and they decided that it was the logic board, and that because it was almost 6 months out of coverage, I would not have to pay the retail $500+, but still have to pay a discounted $310 to get it replaced. They were relatively sympathetic, but couldn't do anything more that to say that I try calling AppleCare, because they would be able to bend the rules more than the Apple Store.
I called right after I left the store. I pleaded with the first guy, staying professional but stressing that it was a little unfair for the reasons listed above. He eventually transferred me to human resources vs. his supervisor, because he said that they may be able to get me farther. I was on the phone on and off of hold for an hour, and they eventually agreed (after some internal research of their own) that it was a known issue large enough to cover the replacement for free. I was setup with a new Genius Bar appointment and got my MacBook Pro back within 2 days of dropping it off. Overall, it was a time-consuming process, but definitely worth the effort.
Now I am dealing with similar glitches, leading me to believe that the new logic board is having the same issues as the old one, but luckily it is under a 90 day warranty so I will take it back and see what they decide to do.

How do I tell Apple to fix their software like apps that play sound even though the sound is turned off and not being able to disable features you hate like game center

Apple is suppose to be the pinnacle of usability and, yet, I want to throw my new IPhone 4s as far as I can and watch is smash into a million pieces on concrete. Seriously, I've already got three things that irritate the **** out of me. First, there are Apple apps that insist on playing sound even though the sound is turned off. If I flick a switch to turn the sound off, I want the sound off!!!! Second, if I do not want a totally unnecessary feature like Game Center, I should be able to disable it. I completed most of the Angry Bird levels with 2 or 3 stars and now I have to start over from square one. Maybe, this happened when I upgraded to the 4s but it sure seemed to happen when I joined Game Center. Tomorrow, I am going to reset my 4s to factory defaults to try to get rid of my Game Center account. I don't want Game Center! I do need Game Center! I hate Game Center! Finally, I had an alarm go off to wake me up and there was a Snooze button but no button to turn the alarm off. I flicked the slider to access the main screen expecting to see something to turn the alarm off but there was nothing. The alarm just kept alarming. I had to warm boot my IPhone to shut the alarm off! Really, Apple!!!!

The sound is turned off. Only, some Apple apps like YouTube and Siri make sound when the sound is turned off. It is very embarrassing when this happens at work. My question was how do I tell Apple to fix this?
Turning off game center does not work. The games just prompt me to sign in when they are started.I have tried everything I can find online to stop this behavior. It is annoying and should not happen. My question was how do I tell Apple to fix this?
The alarm went off. There was a green thing that looked like a button but pressing it did nothing. There was a red button that said snooze. I did not want to snooze. I wanted to turn the alarm off. I slid the bar to unlock the phone and there were no running apps with a button to press. The alarm just keep running. I have not had this problem since it first occurred. The alarm now shuts off when I just unlock the phone. It may have happened because I had another alarm app running. The two may have interfered with each other. I would like to tell Apple about it.
It also annoys me that the button that closes apps leaves the phone app running. If I press on a number at 6:00 AM to get information about who called me, the phone automatically dials the person back and my natural reaction is to press on the button to close the phone app but the phone keeps dialing this person at 6:00 AM. It is a bad design. I would like to tell Apple about it.
Finally, I looked all over Apple's site to try to find someplace I could send them a polite message to let them know that I was not happy with these "features" but could not find anything. It is extremely frustrating to have issues with a product and not being able to tell the manufacturer about it. So, you grow up!.
When trying to fix the Game Center issue, I saw a link someone posted to report issues with the IPad to Apple. The answer I am looking for is where is the link to report issues with the IPhone.

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

I need to disable Match Services - but my iTunes crashes when I try to load it. How do I get Apple Support to disable it on my behalf?

Hi axostech!
Here is an article that will help you troubleshoot this issue with your iTunes crashes so that you can adjust your iTunes Match settings as you desire:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

Getting Apple to fix incorrect title in store

There's a song title in the iTunes Store that's wrong (On "A Thing to Live With" by Fond of Tigers, the sixth track should be "Here You Are, Hated", not "Here Your Are, Hated"), but I don't know how to get Apple to fix it. I tried going into my purchase history and click "report a problem" on the song, but I keep getting the error "The iTunes Store could not process your request; please try again later". I've tried off and on for two days.
Is there another way to contact the store about fixing simple stuff like this?
Dual 1.8 GHz G5 Tower, PB G4 1.33, Mini Core Solo 1.5 GHz Mac OS X (10.4.10)

Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.

HT3552 I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for your help.

I am billed 3 times for a same item. How can I get the problem fixed? Thanks a lot for yur help. nhuttan448

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

How can I get Apple to give me an activation key for QT Pro that works?

Stopping at the Genius Bar last night, they suggested I upgrade my QT Viewer to Pro so I could move some of my digital video over to my iPone. I followed the purchase/download instructions and after putting in the activation code, I was NOT redirected to the page to activate the Pro version. I did the usual of retyping ny name, the key and even installed QT Viewer again, all to no avail.
I caled Apple support this morning and was told to call QT support and have them make my key recognizable. The only problem is the number she gave me for QT support says there is no QT phone support, only web information on frequently asked questions and this forum. I sort of feel like I am going in a circle.
So if anyone has the magical answer on how I can get Apple to give me an activation key that actually works without being able to speak or email a human support person, I would very much appreciate it.
Thank you.
MacBook Pro Mac OS X (10.4.10)

Kirk,
Thanks again for your suggestions. No, I don't get an
error message. In fact nothing happens. My name and
key are typed in and from what I understand, once you
do that with a real key it directs you to the
registration page. When I get done entering the
information the window just sits there without any
button or option to continue.
QT Pro is already in the QT (non-pro) you installed and the key (which is a hash of your name in part) allows the Pro features to work.
No redirect, internet, nothing like that. As such many people have activated and think they haven't. Just look at the menu items and see if the "Pro" logo is shown next to a few (which are greyed out and not available without Pro). If not you are done.

How do we get Apple to respond to the CD burning problem?

How do we get Apple's answer to the problem so many of us are having burning CDs?

Apple responds to problems with their software though KnowledgeBase articles and/or software updates. Except on very, very rare occasions, Apple tech support people will not respond in the Discussions forums. If you want to communicate with Apple tech support directly, you would have to call their tech support forum (the call will not be free).
Have you seen this KB article?
iTunes for Windows: Additional troubleshooting for burning issues
It may not help, but if you haven't seen that article, it's worth a look.
You might also try as a temporary test disconnecting the Lite-On drive and setting the Samsung as master and then see if you can successfully burn from iTunes.
Regards.

How can I get Apple to approve an app created by a third party?

I was trying to install an app provided by Headwaters Economics (http://headwaterseconomics.org/tools/eps-hdt/download-eps-hdt-application). When I click the install button, however, my OS gives a message saying "'install.app' can’t be opened because it is from an unidentified developer.:" The software in question is an add-on for Microsoft Excel, and it is crucial for acquiring data I use in research. The software is recommended by staff at the Bureau of Land Management. They have been working with me for a while on acquiring data. They suggest, and the online documentation at Headwaters Economics confirms, that this add-on app will fulfill my research needs. How do I get Apple to approve this app for installation.

There is no Apple approval process for this. Headwaters Economics needs to fork over the $99 to get a Developer ID so that people who install their software can be assured it came from them and isn't some malware masquerading as them. Until that happens, you will have to right click (or command click) and choose "Open" to get past the Gatekeeper.

How do I get Apple to fix an incorrect pin issue in maps?

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