How do I get my cd/dvd drive to be detected by Windows?

Hi, I've been trying to repair a family members laptop which is having problems with the dvd/cd - rom drive. I have gone through many a forum looking for a solution to this problem including HP's support and drivers but to no avail. I have used MS Fixit and other suggestions as well. I have even disconnected it physically and put it back in to see if it will detect it then. I have done the F10 and checked System Configuration and it is still trying to boot the CD Drive so I know it's not that it's burned out and needs replacing plus the fact it spins up and the green LED shows that it is receiving power and is connected. I've seen other people in the forums with this problem and the solutions that are given are all ones that I've tried. I'm currently installing the BOIS 3.4 version but it's my last option that I know of to solve it and it's for Vista because the Support and Drivers section for my laptop didn't have Windows 7 operating system to choose from, which they state is because there is no issue with it... Anyways I would appreciate any help. It would be a shame to have to trash a drive because according to the Support and Drivers site the problem doesn't exist.

At this point you have to assume it is either a bad drive or a bad connection for the drive on the motherboard. Among the problems with that series of laptops is bad motherboards and a common symptom is optical drives that will not be detected. But it could also be a dead drive. I assume you have tried to boot from the drive and it will not. The only way to truly diagnose the issue is to try the drive in another known good laptop or with a mini-ide to usb adapter (not too common).

Similar Messages

  • How do I install Tiger without DVD drive?

    How do I install Tiger without DVD drive on a Powerbook?
    My Powerbook had some problems recently, the HDD and the Superdrive where gone. I replaced the HD but can not get Tiger installed here because the DVD drive isn't working. I boot right now from a FW HD. Any Ideas how to install the OS on the internal drive?
    Any ideas would be apreciated.

    See Option 2 in
    <http://docs.info.apple.com/article.html?artnum=304129> or Option 1 in
    <http://docs.info.apple.com/article.html?artnum=303028>
    It has worked for at least one person:
    "Kenichi Watanabe
    Posts: 853
    Registered: 2-Sep-2003
    Re: Using DVD drive in iMac G4 for iMac G3 in Target Disk Mode-->won't read DVD
    Posted: 26-Oct-2006 4:37 PM in response to: AJ Nealey
    Reply Email
    I just tried it between a Power Mac G5 and a PowerBook G3 (Pismo) and it worked. The G5 was Mac in Firewire Target Disk Mode. I started the G5 with the T with no DVD in the drive. I started up the G3, and the G5's hard drive appeared on the G3's desktop. I pushed the eject key (on the G5 keyboard) and the SuperDrive opened. I put in a DVD (the Tiger installation disk) and closed the SuperDrive. The DVD appeared on the G3's desktop. I restarted the G3 with the Option key held down, and the DVD in the G5 appeared as a valid startup choice."

  • I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible..

    I have a DVD Acrobat Pro 9. I upgraded laptops and trying to install but the DVD is not readable. How can I get a new DVD or Download Acrobat Pro 1. The product is registered and I have the serial number. PS: Contacting Adobe on this issue is impossible... direct support stinks.

    Download AA 9 Pro from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. Make a new backup for your archive. You might also take the DVD to your library to see if it is a drive problem. You might also carefully clean the DVD with water and soap (do not use anything that would scratch the surface or you have destroyed it for sure) and see if that solves the problem. This is particularly an issue if you have finger prints or other crud on the DVD. However, it could also be a bad drive as I mentioned. Hopefully the download solves your problem in any case (I would backup the download to CD and/or backup HD).

  • I have iMovie 09. I just erased my external hard drive, but it is still formatted for the mac. However, iMovie will not recognize the hard drive. It shows the only hard drive available is the computers. How do I get the external hard drive to show up?

    I have iMovie 09. I just erased my external hard drive, but it is still formatted for the mac. However, iMovie will not recognize the hard drive. It shows the only hard drive available is the computers. How do I get the external hard drive to show up?

    In Finder's Menu, select Go menu>Go to Folder, and go to "/volumes". (no quotes)
    Volumes is where an alias to your hard drive ("/" at boot) is placed at startup, and where all the "mount points" for auxiliary drives are created for you to access them. This folder is normally hidden from view.
    Drives with an extra 1 on the end have a side-effect of mounting a drive with the same name as the system already think exists. Try trashing the duplicates with a 1 or 2 if there are no real files in them, and reboot.
    If it does contain data...
    http://support.apple.com/kb/TS2474

  • How can i get an internal hard drive cable replacement?

    how can i get an internal hard drive cable replacement?

    I believe iFixit sells them:
    http://www.ifixit.com/
    You can also go to an Apple store, they won't sell you the part, but they will replace it for a fee.

  • How can I get the Application DVD for IMAC Late 2009?

    How can I get the Application DVD for IMAC Late 2009?

    Disk 2 of the original disks that came with the computer?
    Call Apple, give them your computer serial number, and they will ship you disks for a small charge if disks are available. Go to the Apple Store for your country, then to the bottom of the page//Contact Us for the correct telephone number.
    If that isn't what you ant, can you provide more information?

  • How do i reinstall my cd/dvd drive

    How do I reinstall my cd/dvd Drive? I have a HP G62 laptop.

    At this point you have to assume it is either a bad drive or a bad connection for the drive on the motherboard. Among the problems with that series of laptops is bad motherboards and a common symptom is optical drives that will not be detected. But it could also be a dead drive. I assume you have tried to boot from the drive and it will not. The only way to truly diagnose the issue is to try the drive in another known good laptop or with a mini-ide to usb adapter (not too common).

  • CD/DVD drive does not appear in Windows 8

    My CD/DVD drive no longer appears in Windows Explorer in Windows 8.1 on my HP Pavillion Slimline 400-034 Desktop PC. The drive spins upon boot. I've tried the Microsoft Window 8 troubleshooting with no luck. I'd like to try the HP troubleshooting which requires BIOS access upon boot, but pressing F10 during boot does not get me to the BIOS but instead loads Windows normally. Any suggestions to at least help me get to the BIOS?
    This question was solved.
    View Solution.

    Hello @weatherdoc,
    I understand that your HP Pavillion Slimline 400-034 Desktop PC does not detect your Optical Drive and when you tried the HP Support document: CD/DVD Drive Is Not Detected (Windows 8) and when you get to the step that requires you to enter the BIO tapping F10 when the computer first begins to start up will not open the BIOS as it should. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html.
    I would like to thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • How do i format an external hard drive for use on both windows and mac book air?

    how do i format an external hard drive for use on both windows pc and mac book air?

    Use exFAT on the PC.
    (71374)

  • How do I get my bookmarks bar back on my safari browser window?

    how do I get my bookmarks bar back on my safari browser window?

    Greetings,
    In Safari go to View > Show Toolbar.
    Go to View > Customize Toolbar and drag whatever elements you want (like the default set at the bottom) to your tool bar.
    Hope that helps.

  • HT5628 When I install Windows 8 on my MacBook Pro(13-inch,Early2011),the Super DVD Drive doesn't appear in Windows 8 and installing Boot Camp 5 drivers doesn't solve my problem,what can I do?

    When I install Windows 8 on my MacBook Pro(13-inch,Early2011),the Super DVD Drive doesn't appear in Windows 8 and installing Boot Camp 5 drivers doesn't solve my problem,what can I do?

    Go into your system preferences and click the startup disk icon then select your Mac HD. 

  • How do I get a longer list of items in the history window - and not have to click "Show All History"? The default list is too short.

    How do I get a longer list of items in the history window - and not have to click "Show All History"? The default list is too short.

    Well I figured it out… all you do say show commands :-/

  • I accidently closed my window with all my app tabs, now the only window that opens was a 2nd one I had open. How do I get back all my app tabs from the previous window, and why didn't it give me the usual warning you are closing more than one tab?

    I accidently closed the window with all my frequently used app tabs, now the only window that opens was an extra one I had opened. How do I get back all my app tabs from the previous window, and why didn't it give me the usual warning you are closing more than one tab? edit
    Details

    Then the (App) tabs from that window are lost unless you can restore an older copy of the sessionstore.js file (Time Machine?) that has that lost window.
    *http://kb.mozillazine.org/sessionstore.js

  • How do I get iTunes to connect to the itunes store in Windows 8.1?

    How do I get iTunes to connect to the iTunes Store in Windows 8.1?

    Hello, russ222. 
    Thank you for visiting Apple Support Communities.
    Here are a couple troubleshooting articles that I would recommend going through when experiencing issues connecting to the iTunes Store.
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/ts4123
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    iTunes: Advanced iTunes Store troubleshooting
    https://support.apple.com/kb/TS3297
    Cheers,
    Jason H.

  • How do I get firefox 4.0.1 to open in separate windows instead of tabbed browsing? Thanks!

    How do I get firefox 4.0.1 to open in separate windows instead of tabbed browsing? Thanks!

    (If you have the orange Firefox button, tap the Alt key or press F10 to display the classic menu bar.)
    Tools > Options > Tabs
    Uncheck the first checkbox.
    Hopefully that's all you need, but if it doesn't work, let us know.

Maybe you are looking for