How do I obtain the answers to my security questions if I am attempting to download purchase from iBooks for the first time?
How do I obtain the answers to my security questions if I am attempting to download purchase from iBooks for the first time?
Click here for information. If you've forgotten the answers to the security questions and can't get them emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
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Similar Messages
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My itunes files were deleted. I was able to use an old back up file to restore some but new downloaded purchases from iTunes for the past 5 months weren't in the back up. How do I get those back since I've paid for them one before? Can you redownload? If so, how?? Please help as I'm missing over 500 previously paid for and downloaded iTunes song purchases.
This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that? -
I forgot my answers to my security questions so I went to my account to change them, but the email accout that they send all the security info on how to change them no longer exists and I don't know how to change that email with knowing my security question. Can anybody help me?
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(122370) -
I recently got an iPhone 4. Every time I try to download music from my phone I get taken to this site that wants answers to verify that I'm the same person, just using a different device... The problem is that I made my account a year ago and I have no idea what my answers were to the security questions. Someone help! I can't download music!
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
Hello i need some help, tried to ring the support desk but closed.
I have my apple ID and password but have forgotten the answers to my security questions. When i log into my Apple ID i get the same questions again to answer but do not have the answers. How do i reset them ?.1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
How to change the answer to my security question??
I forgot the answer to my security question and cannot use my account to purchase any more.
Any ideas how I could change it???Elnoury1988 wrote:
I forgot the answer to my security question
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
Okay, so I have forgotten the answers to my security questions
I have forgotten the answers to my security questions! Now, I can't make purchases in the App Store. How do I recover my answers, so I can then change them!!
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96191) -
I forgot the answers to my security questions unable to...
Hi,
I forgot the answers to my security questions and exceeded maximum attempts. If I click for assistance only two offered options are phone calls but as I come from Bosnia this is not possible. Is there any other way to reach support (email......)??As far as I am aware there isn't an iTunes store in Bosnia, so presumably you have a different country listed on your iTunes account (?). If you do (you have to be in a country to use its store) then when will be back in that country - when you are you should be able to contact Support in that country to get them reset.
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I forget the answers to my security questions. What do I do plz help
I really need help. I forget the answers to my security questions plz help me I can't purchase anything :( what do I do
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96735) -
I have not used my account in a long time and I no longer remember the answers to my security questions and I dont know what to do. I called the company and they wont help me unless I have a support package
Solution may be found if you search in the "More Like This" section over in the right column.
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TS1368 I forgot the answers of my security questions of iTunes account, what to do?
Hi Team,
I need your urgent support, as I have forgotten the answers of my security questions so I am not able to purchase anything from apple store as it's my first time to purchase !
I tried many times to answer the questions but I couldn't remember the answers and now i am unable to even trying to try more answers ! I am stuck now and urgently I need to purchase applications from Apple store, could you please help?We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
If you've disabled your account then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try that link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
HT5312 How do I obtain the answers to my security questions?
How can I obtain the answeres to my security questions?
You don't, you'll have to get them reset.
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE131
Call them up, and let them know you would like to be transferred to the Account Security Team.
HT5312: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312 -
how can i add a secure email address to my account if i don't know the answers to my security questions?
I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!
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I forgot my password along with the answers to my security questions. So I try sending an E-Mail to myself but the E-Mail I am sending it to isn't even mine, nor the one I have registered. How can I change the E-Mail or something?
Security questions:
https://discussions.apple.com/thread/4533485?tstart=0 -
I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(123381)
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