How do I open a support ticket?

I am experiencing one frustration after another trying to down load and install CS6. Now it seems my "Support Advisor" software wants me to open a support ticket, but I have no idea how. Thanks!

Megsommers you can contact our support team at http://adobe.ly/yxj0t6.
If you are being advised to utilize the Adobe Support Advisor then please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any errors you discover to this discussion.

Similar Messages

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I would like to observe the status of specific Mail.app support ticket at Apple's bug reporter site.
I have the number of the ticket (15335379), but that one is NOT created by myself ---> I just got informed that my own ticket is a duplicate of that existing one.
So, all I want is to have a look at the progress of this existing ticket.
How can I achieve that?

Very sad it is.
So, I'll never know how the progress looks like regarding the issue I filed at Apple's bugreporter.
What a shame.

How to easily open a repair ticket?

Is there an email address or online form where I can open a repair ticket? The automated support is not helping get to where I need. Calling has left me in a irrelavent robotic Q&A. It would be so much easier to just tell Verizon what the problem is and move on to fixing it.
Solved!
Go to Solution.

The email address was the big help. I got a fast callback from a human and we got the ball rolling.

You are not authorized to send signatures: How do I log a support ticket?

We have multiple ipads we use for signing with echosign. Recently when I try to send a signature I get an error "You are not authorized to send signatures. api ActionID=4arz4j4e2569p5c" The last string of letters and numbers changes every time. When logging into the echo sign website it all looks good, the ipad has an access token assigned to. The same error occurs on two different ipads. The support number says to log into the site and click "get help", but when logged into the echosign site I don't see "get help" or anywhere to put in a support ticket. Any help would be appreciated.
Joel

Hi Joel,
You can log a ticket by first logging into EchoSign account and click '?' on top right hand side and select Get Started. If you are not able to do so, just let me know.
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TO ADOBE SUPPORT: Trying to call in to open a support ticket, but can't get through

Hello Adobe Support,
I've called in several times this morning into "1-800-833-6687", then navigated the phone system to "Other Adobe Products" and I keep getting hold music for 15+ minutes. I eventually hang up at that point. How can I get a hold of Support to open an incident for Flash Media Server?
Thanks,
-Costin

Hey Costin,
Just email me directly awhilloc @ adobe about this and we'll get your issue taken.
Asa

How to create a support ticket for FMS?

Good day - how do i create a support request for my new Flash Media Interactive Server? I've tried to contact our Russian Adobe support - but got a reply stating, that FMS is not supported by adobe support.. Btw - how can that be?! But, nevertheless - i do need to open a support ticket, as i have several problems, which interfere with production of FMS..

Based on experience with this matter, I would just like to confirm that what JayCharles says about the support is correct.
You need to purchase support for FMS and other products like Connect etc....
If you have bought FMS through Adobe distributor or partner, they could (and should) help you with this (buying support).
And finally, the good people on this forum can also help as they did help me many times....

Double-charged, 3 support tickets in and still trying to get refund, please help!

Could someone point me towards an Adobe support manager/supervisor with an email address? I believe the support chat employees may be causing more issues than resolution in my case.
My issue: On 12/26/12, attempting to reactivate an existing subscription, I was double-charged and ended up with two active subscriptions (the re-activated one and a new one). I have spent the last 3 weeks attempting to get this corrected to one active subscription and the second charge refunded, and it appears that on 1/03/12 I received an email saying that I was being refunded, but a couple weeks later I still see no funds in my bank account.
What should I do? I feel like I'm on this wild and crazy goose chase to get my $80.46 back. Every time I open a support ticket (I'm on my third one right now) I end up calmed by statements of 'I truly understand your problem' and then no follow up or resolution, the support technicians don't seem to comprehend me, leaving me very confused and frustrated, it's a mess!
The last person (a couple hours ago) said he couldn't help me and that he would escalate the issue - At this point, would I be best off to ask my bank if they can cancel one of the two charges? I'm digging around for a support email, in an attempt to circumvent the live chat technicians and get to someone who will understand me, but I can't find any way to get support from Adobe outside of that horrible live chat system.
I just sent the following complaint through the BBB:
When I re-activated my Creative Cloud subscription on 12/26 I ended up with two charges on my credit card and two active subscriptions. I needed 1 active Creative Cloud subscription, but ended up with 2. Since then, I have opened 3 support tickets to fix this, and the whole ordeal has turned into a nightmare.
- The first ticket was opened the very next morning explaining the problem and requesting the the duplicate charge to be cancelled.
- The second ticket was opened another day later to ask when the refund would come through and to let them know I was concerned that my account showed both subscriptions still active. I was shocked when the agent said that there was no refund pending, and that I had to specifically state to her that 'I would like a refund' in order to receive one. Even after this, I don't believe she ever put in a refund request because that ticket auto-closed itself and I STILL had two active subscriptions showing in my account.
- The third support ticket was opened today, 3 weeks later. This time the support employee said he cannot help, seemed very confused, said the product had been returned, that a refund CANNOT be issued, and that he would have to escalate the issue. The first and third people I talked to did not seem to comprehend me very well, and I almost wonder if the first or second person made a mistake somewhere that lead to all of this confusion.
I am frustrated, don't know what to do, and have ended up paying for two subscriptions this month, one of which was not used, intended, or needed. I received an email on the third saying that funds had been released, and that it may take 5 days to receive them, but I never received any funds back in my account. The support employees I talk to barely seem to comprehend me and don't have any follow through. I don't know where to go from here. I would like to walk away with one active subscription and one refund for the second one that I was mistakenly charged for, promptly cancelled, and never received a refund for.
I'm not certain why this has become such a complicated matter. Please, help! There is currently one open support ticket regarding this case, but I am sending this email (also sending to the BBB) because I do not feel that support employee understood my issue or what I'm going through.
Thank you,
Order History: [removed, shows home address] - shows 2 subscriptions for the Creative Cloud ordered on 12/26. This was supposed to be 1 subscription re-activated. I ended up with the existing subscription re-activated and a NEW subscription activated.
Bank Statement: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DZ1JZbFltQ01pVDQ/view - shows TWO charges on 12/26 instead of one.
First Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdnRic2VTWkZBdG8/view - Explaining the issue and asking for a resolution.
Second Contact Transcript: (not saved)
Third Contact Transcript: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DRHY1c1pIemM3azg/view - Support employee saying I cannot receive a refund, and that he has to escalate the issue.
Email stating a refund has occured: https://docs.google.com/a/artinreality.com/file/d/0BzKnW0Kwq75DdmNybjlHQ2pwM00/view - I found this today, but in reviewing my bank statement no funds were ever credited back to the account for RMA:0065706197.

Hi Artinreality,
Someone will be contacting you shortly to help get things sorted out.
-Dave

HT1766 How i can open my Iphone when it was closed & ask me to connect to Ituns

My Iphone it was closed i forget the password now it ask me connect to ituns
tell me how i can open it

http://support.apple.com/kb/HT1212
You will lose all information not backed up

Retrieve all Support Ticket Numbers from Solution Manager

Hi All,
I am developing a small custom program which is in Solution Manager version 4.0. So for that program i need to fetch all NOT CONFIRMED support tickets in to Z program.
How can i fetch all support ticket numbers ? Any function modules are exist ?
Thanks in Advance.
Regards,
Ranjith

That application comes on different server CRM.
You can't call that RFC in R/3.
You have to developed a code such that call the RFc on CRM(soultion manager server) and retrive all require data to ur server in alv.
Regards
ricky

How to Get Missing Dates for Each Support Ticket In My Query?

Hello -
I'm really baffled as to how to get missing dates for each support ticket in my query. I did a search for this and found several CTE's however they only provide ways to find missing dates in a date table rather than missing dates for another column
in a table. Let me explain a bit further here -
I have a query which has a list of support tickets for the month of January. Each support ticket is supposed to be updated daily by a support rep, however that isn't happening so the business wants to know for each ticket which dates have NOT been
updated. So, for example, I might have support ticket 44BS which was updated on 2014-01-01, 2014-01-05, 2014-01-07. Each time the ticket is updated a new row is inserted into the table. I need a query which will return the missing dates per
each support ticket.
I should also add that I DO NOT have any sort of admin nor write permissions to the database...none at all. My team has tried and they won't give 'em. So proposing a function or storable solution will not work. I'm stuck with doing everything
in a query.
I'll try and provide some sample data as an example -
CREATE TABLE #Tickets
TicketNo VARCHAR(4)
,DateUpdated DATE
INSERT INTO #Tickets VALUES ('44BS', '2014-01-01')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-05')
INSERT INTO #Tickets VALUES ('44BS', '2014-01-07')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-03')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-09')
INSERT INTO #Tickets VALUES ('32VT', '2014-01-11')
So for ticket 44BS, I need to return the missing dates between January 1st and January 5th, again between January 5th and January 7th. A set-based solution would be best.
I'm sure this is easier than i'm making it. However, after playing around for a couple of hours my head hurts and I need sleep. If anyone can help, you'd be a job-saver :)
Thanks!!

CREATE TABLE #Tickets (
TicketNo VARCHAR(4)
,DateUpdated DATETIME
GO
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-01'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-05'
INSERT INTO #Tickets
VALUES (
'44BS'
,'2014-01-07'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-03'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-09'
INSERT INTO #Tickets
VALUES (
'32VT'
,'2014-01-11'
GO
GO
SELECT *
FROM #Tickets
GO
GO
CREATE TABLE #tempDist (
NRow INT
,TicketNo VARCHAR(4)
,MinDate DATETIME
,MaxDate DATETIME
GO
CREATE TABLE #tempUnUserdDate (
TicketNo VARCHAR(4)
,MissDate DATETIME
GO
INSERT INTO #tempDist
SELECT Row_Number() OVER (
ORDER BY TicketNo
) AS NROw
,TicketNo
,Min(DateUpdated) AS MinDate
,MAx(DateUpdated) AS MaxDate
FROM #Tickets
GROUP BY TicketNo
SELECT *
FROM #tempDist
GO
-- Get the number of rows in the looping table
DECLARE @RowCount INT
SET @RowCount = (
SELECT COUNT(TicketNo)
FROM #tempDist
-- Declare an iterator
DECLARE @I INT
-- Initialize the iterator
SET @I = 1
-- Loop through the rows of a table @myTable
WHILE (@I <= @RowCount)
BEGIN
-- Declare variables to hold the data which we get after looping each record
DECLARE @MyDate DATETIME
DECLARE @TicketNo VARCHAR(50)
,@MinDate DATETIME
,@MaxDate DATETIME
-- Get the data from table and set to variables
SELECT @TicketNo = TicketNo
,@MinDate = MinDate
,@MaxDate = MaxDate
FROM #tempDist
WHERE NRow = @I
SET @MyDate = @MinDate
WHILE @MaxDate > @MyDate
BEGIN
IF NOT EXISTS (
SELECT *
FROM #Tickets
WHERE TicketNo = @TicketNo
AND DateUpdated = @MyDate
BEGIN
INSERT INTO #tempUnUserdDate
VALUES (
@TicketNo
,@MyDate
END
SET @MyDate = dateadd(d, 1, @MyDate)
END
SET @I = @I + 1
END
GO
SELECT *
FROM #tempUnUserdDate
GO
GO
DROP TABLE #tickets
GO
DROP TABLE #tempDist
GO
DROP TABLE #tempUnUserdDate
Thanks,
Shridhar J Joshi
<If the post was helpful mark as 'Helpful' and if the post answered your query, mark as 'Answered'>

I have open office. Someone sent me e-mail I can't open. get error message power pc no longer supported. How do I open this doc?

I have open office. Someone sent me e-mail I can't open. get error message power pc no longer supported. How do I open this doc?

Right click your document, hover over "Open with..." and then click "Other".
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-----EDITS-----
Added "If the above link does not work" at the bottom of the post.
<Edited by Host>

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