How to easily open a repair ticket?

Is there an email address or online form where I can open a repair ticket? The automated support is not helping get to where I need. Calling has left me in a irrelavent robotic Q&A. It would be so much easier to just tell Verizon what the problem is and move on to fixing it.
Solved!
Go to Solution.

The email address was the big help. I got a fast callback from a human and we got the ball rolling.

Similar Messages

How do I open a support ticket?

I am experiencing one frustration after another trying to down load and install CS6. Now it seems my "Support Advisor" software wants me to open a support ticket, but I have no idea how. Thanks!

Megsommers you can contact our support team at http://adobe.ly/yxj0t6.
If you are being advised to utilize the Adobe Support Advisor then please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. You are welcome to post any errors you discover to this discussion.

How to open a trouble ticket/OSS note with SAP - Very Urgent

Hi Gurus,
I have the Logon and the password.
1)How to open a trouble ticket/OSS note with SAP.
Thanks
Simmi

Hi,
You could login to service.sap.com/inbox and then create a customer message using message wizard and send this to SAP. You can prioratize the ticket accordingly.
Sriram

"Closed" Repair Tickets

Why does Verizon "close" repair tickets when the work has not been completed?
Friday my underground FiOS cable was cut somewhere between the junction box and my garage. I called Verizon; a tech arrived at 5pm. He said he couldn't determine where the break was (that would require a digging crew) but did run a 500 foot, above-ground jumper cable from the junction box (that's on the other side of my neighbor's house), behind the house next door, behind my house and into my garage (under the garage door) and into my home panel. This jumper cable is just a black wire on top of the ground with nothing to protect it, so the repair work was not done; the tech came out to make sure I'd been provided with service again. Friday night I received a text message telling me the repair ticket was closed. I had no way to comment or respond -- you know, the proverbial Verizon "do not respond" message.
Saturday morning we lost service again -- but all the lights on our garage box were green. I called Verizon tech support again and was told that work was being done on a major junction box in our area, and about 100 customers were without service. I also went through the litany about what happened the day before and asked why I'd gotten a message telling me the ticket was closed. Tech support couldn't answer, except to acknowledge that the repair ticket was, indeed, closed. He said he'd re-open it and said we should see a digging crew and tech first thing Monday morning. Several hours later I received a text message that service had been restored and the repair ticket for our account was closed.
Today is Monday. At 10:30 I called Verizon tech support to complain that no digging crew had arrived as promised. I was informed that there was no open repair ticket! We now have a crew scheduled to arrive tomorrow at 8am.
The repair work was never done; a temporary jury-rig was hooked-up to provide us service until the proper repair could be done; yet Verizon closed the repair ticket -- TWICE.
And, of course, Verizon doesn't provide e-mail or snail mail addresses to allow us to complain. Instead, we're directed here to the "community" where we can commiserate with each other. Not very consumer friendly. As soon as my contract is up, I'm leaving the Verizon community and returning to DISH.

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How do I open a frame in a new window or tab?

I want to be able to open frames into their own tabs or window... So how do you do this, or is Firefox NOT CAPABLE of this... i.e. it's LAME and should be shot? (=:]
How do I open a frame in a new window or tab?
========================
Basically... I right click, and a context menu pops up... and there is no option for what I want to do... basically because the frame is so small, and the frame table for this particular site is set to fixed... so you can't resize them... so it's almost impossible to read. If only I could easily click and open in a new window or tab...
I mean... yeah, I can VIEW SOURCE by hand, manually, and find grope the freaking HTML until I find the desired frame URL... but Uhh... likee that's really inefficient, and a waste of time and frankly gives me a headache...
There's got to be an easy way to do this... either with a setting, which I fail to know about, or by a plugin or extension... or by tweaking the source code... but I'm not a programmer, so I'm handicapped there.

If you right-click and don't see a context menu item that says '''This Frame''', that page isn't made with Frames; I-frames aren't "Frames". Unless you have an extension installed that is messing up your context menus ....
http://support.mozilla.com/en-US/kb/Safe+Mode

Auto-open 'Completed' Service ticket based on tracking text in email...

When sending out e-mails we embed a so called tracking number into the end of the e-mail text saying something like:
DO NOT DELETE ***
Ticket No. [[1234567]]
DO NOT DELETE ***
This is pretty common, I believe, and how this is achieved is documented in a number of places.
However, if a client responds to an old email containing a tracking number then the e-mail is attached to a 'Completed' service ticket, but the agent responsible will not be aware of this as it might not show in their Inbox.
An agent regularly tracks new e-mails so will pick up on this, but then has to re-open the service ticket before the agent responsible (ususally another agent) can see it and respond.
What I would like to achieve is to automatically have ERMS re-open the service ticket that the new e-mail is assigned to. In this way the agent responsible will be notified immediately and there is no manual intervention required, as such.
Has anyone done anything like this before?.
With regards
Gary King
Edited by: Gary King on Nov 17, 2009 5:03 PM

Hi Gary,
We have done something very similar to this. Here is how we achieved it:
1. Create your own class using the standard Action Handling classes as a guide (you can find these in SPRO: Customer Relationship Management > E-Mail Response Management System > Service Manager > Define Service). You need to use Interface IF_CRM_ERMS_SERVICE.
You can retreive the Service Ticket number from the Fact Base as follows:
service_manager->factbase->get_by_xpath( '/parts/context/stkt/number/text()' )
You then just need to get the guid and run the following two function modules to update the status of the Service Ticket and save:
CRM_STATUS_CHANGE_EXTERN_OW
CRM_STATUS_SAVE_OW
2. In SPRO: Customer Relationship Management > E-Mail Response Management System > Service Manager > Define Services create your own custom Service with Service Type Action Handling and reference the Class you created.
3. in SPRO: Customer Relationship Management > E-Mail Response Management System > Service Manager > Define Repository under Context ERMS add a new Action and enter the Action Service ID created previously.
4. Amend your default ERMS rule policy in the Rule Modeller, and add a new rule with the new Action based on any conditions you want to use.
5. Before testing first run program CRM_ERMS_REGEN_RULES to regenerate your rule policy (you need to do this if the repository is changed)
Hope this helps,
Sam

I have received emails with attachments such as .wmv .avi etc How do I open them on my new iMac ?

How do I open attachments such as .

These are the downloads and the settings you need in order to view/hear/play pretty much everything that the net can throw at you: The setup described below has proved repeatedly successful on both PPC and Intel macs running Tiger, Leopard and Snow Leopard, but has not been tested on Lion, but nothing in life carries a guarantee!
First read this: Adding additional media format support to Quicktime:
http://support.apple.com/kb/HT3526
Download and install (or re-install even if you already had them) the latest versions, suitable for your flavor of Mac and operating system, of:
RealPlayer SP for Mac from:
http://www.real.com/realplayer/mac
Flip4Mac WMV Player from http://www.telestream.net/flip4mac-wmv/overview.htm (Windows Media Player for the Mac is no longer supported, even by Microsoft)
Perian from http://perian.org/
You should read this support page http://perian.org/#support in case you need to delete older codecs. In Macintosh HD/Library/Quicktime/ delete any files relating to DivX (Perian already has them), particularly any DivX extension to Safari. However it should be noted that Perian is not an internet plugin and will not play DivX files imbedded on a website. For that you will need the DivX Player browser plugin available from http://www.divx.com/en/software/mac
The latest version of Adobe FlashPlayer can be obtained from here:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFl ash
You can check here what version of Flash player you actually have installed: http://kb2.adobe.com/cps/155/tn_15507.html
You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS. Note that version 10,1,102,64 is the last version available to PPC Mac users*. The latest version, 10.2.152.25, 10.3.x beta, or later, is for Intel Macs only, as Adobe no longer support the PPC platform. Version 11.0.1.152 is for Lion.
* Unhelpfully, if you want the last version for PPC Macs, you need to go here: http://kb2.adobe.com/cps/142/tn_14266.html and scroll down to 'Archived Versions/Older Archives'. The first one on the list, Flash Player 10.1.102.64 is the one you download. More information here: http://kb2.adobe.com/cps/838/cpsid_83808.html
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb2.adobe.com/cps/909/cpsid_90906.html
and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.
You should also consider the Shockwave Player, which displays Web content that has been created by Adobe Director, much used for multimedia: http://www.apple.com/downloads/macosx/internet_utilities/adobeshockwaveplayer.ht ml
Note that if are running an Intel Mac you need version 11 of Shockwave Player as previous versions only run natively on PPC Macs:
http://kb2.adobe.com/cps/822/82216d24.html
Now go to Safari Preferences/Security, and tick the boxes under Web Content (all 4 of them) to enable Java.
Lastly open Audio Midi Setup (which you will find in the Utilities Folder of your Applications Folder) and click on Audio Devices. Make sure that both Audio Input and Audio Output, under Format, are set to 44100 Hz, and that you have selected 'Built in Audio'.
Important: Now repair permissions and restart.
You should also consider having the free VLC Player from http://www.videolan.org/ in your armory, as this plays almost anything that DVD Player might not.
There is an additional 'fix' you could try if you are having problems with Flash and Quicktime, depending on which type of Mac you have:
On Intel Macs using OS X prior to Lion,, make sure that you are not running Safari in Rosetta. You can check this, and change it, in the Get Info window.
On PPC Macs, go to the Hard Disk/Library/Internet Plug-Ins folder, and drag the file 'QuickTime Plugin.webplugin' to the desktop. Quit and restart Safari. If things have improved you can trash that file. If they haven't put it back, as the lack of this plug-in can cause QT content in some widgets to cease functioning.
With SilverLight, Microsoft attempted to create their own version of what a replacement for Flash could be - but not to universal acclaim. You can read more about it here:
http://silverlight.net/
So, if you go to any sites that have been designed for this new Silverlight stuff, you can download the plug-in from here (but make certain that you are downloading SilverLight v.1.0 for OS X (10.4.8 upwards) if you are using a PPC Mac, but even this will not work with Safari 4. Version 2 only works with Intel Macs and does work with Safari 4/5. The solution is to download and install the latest version of Flip4Mac, which now includes a Silverlight component:
http://dynamic.telestream.net/downloads/download-flip4macwmv.htm
But the latest news is that Microsoft will probably abandon Silverlight in favour of HTML5:
http://www.appleinsider.com/articles/10/10/29/apples_ios_pushes_microsoft_to_dia l_down_silverlight_for_html5.html and
http://www.bbc.co.uk/news/technology-11673384
Recommendation: Close all applications before installing any of the above, repair permissions, reboot, and repair permissions again.

HT2433 My laptop opened with a grey flashing file folder with a question mark inside it . How to to open my laptop! I have tried fir e clising several times and restArting nope nada!

My laptop opened with a grey flashing file folder with a question mark inside it . How do I open my laptop! I have tried force closing several times and restArting nope ! nada! Suggestions?

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
With 10.4, 10.5 or 10.6 put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, 10.8 Mountain Lion or 10.9 Mavericks, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7, 10.8 or 10.9 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

21 repair tickets unsolved in a year for upload speed

This is what the tech told me from the logs. Traceroute timeout at Verizon's end. This is after sending someone out last week who replaced my ONT which fixed nothing. Many hours on the phone going through automated and human (if you can call them that) trying to get to a tech. Finally got a tech yesterday. Knew what he was talking about as I'm a tech for a different industry. He put in a ticket (which is still open) and said I should give it an extra day, realistically. No surprise to me, the xtra day is gone and nothing has been done. For an entire year with 21 (make that 22 now) repair tickets without so much as an email or phone call to let me know of any progress. Gotta love Verizon.

Hi Kruger,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How do you open the site definition in Sharepoint Designer?

Hi,
I am looking to open this to try to edit it. Where is it and how do you open it?
Thanks

Hi,
According to your post, my understanding is that you wanted to edit the site definition in SharePoint Designer.
A site definition is a collection of files stored on the server used for all new sites and templates created in SharePoint.
They provide preconfigured lists, Web Parts, navigation bars, features, and so on for each site.
The role of the site definition becomes especially important the next time you perform server-wide maintenance, for example upgrading the server, applying a solution upgrade, or a branding exercise.
Not only is the site definition updated, but all the pages associated with it are updated, which keeps them consistent and easily manageable.
Microsoft SharePoint Designer 2010 is a Web and application design program used to design, build, and customize Web sites running on SharePoint Foundation 2010 and Microsoft SharePoint Server 2010. With SharePoint Designer 2010, you can create data-rich
Web pages, build powerful workflow-enabled solutions, and design the look and feel of your site.
The following articles about the SharePoint Designer and use the Designer to edit the master page, I think they are the good beginning for you.
Get Started with SharePoint Designer 2010
Managing SharePoint Designer 2010
Customize a master page to brand your site
How to create and change the master page via SharePoint Designer
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support

How do I open up a specific port in the Application Level Firewall?

Currently, my system blocks port 2336 and I want to open this up. To be precise: port 2336 is listening on the local system, both on 127.0.0.1 and its 192.168.x.x address, but no client on the LAN can connect to port 2336.
IPFW and PF are not running. When I turn ALF off in System Preferences, I can connect to port 2336 from a LAN client. So ALF is blocking port 2336. How can I open this up?

Linc, thatnks for the reply. I dived into this a bit more and studied the setup of the ALF. I find it confusing, on the one hand it is mentioned in the packet filter firewall setup in /etc/pf.anchors/com.apple:
# Application Firewall anchor point.
anchor "250.ApplicationFirewall/*"
OTOH, such an entry is nowhere to be found on my system and the ALF command socketfilterfw somehow seems to suggest it is a socket filter and not a packet filter and that it is indeed working at a different level, namely the level that decides which executable is allowed to listen on which socket (port).
I am trying to find out what program is being started when I connect to port 2336 (service appleugcontrol according to /etc/services) so I can enable it with socketfilterfw. But I can't find out which program I have to enable.
I can turn off my ALF altogether, but I am used to running a firewall on my system, even if it is behind a NAT and ports are not as easily reached from the outside. I want my internal network to have some security too. In the 10.6 days, that was ipfw. Now it is PF which is off by default. I tried IceFloor to manage the PF firewall (so I can turn the ALF off) but the result was negative. Whatever I put in the settings, it blocked about everything.
The reason I want to open this port is that without it server-side file tracking for mobile home sync does not work and mobile home syncing by clients becomes very slow. Server-side file tracking for mobile home syncing requires that the FileSyncAgent on the client is able to create a SSH connection to port 2336 on the server. But as it stands now, ALF is blocking that.

How can I open a Form located in UNIX

Hi all,
I have a problem!
The system in my company is a 3-tier architecture:
Database-tier: SUN SOLARIS
Middle-tier (Oracle Application 11i): SUN SOLOARIS
Clien-tier: Windows 2000/98
I want to customize the Oracle application's forms. How
can I open the forms source located in the UNIX (middle tier)
with forms 6i in Windows 2000?
If I FTP the source forms from UNIX to my working environment
(windows 2000), the attached library will be lost. How can
I easily do the development in such situation?
Thank you very much!!!!!!

Just remember,
the binaries will not be compatible. You can open an .fmb file and modify it on windows machine (assuming you are going to use the same version of developer), after the modifications are don on the windows end, you need to move (copy, ftp, your choice) back to Solaris, and recompile the same form on Solaris to generate a binary (.fmx) for that particular platform. If you made modifications on libraries and/or menus of the same application on windows end, you need to do the same thing - recompile it on the unix end to have the related plx and mmx files.

How do you open a book on your library shelf?

Adobe digital editions is unnecessarily difficult to use. It doesn't have to look like a library it just has to work. I cannot seem to open a book or change the list on the shelf. I want to change the order of the list and cannot do that. Listen guys just make it easier. Highlight your choice, select it and voila open it...and start reading. ? I downloaded a book and can't open it ---then all the way on the right side of the page it says missing. How is it missing? It is on my list.
someone please Help.
Thank you
Maraarto1

I tried that but only had 3 choices.....open, delete and sometig else I can't see right now. anyway...programmers should lie writers consider wh0 they are writing for. Some of us, (and who are people who read most?Oldsters, invalids, those who are not physically active) are stay at home and older and not so computer savvy. If your program is too convoluted for lots of people , your product will not get used and your company will not make any money. Your product will fall by the waside infavor of more easily used programs.
I will work it out because I am not the type to give up. But I will not enjoy it. Thanks for your help.
   Marlene MayfieldSee My artwork at:   http://www.sebastianriverartclub.org/memberpages/mayfield/content/index.htmlor www.artid.com
Date: Fri, 10 Aug 2012 07:32:40 -0600
From: [email protected]
To: [email protected]
Subject: how do you open a book on your library shelf?
    Re: how do you open a book on your library shelf?
    created by Frustrated in AZ in Adobe Digital Editions - View the full discussion
Don't panic! Things aren't that bad.... We all expect programs to work in a certain way, based on what we thinkthey should do and how they should do it. BUT - we're users, notprogrammers, so what THEY think is what WE have to work with. So, how harda program is to use has a lot to do with the differences in viewpoint arebetween the programmers and you. You can ease the pain by reading the HELPsection in ADE (F1 key from Library view), which has explanations of how itworks. You can change the display order in Library mode easily. The upper rightcorner of the screen has a box that shows you how the library items arebeing displayed now. Put your cursor on the small arrow next to it. Clickon that arrow, and a drop-down box will show you what your options are -all seven of them. If an ebook is 'missing', it could be that the download process did notfinish correctly. That could happen for a number of reasons beyond thecontrol of ADE, including disconnection before the ebook was finalized, a'hiccup' during the download, an issue with the ebook's data and other notso common problems. Try deleting the title from your Library anddownloading the ebook again. That's all I can suggest, because I haven'tfound a way to 'fix' that situation without doing another download. ============
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4612165#4612165
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4612165#4612165. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Adobe Digital Editions by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

HT2614 Help! How do I open a winmail.dat attachment with my Mac OS 10.6.8 & Mail 4.6 (1085) Thank you.

Help! How do I open a winmail.dat attachment with my Mac OS 10.6.8 & Mail 4.6 (1085) Thank you.

Winmail. dat file is attachments sent by Microsoft mail applications (Outlook, Outlook Express or Exchange) on a proprietary format called TNEF. Being a non-standard attachment format, users from other e-mail clients (like Thunderbird or Lotus Notes) or platforms (like Android, Apple, iPad or iPhone) cannot natively read them. But you can open it easily with a winmail viewer. Go to download one and good luck!

Please tell me how to easily scan a document to email on my Canon mg5420 all-in-one printer

Please tell me how to easily scan a document to email on my Canon mg5420 all-in-one printer; the directions are hard to understand.

Hi figgienewton,
To scan an item to be attached to an email, please follow these steps:
1. Open the IJ SCAN UTILITY program.
2. In the Canon IJ Scan Utility window that opens, click SETTINGS.... in the bottom right of the window. The Settings dialog box appears.
3. Click the DOCUMENT SCAN or PHOTO SCAN option on the left pane of the window, depending on what you would like to scan.
4. In the right pane of the window, locate the APPLICATION SETTINGS section, then click on the radio button next to the ATTACH TO EMAIL option.
5. In the drop-down arrow next to the ATTACH TO EMAIL field, select your email application. If your email program is not listed, please click the ADD... button to navigate to the location of your email program, then click OK to have that email
program added to the drop-down field.
6. Once your email program has been specified in the APPLICATION SETTINGS section, click the OK button at the bottom of the window to save the changes. The IJ Scan Utility main screen appears.
7. Click the DOCUMENT or PHOTO button, depending on what you are trying to scan and attach to email. Scanning starts. When the items are finished scanning, your email program will be launched and the scanned item(s) will be attached.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

How to easily open a repair ticket?

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