How do I receive a refund for unauthorized charges?

Question

First, I would like to hear ONLY from people who have successfully gotten Verizon to refund unauthorized charges.  (If your goal is to explain why cramming those fees into customer bills is OK, please answer someone else's post.)
Has anyone successfully gotten Verizon to take off unauthorized charges?  I am having no luck. The first Customer Service rep said they'd only refund one month. The 2nd said they'd refund 3 months but "took the offer off the table" when we demanded to talk with a supervisor. Then she hung up. When we called back the next person REFUSED to put on a manager even when we asked repeatedly. Then he said we'd have to fill out an online request to get a refund. We did and it immediately announced that we were ineligible.
We're clearly getting the run-around.
Our next step is to file a complaint with the public utility commission in PA , but we'd really like for Verizon to just fix the problem by refunding the unauthorized charges.
Any ideas?

Answer 1

dsiviy wrote:
Verizon might actually believe that they're providing a service, but clearly they are facilitating--if not participating--in consumer fraud.
 That's a tough one to prove.  You expect too much from any company with millions of people they in the end have to watch over.  You could have cought this yourself.  I read my bills throughly and I also have a block as soon as I start service with ANY carrier.
I am aware that you don't agree with me on this, but a lot of scammed consumers do.  Whether Verizon agrees or not, customers who've been ripped off this way almost ALWAYS blame Verizon.
 A lot of consumers allowed themselves to get scammed, and you expect someone to hold your hand.  I bet someone did infact authorize it, but are lying about it.  Sometimes spending the time to read makes the difference in the world.
Verizon is facing a PR nightmare on this. The sooner they quit blaming their customers and start making an effort to stop the fraud, the more customers they're likely to keep.
 This has been going on since 1990's with ALL carriers... There's very little PR nightmare as the courts so far has agreed with the carriers, and often times the person complaining about the charges are often the ones trying to commit fraud, or didn't bother reading the terms on what they signed up for.
You can say what you will about what I have posted, and I could careless if you agree with me or not.  We live in a day and age where we move so quickly and we need to slow down and start to actually read, and think of the choices we make.  Instead of putting powers in others hands and expecting them to get it right 100% of the time we need to start doing it ourselves and spend the extra time.