How do I reset my iTunes when I have answered security questions wrong too many times. It says I am locked and I need to reset but not how to do it.

I am not sure what my kids have done but after several attempts it says I am putting in the wrong answers to my security questions and now has locked it.  It says I need to reset but no clue how to.....can anyone help

Hello Racheljez,
I would be concerned too if I was not able to access my Apple ID.  I found some resources that I think will help.
First, I recommend reviewing the following article for steps in resetting and updating your password to gain access to your account:
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/TS2446
If you are not able to gain access to your account after following the steps in that article, I recommend using the following link for additional assistance in accessing your Apple ID:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • I've entered my answer to my security questions wrong to many times.... How long till I can get on again to buy an app

    Need help.  Problem was it asked me a question I didn't even have selected to ask me.  So stupid....

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • Simple pass code wrong too many times,now says "iphone is disabled, coonect to itunes." how do i fix this so i can use my iphone?

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    Follow the steps in this article.  http://support.apple.com/kb/HT1212.  If you have done a backup recently, then you can restore from backup.  However, your passcode could be stored in your backup and may default back to trying to enter your passcode.  If this is the case, you will want to restore your device as new. 

  • So I am trying to hook up a wifi antenna and router to pull a signal in for better hookup and when I turned on asus I must have answered a question wrong on setup so how can I change stuff so I can get iPad and router to work.

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    Have you tried erasing your network settings under settings/general/reset?

  • HT1212 ipad is locked as my daughter locked putting in the password wrong too many times. When I try and do a restore it seems to be doing it until the end and it say it can't do anything as it's locked, go to itunes to unlock.. It's driving me mental

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    Force iPad into Recovery Mode. Follow step 1 to 6 very closely.
    http://support.apple.com/kb/HT1808
    Note: You may have to repeat the above a few times.

  • HT1911 The problem is that when I check "email authentication" to retrieve my password, they DON'T send me an e-mail. Also, when I check "Answer Security Questions" and I enter my birthdate (Which is the same in all my e-mail ids), they tell me invalid bi

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  • How do I reset my Ipod if the passcode that was put on it was entered wrong too many times and it disables the ipod?

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  • HT1212 My Ipad has been permanently lock because incorrect password has been enter too many times. Normally, it will ask to wait for 60 minutes but this is not available, the only option, it says to connect to Itunes.  I cannot connect to ITunes either.

    What can I do to unlock the IPAD if I cannot access the device by using computer? When I connect to computer, it says I have to unlock the IPad to connect to itunes.
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    Thanks,
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    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • Asking for iCloud account name and password to play iTunes radio when I have done it in the past many times without this question.  Will not accept my apple id and password.  Will not save my changed password.  Where do I start?

    I have a MAC with OS X Yosemite, version 10.10.2, 8GB, 2.7 GHz, intel core i5.  Until 2 days ago, I could click on iTunes radio, pick my station and listen.  Then 2 days ago, I do this and system asks for my iCloud account id and password.  Does not recognize apple id or password.  I change the password, does not save it.   Screen that lists 2 step verification asks for added security questions, I do those and still will not allow me access.  What do I do and where do I start?  I thought I should download the update to OS X.  I did that, still no change.  Please help direct me to where I need to go to fix this problem.
    Yogiowl

    Restoring an iPad from an iTunes-generated backup should not require an Apple ID password.
    Did you encrypt the iPad backup? If so, then trying to restore will require entering the encryption password.

  • TS2446 I answered security questions wrong which caused or to be disabled, how do I fix that?

    I made my apple ID on my computer a long time ago but I just got a new iPhone 5 and I went to by a song and it told me to answer some security questions. I do not remember making these questions but I put in the answers and I said they were wrong. I tried many times and eventually it disabled my apple ID. How do I fix it?

    You should contact AppleCare if you don't remember the answers. Depending on a few factors, they might be able to reset those security questions so you can choose new ones and continue using your Apple ID like you were used to.
    That's really the only solution if you're sure you don't remember any of the answers.
    Good luck

  • When I try to restore from backup, it says my phone is locked and I need a passcode, but it isn't locked

    When I try to restore my contacts on my iphone 3G from my MacBook Pro, it says that my phone is locked and that I need a passcode, however, it doesn't give me the option to enter a passcode. I checked to see if it was locked and it is not. For some reason, the sync process thinks it is. Any ideas?
    Thank you

    You're right about the computer. Our computer guy couldn't get my computer to work right so he used a coworkers. However, when it says I need to enter a passcode, it doesn't give me a popup or anything to do so...?

  • HT1911 what to do when you have forgotten security questions

    i have forgotten my security questions what do i do now

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • TS2771 my 4th gen ipod touch will only take charge when its dead which means it will not connect to itunes. recently it got disabled due to the password getting put in wrong to many times. now i cant restore it and i dont know how to fix it. please help!

    Hellppppp!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    Try another cable and anothen computer if necessary. Also
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar

  • HT1212 My iphone5 has been disabled for 22 million minutes as the password was entered wrong too many times. I have forgotten my password and when i go onto itunes it says i need the password even to restore the phone. even when i use the hold button

    how do i disable the phone if its not letting me restore it any way without the passcode and i dont remeber it

    Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • How to find out users who have answered security questions

    Is there any report where we can find out users who have answered security questions.
    Please reply back to this.

    This might help you:
    Define a task template, reference the UserQuestionReport task definition:
      <TaskDefinitionRef>
        <ObjectRef type='TaskDefinition' id='#ID#TaskDefinition:UserQuestionReport' name='User Question Report' displayName='UI_REPTS_XML_USER_QUESTION_TITLE'/>
      </TaskDefinitionRef>Define desired variables
          <Attribute name='attrListField'>
            <List>
              <String>accountId</String>
              <String>policy</String>
              <String>loginInterface</String>
              <String>questions</String>
            </List>
          </Attribute>
          <Attribute name='attrMapField'>
            <Map>
              <MapEntry key='accountId' value='UI_REPTS_XML_REPORT_ATTR_ACCOUNTID'/>
              <MapEntry key='loginInterface' value='UI_ATTR_LOGIN_INTERFACE'/>
              <MapEntry key='policy' value='UI_SERVICEMODIFY_JSP_ACCOUNTPOLICY'/>
              <MapEntry key='questions' value='UI_ATTR_MIN_QUESTION_UNANSWERED'/>
            </Map>
          </Attribute>and the rest of the task template for a report definition.
    Hth
    Edited by: nickoarg on Feb 5, 2009 1:57 PM

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