How do i start legal action against verizon for screwing with my bill for about 8 weeks now?

on november 7 i ordered a new iphone and was charged 349 for it to my bill
NOVEMBER 12: NOTIFIED THAT FEDEX WOULD NOT DELIVER BECAUSE THE IPHONE WAS NOT IN BOX
NOVEMBER 14: verizon received the empty box and it was signed by D. Watkins
during this time, i was informed that i would be crdited my money back and they would change the contract date back to original date so i could go to a store and get a new phone with new contract price. the date was corrected back to original , but i had to pay for a new phone while still being out the $350 for the undelivered phone. i have been promised by about 5-6 verizon staff that they would either call me back or fix the issue. they ALL CAN SEE THAT I AM DUE THE $350 AND IN FACT IT IS IN THE NOTES THAT I AM DUE THIS. I WENT SO FAR AS TO RECORD THE VERIZON AGENT WHO PROMISED THAT I WOULD BE TAKEN CARE OF AND THE CREDIT WOULD HIT MY ACCOUNT .HIS NAME IS CHRIS AND HIS BADGE # 130096 IS RECORDED IN A PATHETIC CONVERSATION FOR 5 MINUTES OF HIM PROMISING ME THIS WOULD BE FIXED...THAT WAS DECEMBER 8 2014.nothing has happened. i went into a verizon corporate store today to go directly to a manager in ann arbor on washtenaw. she informed me that she did not have the authority to fix anything above $200, so she called an agent JUST LIKE ME!!!!!, and i proceeded to wait online for 40 minutes for a gal to fix my issue and when she got back on, she said she was forwarding the issue to her manager and hse would get back in 45 minutes....THAT WAS 5 HOURS AGO AND NOTHING. i have decided to go to the plymouth, michigan district small claims court because i refuse to pay my bill first and then hope for the credit back....i have spent aobut 12 hours waiting on the phone for last 1-2 months, like an idiot, thinking that someone would really help.. noone is reliable and this has been an unbelievable instance of horrible service..I HAVE EVERYTHING DOCUMENTED...i hope to truly bring this to light also with the press..i am livid wih how verizon has yanked me around for this issue..THE NOTES IN VERIZONS RECORDS SHOW I AM DUE A CREDIT..ITS REALLY UNBELEAVABLE

Sounds like the warehouse has not scanned that the "empty" box has been returned. Verizon is not going to issue a credit until it is verified that the shipped package has been scanned and received by them. It does sound annoying but just think about it from their perspective. Plus sending out an empty box is abnormal and would take some looking into don't you think? Even though the process is long and drawn out and even annoying on your end it makes sense that they wouldn't just apply the credit without proper investigation.

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