Anyone want to participate in a class action against Verizon Wireless?

I upgraded two of our phones to iPhone 6s, and purchased three iPhones for our children.  I talked to Verizon representatives on the phone and also using online chat.   I was told over and over that the monthly line access fees for the five lines would be $75.  After spending thousands of dollars on phones, I am being charged $125 per month.  I was told that I agreed when I checked the box online during purchase of the phones what the charges would be, and that I should not have relied on what I was told by Verizon representatives prior to purchase.   Despite having transcripts of online chats indicating the monthly fee would be $75, Verizon refused to honor that information.  I was told that multiple Verizon Representatives may have provided incorrect information, but certainly didn't mislead me intentionally.  Maybe if it had been only one representative, I could believe it.  But when more than one person tells me $75 per month, and then I get charged $125 per month because I didn't read the contract carefully enough, I think it may be intentional.  Anyone else have a similar experience?

Where is the class action lawsuit? You aggred and signed it without fully reading the contract/terms and conditions.  That is on you.
On a side note.  I do believe that you agreed to not go into a courtroom on your customer aggreement.  Read this excert of the contract:
"(3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR."
SEE FULL AGGREEMENT HERE: Customer Agreement | Verizon Wireless

Similar Messages

  • How do i start legal action against verizon for screwing with my bill for about 8 weeks now?

    on november 7 i ordered a new iphone and was charged 349 for it to my bill
    NOVEMBER 12: NOTIFIED THAT FEDEX WOULD NOT DELIVER BECAUSE THE IPHONE WAS NOT IN BOX
    NOVEMBER 14: verizon received the empty box and it was signed by D. Watkins
    during this time, i was informed that i would be crdited my money back and they would change the contract date back to original date so i could go to a store and get a new phone with new contract price.  the date was corrected back to original , but i had to pay for a new phone while still being out the $350 for the undelivered phone.  i have been promised by about 5-6 verizon staff that they would either call me back or fix the issue.  they ALL CAN SEE THAT I AM DUE THE $350 AND IN FACT IT IS IN THE NOTES THAT I AM DUE THIS.  I WENT SO FAR AS TO RECORD THE VERIZON AGENT WHO PROMISED THAT I WOULD BE TAKEN CARE OF AND THE CREDIT WOULD HIT MY ACCOUNT .HIS NAME IS CHRIS AND HIS BADGE # 130096 IS RECORDED IN A PATHETIC CONVERSATION FOR 5 MINUTES OF HIM PROMISING ME THIS WOULD BE FIXED...THAT WAS DECEMBER 8 2014.nothing has happened.  i went into a verizon corporate store today to go directly to a manager in ann arbor on washtenaw.  she informed me that she did not have the authority to fix anything above $200, so she called an agent JUST LIKE ME!!!!!, and i proceeded to wait online for 40 minutes for a gal to fix my issue and when she got back on, she said she was forwarding the issue to her manager and hse would get back in 45 minutes....THAT WAS 5 HOURS AGO AND NOTHING.  i have decided to go to the plymouth, michigan district small claims court because i refuse to pay my bill first and then hope for the credit back....i have spent aobut 12 hours waiting on the phone for last 1-2 months, like an idiot, thinking that someone would really help.. noone is reliable and this has been an unbelievable instance of horrible service..I HAVE EVERYTHING DOCUMENTED...i hope to truly bring this to light also with the press..i am livid wih how verizon has yanked me around for this issue..THE NOTES IN VERIZONS RECORDS SHOW I AM DUE A CREDIT..ITS REALLY UNBELEAVABLE

    Sounds like the warehouse has not scanned that the "empty" box has been returned. Verizon is not going to issue a credit until it is verified that the shipped package has been scanned and received by them. It does sound annoying but just think about it from their perspective. Plus sending out an empty box is abnormal and would take some looking into don't you think? Even though the process is long and drawn out and even annoying on your end it makes sense that they wouldn't just apply the credit without proper investigation.

  • Can no longer recommend Fascinate due to non-support of issues -  class action time?

    I loved my Fascinate when I got it, but the failure of Verizon to promptly resolve KNOWN software issues with known-to-Verizon solutions constitutes something dangerously close to fraud.  Like others, I was promised a prompt upgrade to Froyo by a Verizon rep when I bought the phone.  Like others. my GPS performance is terrible, with frequent delays of 10 minutes to infinity to achieve a location lock.  Like others, I let my 30 day return expire because I was promised a software fix was coming out Real Soon Now, so now I am screwed.
    The issue is NOT the delayed Froyo update,the issue is that the phone does not function as promised by Verizon when sold.  Knowing sale of a defective product that does not meet its advertised features is fraudulent under the commercial code in any state of the union.
    Therefore I am doing some of the few things I can do under the circumstances:
    First of all, new buyers are warned that the phone DOES NOT WORK as advertised in many cases due to software issues with GPS, email push, and other features.  If you buy it, don't expect it to work.  If you are promised otherwise by a Verizon store or rep, be warned that the promises are empty.  Be warned that the Verizon implementation of Bing en lieu of Google search and other disruptions of the base Google services makes the phone almost unusable compared to a true Android environment such as that on certain other Android phones and providers.  Bing is terrible. VZNavigator is a rip off (and terrible).  If you are a lawyer interested in a class action against Verizon related to thi sphone be aware that you should have plenty of interested parties.  Personally I would like my service fees waved for the period from September when I bought the phone through whenever-they-actually-make-it-work with debugged software.  It is clear that engineering KNOWS how to make the GPS work even without a full Froyo update - they just haven't released a patch.
    I wish I could love this phone - but I can't recommend it any more to any one for any reason until Samsung/Verizon fix the software and de-Bing and de-bloat an otherwise excellent piece of hardware.  This is EXACTLY what Apple got right, and that Verizon has wrong.  A pox on them and their bloatware and BIng and broken search functions.  It's like a bad dream.  Swapping the hardware out for another Fasicinate won't fix it.  I'm stuck.

    Do I actually expect to see a suit?  No, not really.  But, message reads on the first page of the Fascinate forum suggest that as of now at least 4000 potential Fascinate owners may have received enough reasons to consider either a different phone or a different carrier.  Verizon execs might have a look over the fence at IPhone land, where there is a mob wielding torches and pitch forks that loves their iPhones (but hates ATT for the poor service experience).  Provide even average service and you build brand loyalty that overcomes almost any foul up.  Give your customers good reasons to hate you, and they surely will.
    Today I drove a 30 mile round trip with a fresh A-GPS almanac and never got GPS located closer than 1100 yards.  If it ever DOES synch, it will be good to 10 ft.  and stay locked until I go indoors.  If.  The Bluetooth refused to connect (again).  Works great WHEN it actually occasionally works though.  The hardware can do it.  The software is a bad joke.  Is is Samsung's fault?  Maybe.  Could Verizon provide a timely fix by internal or Samsung resources? Definitely. Samsung has fixed these issues for other markets long ago.   The shame is that it takes what could be a great experience and sours it all.  It's not about Froyo, it's about having basic features that work.  While some of thse phones work perfectly, some combination of hardware and software issues means that too many customers did not receive what the paid for, and they have good reason to be angry with Verizon for the poor experience and callous treatment.

  • Class Action Suit ... 4G LTE

    Does anyone know if there is a Class Action Suit against Verizon for the lack of advertised and promised 4G LTE service?
    I've never, ever seen the 4G light up on my phone anywhere.  I think even if I was in a 4G area (not an extended area) it has the capability to light up (HTC Thunderbolt).
    I never realized the number of people across the nation who are having the same problems with the lack of 4G LTE coverage ... in spite of the fact that going through the process of finding out if you're covered or not it always says "Congratulations!  You're covered." 
    According to my map, if I walk out to the mailbox I should have extended coverage.  I have nothing.  No matter where I go.  Nothing.
    Seems to me that perhaps a bait and switch is going on.   I realize that Verizon has a LOT of caveats about 4G LTE service coverage areas, but the promises, lies, and outright failure to fix this situation has to be stopped.
    I doubt this will remain posted.  If it is removed, I will just find another way.

    I am only one of THOUSANDS of customers upset with Verizon's lack of 4G LTE service, their misleading advertisements, etc.  When I was told "Congratulations! You are in the 4G ..." area, it never stated to check the small print.
    Additionally, withholding the information via direct communication immediately after receiving the cell got me nothing more than months of emails stating, "it's coming in your area soon."
    By the time I found out I live in a "fringe" area, it was too late to do anything about it.
    I'm not a cell tekkie.  I bought the phones in the good faith statement from Verizon stating to me that we were in the coverage area.  Period.
    Why is it that when someone wants to write a wrong (and for the good of all and not for one), the topic gets changed to something like wasting money to pursue an equitable resolution?
    How long will people sit back and keep getting punched in the wallet before someone does something meaningful?
    M.
    Tidbits <[email protected]> wrote:
    =============
    Tidbits Tidbits created the discussion
    "Re: Class Action Suit ... 4G LTE"
    To view the discussion, visit: https://community.verizonwireless.com/message/779004#779004

  • Class action suit?

    Why is there no class action against adobe for damage to computers using flash player. Using flash player and running proccessor at 100% must do damage to your system. I dont get it, someone should be held responsable  for destroying the life of your computer?

    I am only one of THOUSANDS of customers upset with Verizon's lack of 4G LTE service, their misleading advertisements, etc.  When I was told "Congratulations! You are in the 4G ..." area, it never stated to check the small print.
    Additionally, withholding the information via direct communication immediately after receiving the cell got me nothing more than months of emails stating, "it's coming in your area soon."
    By the time I found out I live in a "fringe" area, it was too late to do anything about it.
    I'm not a cell tekkie.  I bought the phones in the good faith statement from Verizon stating to me that we were in the coverage area.  Period.
    Why is it that when someone wants to write a wrong (and for the good of all and not for one), the topic gets changed to something like wasting money to pursue an equitable resolution?
    How long will people sit back and keep getting punched in the wallet before someone does something meaningful?
    M.
    Tidbits <[email protected]> wrote:
    =============
    Tidbits Tidbits created the discussion
    "Re: Class Action Suit ... 4G LTE"
    To view the discussion, visit: https://community.verizonwireless.com/message/779004#779004

  • My 4s worked fine until i upgraded to IOS8. Is anyone starting a class action lawsuit against Apple?

    My 4s worked fine until i upgraded to IOS8. Is anyone starting a class action lawsuit against Apple?

    I already had all of the features turned off, had 20% free, all transparency were turned off and a few apps were on refresh and now are all turned off.
    Like I said, my phone worked fine until I installed IOS 8 and now the screen will freeze intermittingly and runs very slowly when searching it. In other words IOS 8 significantly diminished the operation of a perfectly good phone and Apple will not let you roll it back to IOS 7. They F’d up my phone intentionally to sell us all the latest model.

  • CLASS ACTION SUIT..SIGN UP!...*REPOSTING ON POSTERS BEH

    Lots of us are very fed up with the x-fi. I am. It cost me a lot of dosh, and hours and frustrating hours, days, weeks, months of my precious time to discover it wouldn't work.
    QUOTE: "Anyone interested in a Class Action Suite against Creative for the issues with the X-FI and the clicking / popping issue that hasn't been resolved that they blame on motherboard manufactures, please drop me an e-mail. I'm going to start working on getting this noticed. They've ignored my issues with an AMD chipset and I'm tired of them blaming other companies.
    I've sent several e-mails indicating that my issue with the Asus A8R32-MVP Deluxe existed (ATI, non-nVIDIA)but they've not responded other than re-installing drivers. I've also contacted a lawyer about a class action suit.
    I can have days of good activity but as soon as I remove or install something such as the latest ATI drivers (tonight) the constant clicking starts again. So that's PCI bus?
    They've not listened and it's time to take action against this company.
    Please e-mail me at [email protected]
    This will probably be removed so save the e-mail and spread it to those that have the issue. I'll have a site up as well soon.

    I'm tired of waiting too, but your going to sue? get a life. That goes to everyone complaining over and over for drivers etc. I mean make your complaint then get in line. Does anyone here actually think that complaining over and over will make them move faster? I'm sure they want to resolve this issue more then any one of you. They are a large company and reputation is on the line. their own forums must hurt business. Potential customers come here and read and run like heck. They obviously pay little attention to this forum. Or of course it's best for them to say nothing.
    Anyway, try to sue Creative, It'll make some good reading. But you'd be best getting a life. It's a whole lot less work to pull the card out of your box and install something else... or better yet use the onboard which you most likely already have. I paid allot for my card and loved it in XP, not liking it so much in Vista.
    Quick question, who here bought a brand new Vista PC with a creative sound card which has little to no support? no one? Who here installed Vista on a PC that held a creative sound card? pretty much all of us? Well suck it up kiddies! Unless we are all stupid, we knew the card was not supported. We knew there would be limited functionality... right? Sure we hoped that Creative would roll out something faster then they are, I did too. I'm not going to kick them in the nuts because they have not though.
    Get a life, there are better things to do in life. Get some fresh air for gods sake. There will be a fix sooner or later. Creative is not going to pull the plug on these cards. Were they not great in XP? I've never had an issue, I have an nforce motherboard and I use and Nvidia GPU. I've built my own PC and know how to resolve issues. If that means swapping a MOBO or a GPU, then so be it wilma. Whatever it takes right?
    Good day and good whining.

  • Class Action Lawsuit -- Comcast wake up --

    Comcast Wake up!!! --  your billing practice and customer service is horrible--  you are ripping your customers off Please let me know how to facilicate a lawsuite -- Class Action Lawsuite against the biggest injustice -- and fraudulent billing practice! Can someone please help me and tell me where to sign or how to initiate a class action lawsuite? Comcast is the worst company in the world. Its a monopoly and rips off customers. This is my second experienced dealing with Comcast. The lure you in with affodable pricing but when you want to disconnect or downgrade your service -- you are out of luck and get ready to be screwed no matter how reasonable and responsive you are.
    Please let me know where to sign.  I am as MAD!!!
    If you try to disconnect services they pile on you new fines and charges. They never pick up the equipment and charge you for not returning their equipment. Takes them 60 days to respond to a disconnect request and then takes them 30 more day after that to disconnect you. Meanwhile they keep charging you and if you dispute the charges there is noone to speak with and the charges keep mounting. Their customer service are clueless and have no power to make any decision. They keep apploogizing on the phone but they have no idea where to look and what to do.
    They try to exhaust you and they hold the key and they hold the charges.Let me know where PLEASE - we need to put a stop to this!!!! -- this is the WORST customer service and billing practice experience I have ever seen. I am not a complainer -- never sued anyone or disputed bills but this has been a blood boiling infuriating experience. Someone has to pay!
    let me know what to do?Thanks,EK Atlanta

    YOU may not be able to phycally sue comcast...  but the FCC , FTC and Attorney General can on the behalf of you and several others. Those agencies are the neutral parties ... they won't sue unless you take action first, you have to file a complsint, simply follow the prompts and copy & paste your complaints. It's less effort than going back and forth here and will help even better. Definitely complain to Comcast,  why? Because there needs to be documentation that you informed them of dissatisfaction and complained. It's unfortunate but we've let these larger companies get away with it so they are out of normal reach... don't support Comcast, fire them just like you hired them for services. Write a letter to them , whatever you have to do its worth your peace of mind. I'll say this last, if you stay, you pay. If you just talk about it nothing will change and you contribute to their bad practices by not complaining , kinda like the bystander effect, everyone knows it's wrong but no one says anything. I don't care if I don't get but $1 of my money back, it's the principal and sometimes you gotta hit their pockets even if the money is spread 800,000 ways, yes Im saying don't expect a huge payday from a class action lawsuit so make sure it's the principal of the matter. That's what it takes. 5 minutes of your time to complain vs hours on the phone.

  • Google email about Google Buzz Class Action Settlement

    I just got this email and was wondering if anyone else received this update?
    Important Information about Google Buzz Class Action Settlement
    From: "Google Buzz" <[email protected]>
    Date: Nov 2, 2010 9:15 PM
    Subject: Important Information about Google Buzz Class Action Settlement
    To: <@gmail.com>
    Google rarely contacts Gmail users via email, but we are making an exception to let you know that we've reached a settlement in a lawsuit regarding Google Buzz (Google Buzz), a service we launched within Gmail in February of this year.
    Shortly after its launch, we heard from a number of people who were concerned about privacy. In addition, we were sued by a group of Buzz users and recently reached a settlement in this case.
    The settlement acknowledges that we quickly changed the service to address users' concerns. In addition, Google has committed $8.5 million to an independent fund, most of which will support organizations promoting privacy education and policy on the web. We will also do more to educate people about privacy controls specific to Buzz. The more people know about privacy online, the better their online experience will be.
    Just to be clear, this is not a settlement in which people who use Gmail can file to receive compensation. Everyone in the U.S. who uses Gmail is included in the settlement, unless you personally decide to opt out before December 6, 2010. The Court will consider final approval of the agreement on January 31, 2011. This email is a summary of the settlement, and more detailed information and instructions approved by the court, including instructions about how to opt out, object, or comment, are available at Google Buzz User Privacy Litigation Class Action Settlement Website.
    This mandatory announcement was sent to all Gmail users in the United States as part of a legal settlement and was authorized by the United States District Court for the Northern District of California.
    Google Inc. | 1600 Amphitheatre Parkway | Mountain View, CA 94043

    I just talked to a few co-workers and customers on other carriers that have received it also, guess it was a legit update to customer about the situation, glad to hear that they thought that their users might want to be updated.....  Now maybe we can receive information on update in the same fashion.

  • Class Action S

    Anyone interested in a e against Creative for the issues with the X-FI and the clicking / popping issue that hasn't been resolved that they blame on motherboard manufactures, please drop me an e-mail. I'm going to start working on getting this noticed. They've ignored my issues with an AMD chipset and I'm tired of them blaming other companies.
    I've sent several e-mails indicating that my issue with the Asus A8R32-MVP Deluxe existed (ATI, non-nVIDIA)but they've not responded other than re-installing drivers. I've also contacted a lawyer about a class action suit.
    I can have days of good activity but as soon as I remove or install something such as the latest ATI drivers (tonight) the constant clicking starts again. So that's PCI bus?
    They've not listened and it's time to take action against this company.
    Please e-mail me at [email protected]
    This will probably be removed so save the e-mail and spread it to those that have the issue. I'll have a site up as well soon.
    Thanks...Message Edited by Frantix on 03-7-200703:53 AM

    ANd while you're at it, sue them for absolutelly lame driver and software support...

  • CLASS action - a very suitable top

    I'm all for this topic - see below ...
    Lots of us are very fed up with the x-fi. I am. It cost me a lot of dosh, and hours and frustrating hours, days, weeks, months of my precious time to discover it wouldn't work.
    QUOTE: "Anyone interested in a Class Action Suite against Creative for the issues with the X-FI and the clicking / popping issue that hasn't been resolved that they blame on motherboard manufactures, please drop me an e-mail. I'm going to start working on getting this noticed. They've ignored my issues with an AMD chipset and I'm tired of them blaming other companies.
    I've sent several e-mails indicating that my issue with the Asus A8R32-MVP Deluxe existed (ATI, non-nVIDIA)but they've not responded other than re-installing drivers. I've also contacted a lawyer about a class action suit.
    I can have days of good activity but as soon as I remove or install something such as the latest ATI drivers (tonight) the constant clicking starts again. So that's PCI bus?
    They've not listened and it's time to take action against this company.
    Please e-mail me at [email protected]
    This will probably be removed so save the e-mail and spread it to those that have the issue. I'll have a site up as well soon.
    Thanks...
    Message Edited by Frantix on 03-7-200703:53 AM
    This is not a suitable topic for the forum.
    Jason
    Forum Moderator
    Creative Labs

    @mdram4x4
    I am totally disagreeing with you. When you're purchasing a car, dealership is clearly asking telling you that car is sold AS-IS and you even being asked to sign a letter of release form that states that car is being purchased with whatever option currently existing on the car and unless specifically specified no additional accessories or parts are coming with it. BUT and notice it is a capital letter but...it also say NO PROMISES, VERBAL, WRITTEN, OR OTHEWISE BEING MADE TO OFFER IN CONJUNCTION WITH THIS SALE.
    And that it what you are signing.
    In Verizon case, verbal promises of Froyo availability were made by Verizon sales, tech, and sups left and right. It is time to make those companies to be accounted for their actions.
    About 3 weeks or so I spoke with one law firm in San Francisco in regards to that matter and they were willing to open the class action case against Verizon. I was quite busy in the past and hadn't have a chance to speak with them again. I will try to make up some times next week to come see them again and proceed with a case.

  • Accounts that have been suspended. Class action la...

    I believe that Skype's practices may spark a class action lawsuit. Today, my account was suspended for no known reason. No one at Skype could provide me with any reason whatsoever. They said it was their policy not to provide this information. But if I wanted to open a new account, no problem. Really? So what happens to my Skype credit? Oh, sorry sir, too bad. You will lose that.
    From what i have seen here on this forum and other blogs, this seems to be common practice by Skype. Suspend customers accounts for no known reason, then tell them too bad if they lose their credits. (Not to mention the dozens of calls I could not receive today.)
    Any other phone company would have called me to help solve this issue. Skype offers only scripted customer service and other non-solutions. In the meantime, i am out of business without my phone.
    If there are any class-action attorneys out their, please feel free to contact me. I'd be willing to be your first sign up. 

    Did you ever get any response from Skype.  I am experiencing the same problem and agree that a class action suit is needed.  Did you ever find a lawyer?  I would be happy to join.

  • Class Action Lawsuit

    There is an article on CNET news talking about a class action lawsuit that has been filed over the Macbook and MacBookPro display issues. Does anyone know how to tell which displays are at question?
    Here is the articles link:
    http://news.com.com/8301-107843-9720735-7.html?part=rss&subj=news&tag=2547-13-0-5
    MacBook Pro 15"   Mac OS X (10.4.9)  

    The Class Action thus far has not been settled. So while your display in question may be part of the suit, I would not worry about it until it is.

  • NVidia Class Action Suit

    Has anyone else gotten an e-mail talking about sending their Macbook Pro in because of a class action suit against NVidia?

    http://discussions.apple.com/thread.jspa?threadID=2719243

  • Constant Kernel Panics? Black Screen? Video problems? You should know about this Class Action Suit against Apple for selling defective logic boards.

    CLASS ACTION FILED AGAINST APPLE FOR DEFECTIVE MACBOOK LOGIC BOARDS
    I was one of the many unfortunate individuals who ended up paying Apple the $310 repair fee (more than $400 total, diagnostics included) to fix what was a defective logic board causing constant kernel panics. I don't think the suit has come to a conclusion or a settlement has been reached, but after spending the last month or so on this board trying to diagnose my kernel panics, I figured many others with similar problems would be interested in knowing about this.
    If anyone has any more up-to-date information on the suit or on what individuals should do if they believe they fall into the Plaintiff Class, please share!

    CLASS ACTION FILED AGAINST APPLE FOR DEFECTIVE MACBOOK LOGIC BOARDS
    I was one of the many unfortunate individuals who ended up paying Apple the $310 repair fee (more than $400 total, diagnostics included) to fix what was a defective logic board causing constant kernel panics. I don't think the suit has come to a conclusion or a settlement has been reached, but after spending the last month or so on this board trying to diagnose my kernel panics, I figured many others with similar problems would be interested in knowing about this.
    If anyone has any more up-to-date information on the suit or on what individuals should do if they believe they fall into the Plaintiff Class, please share!

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