How do we Define Multilevel Catagorization for Service Ticket

Question

Hi Experts,
Can Any one Help on
How do we define Multi Level Catagorization For Service Tickets in IC WEB Clients for CRM 5.0.
Cheers !!
Dan.

Answer 1

Hi
You can user multi level categorzation using the category modler PCUI application.
you can access transaction code crmc_pcuitools tcode from GUI and type ERMS CAT* and execute then you will get the category modler pcui screen . then you can create the new schema for  your service ticket transaction which can be view in ic webclient 5.0 .
category modler will provide the option of creating the schema where you define the node and subnodes and you can assign the subject profile under the application level and codes can be assigned to each of the label you define for your dropdown values which will be appeared  in the ic webclient service ticket transaction type.
categoru modler schema once defined needs to be activated inorder to see the dropdown values in the multilevel categorization fields of ic webclient service ticket view header . you need to give the future date and time  in order to activate the schema .
after defining the schema and activating you can see the dropdown field labels in the ic webclient what you have defined in the category schema.
upto 4 levels only categorization can be maintained or allowed in schema.
please reward points if helpful
Regards
Dinaker vikas