Time recording for service ticket

hi
1. what are the configuration settings required for time recording in service ticket
2. how to get the reporting done on the time recording and how to set up reporting
Thanks & Regards
kishore Kumar

Hello,
we use for this time recording SAP BI.
We record timestamps of the system status change from open - in progress - done.
See this link:
[http://help.sap.com/saphelp_bic703/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm|http://help.sap.com/saphelp_bic703/helpdata/en/f1/9dfb3b699bde74e10000000a114084/frameset.htm]
Best regards
Manfred

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http://help.sap.com/saphelp_crm70/helpdata/en/46/5cd7335bbd516fe10000000a114a6b/frameset.htmhttp://help.sap.com/saphelp_crm70/helpdata/en/46/5cd7335bbd516fe10000000a114a6b/frameset.htm
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Time recording for service ticket

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