Service Order as follow up document for Service Ticket

Hi,
we are using CRM 2005 and the IC-Webclient for the service callcenter.
Is it somehow possible to create a service order as follow up document out of a service ticket in IC-Webclient?
Thanks a lot.
Best regards
Manfred

Hi,
The Service Ticket itself is Service Order. The difference between them is that the Service Ticket does not have Item Category which is present in the Service Order.
Between your transaction code maintian the copy controls.
Hope it helps.
Regards,
Rajiv

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Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
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Dear All,
I want to configure follow up transactions for service order as I already there is follow up transaction
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complaints
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Have you already customized Copy Control for your Service Order? If you want to add other transaction types the setting is necessary.
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-> CRM
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Delivery Document for Services

Hello Experts,
I have a scenario which I am looking for an SAP solution. My client provides consultancy services and bills customers for it. At the beginning of the contract, customer gives a letter of intent (LOI) which authorised commencement of work. After work is completed, the customers signs a job completion form/service entry sheet, which is the basis on which the client can invoice the customer for the hours/days spent. Thinking along OTC, it looks to me that the LOI could represent a sales order, but I am looking for a document to represent the job completion form/service entry sheet. Can we have a delivery document for services? Is there any other document that can perform the same function as delivery in this scenario? I think there has to be another document after the sales order that will represent the actual hours/days spent on the job which the invoice can reference in billing the client.
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Service Order, Confirmation, Follow up... can someone breif me about these terms
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Service Order Management Process goes like this..
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One of the scoping questions in the "Integration into Sales, Service, and Marketing Processes" in the Customer Quotes section asks:
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See screenshot with the arrow cursor below:
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Hi Tim,
On creating the sales quote in C4C, request can be triggered to ERP system for Sales Order Request.
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hi...
i want to create sales order as follow up document of business actvity.In business activity i have maintained product id and quantity in activity journal.Now i want to copy that product from activity to sales order.But system is not allowing me to copy it.
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First question - Have you maintained copy control between source and destination transaction types and item categories. If not yet then you need to maintain that first.
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HI gurus,
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Can we create a followup document which has the leading business transaction category same as the preceeding document.
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Madhu,
I am sure you can create a follow-up transaction from a Service ticket to Service Order, All you have to make sure is the setting in IMG for Follow-up are active and right.
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Create Follow-up document from Service Contract automatically while saving

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In CRM 4.0, under the Service secnario, Service Data for Service Contract is related to --
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A service order gets created against the sales order item as per
standard SAP process. As credit management is active, when the order
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On revising the order line value the sales document goes for a block
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Hi lisa ,
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Also you cannot enter the time sheet with respect to sales order , it is only valid for project task and
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Harish

Not showing transactions for creating follow up transaction for service tic

Hi,
I created copy copy control settings for transactions for service ticket.initially i created service ticket and saved the document.after that i clicked on follow up button and i am trying to selct transactions.but i am not able to see any transactions in drop down list for creating floow up transactions.
i am able to see in gui but i am not able to see in ic
Thanks & Regards
Kishore Kumar

You need to do also this:
1. Activate Copying Control of Activities
CRM - Transactions - Settings for Activities - Activate Copying Control of Activities
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and...
2. Define Copying Control of Transaction Types
CRM - Transactions - Basic Settings - Copying Control of Transaction Types - Define Copying Control of Transaction Types
Here select Source Transaction and choose Target Transaction.
Save and it's done.
Edited by: drabas on Apr 7, 2010 5:58 PM

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Please send it to my [email protected] email too.

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Hi expert
we are on srm 701
and we are using classic scenario
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i Define Objects in Backend System (Purch. Reqs, Reservations, Purch. Orders)
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Hello,
check this section:
Shopping Cart Transfer
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Laurent.

Service Order as follow up document for Service Ticket

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