How do we permit a trainee to sit together with a CSR and silent monitor?

We are using a Cisco 7940 series phone.  I have two new hire CSR's coming soon.  I want them to be able to sit with an experienced CSR and silent monitor calls as they are taken, without using a speaker.  I can't find the solution to this anywhere.  Surely I'm not the first manager to want to do this!  Help!!!!!

UPDATE:
Our headsets are Plantronics, Model CS55.  They will  not sync up to one base station.  A "headset training adaptor" can be purchased, part# 03929-63, for $39.95, from several sources.  The adaptor is nothing more than the  "Y" adaptor I just purchased from Radio Shack.  However, it does have a mute button for each user.  Our headsets have mute buttons but, they beep every 15 seconds when on mute.
I don't think the cost will put us out of business and sounds like the better answer.  I'm the newbie at this organization and am a little amazed they've trained using open speakers all this time.
Thank you everyone for the ideas!

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    I am trying to establish a site-to-site vpn between 2 ASAs and am able to get the tunnel to establish and can get connectivity from the remote end of the connection to the local side. However, traffic from the local side is not able to get to the remote end. We have 2 ASA 5505 establishing the tunnel, on the remote end there is a linksys home router forwarding all traffic to the ASA outside interface on a private subnet. Our layout is as follows.
    Internal Network              Local ASA                   ISP1      ISP2          Remote Router                       Remote ASA                 Remote Network
    192.168.1.0/24         local-gateway/public ip                                 public ip/192.168.0.1/24     192.168.0.10/10.10.10.254         10.10.10.0/24
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    interface Ethernet0/0
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    interface Ethernet0/3
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    interface Ethernet0/7
    interface Vlan1
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    security-level 100
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    ip address dhcp setroute
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    snmp-server enable traps syslog
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    protocol esp encryption 3des
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    protocol esp encryption aes
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    Hi there, in case your printer cannot print very large, you can also crop down two versions and print them as separate documents.
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    Dude or hot-spur,
    Not fishy at all!!!! You really think I would have taken any more of my time to post a bogus rant? We'll no, it is unfortunately all true. I want to hear from anyone who is experiencing such problems not anyone else that wants to put there two cents in. I really don't need anymore hate or negativity. Just people's experiences because I feel like I am the only one having so many problems. Thank you
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    Hello,
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    How to accomplis this successfully ?
    My steps would be:
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    First-Question=> I cannot run Convert-SPWebApplication as I don't want to impact the entire source nor destination web applications - How to resolve this?
    5) Mount-SPContentDatabase "Old_Content_DB" -DatabaseServer "DBServer" -WebApplication http://NewWebApp.SP2013.com
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    Third-Question=> Will all the SPD Workflows & the OOTB Workflows work correctly after the entire site collection has been moved from SP2010 to SP2013? I am asking this because I seen this:
    (http://blogs.msdn.com/b/chandru/archive/2013/04/14/upgrading-spd-2010-workflows-to-spd-2013-workflows.aspx), and I got scared. What do you think ?
    Could you please help me out in my three questions ?

    Following are the steps:
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    New-SPWebApplication -Name "TestApplication" -ApplicationPool "TestApplicationAppPool" -AuthenticationMethod "NTLM" -ApplicationPoolAc
    Create a content database in the web application created above.
    Mount the database 
    Mount-SPContentDatabase WSS_Content_100 -DatabaseServer SQL2012Demo -WebApplication http://sp2013demo:100
    Now convert the web application to use claims authentication:
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    Finally, migrate the users to use claims identity:
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    $w.MigrateUsers($True)
    See these links for more information:
    http://www.sharepointnadeem.com/2013/12/sharepoint-2013-upgrade-from-sharepoint.html
    http://www.sharepointnadeem.com/2014/01/upgrade-from-sharepoint-2010-classic.html
    Blog | SharePoint Learnings CodePlex Tools |
    Export Version History To Excel |
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  • I need2 know how to stop infiltrators from hacking my site again i logged out and then found out anyone can get back in how do i make it so they cant

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  • How to move all images from a site to a new folder and not lose links?

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    I'm having the same or similar issue...  I think...  trying to do a little house cleaning in the file structure.  For example, in our events folder I'm creating archive folders (i.e. - 2004, 2005, ect...) and when I use the Files Panel to drag and drop the past event pages into the newly created archive folder, the pages loose all their links.
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    Thanks in advance for any help!!!

  • I have an iPad mini (2014). Lately when using Safari, I experience unwanted redirection to the same marketing sites together with a pop-up mini window telling me to accept the redirection. Unless I accept the system is frozen. How can I get rid of i?

    iPad mini, Safari, intrusive unwanted redirection preventing browsing.

    Double tap the Home button, then Swipe upwards on the Safari preview.
    Go to Settings - Safari - Clear History.
    Restart Safari.
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  • Site to Site VPN with Overlapping network and other network Access..

    Hi all,
    i need to setup a site to site Tunnel to a remote site. My remote site got the network which has overlapped with one of our network(192.168.10.0/24) in my site. remote site dont need to access this network(192.168.10.0/24) in my site ,but they have to access other networks (192.168.x.0)
    i have prepared the below configuration ,relevant to nat to achiev the goal. Appreciate help to verify and help to achive this...
    i have attached one rough diagram also..
    Mysite
    access-list acl-httsamorocco extended permit ip 192.168.73.0 255.255.255.0 192.168.74.0 255.255.255.0
    access-list nonat extended permit ip 192.168.x.0 255.255.255.0 192.168.74.0 255.255.255.0
    access-list policy-nat extended permit ip 192.168.10.0 255.255.255.0 192.168.74.0 255.255.255.0
    static (inside,outside) 192.168.73.0  access-list policy-nat
    Remote Site
    access-list policy-nat extended permit ip 192.168.10.0 255.255.255.0 192.168.73.0 255.255.255.0
    static (inside,outside) 192.168.74.0  access-list policy-nat
    Thanks in Advance..
    Shanil

    It has to be configured on both sides.
    X and Y are unused networks in this example: Site A has to hide 172.16.1.0/24 behind X when communicating to Y, site B has to hide 172.16.1.0/24 behind Y when communicating to X. The users in site A have to use Y as a destination, users in site B have to use X as destination. To make it usable for the users you should include the destinations in the DNS so that they never need the destination-IP.
    On the ASA you describe the communication 172.16.1.0/24 -> Y with an access-list and add that ACL to your static-command. You find an example here:
    http://www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_configuration_example09186a00808c9950.shtml
    Don't stop after you've improved your network! Improve the world by lending money to the working poor:
    http://www.kiva.org/invitedby/karsteni

  • How to go to finder from blank grey screen with apple icon and spinning gear

    My Mac desktop won't start up,  it showed blank grey screen with an apple icon and spinning gear for ages. Due my computer is vintage so I would need to backup my user files before I could re-install OS X via NetBoot. My question is how can I access to the finder to back up my user folder from the grey screen.  Thanks

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

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