How do we simulate an event to test the open SR function

Do we have details on how to simulate:
An event on a device so the customer can test/experience how alert process works and….
An event on a device so the customer can test/experience the alert with SR create process.
The Deployment Guide states we can simulate alert and refers to the configuration guide by device.
The device in question is the ASR9K . Where in the configuration guide do we show “Testing Cisco TAC case creation with a simulated fault(s)”
Tim

Hi!
I can't get this demo SR to work. I check "demo SR" checkbox and generate an Inventory. I do recieve the Inventory notification in my mailbox, but no SR is created.
You mention above that any type of call home message will generate this demo SR, but the only doumentation I find regarding demo SR says something else. On page 16 on the new "Smart Call Home Deployment Guide" I find this:
Step 7. Click Submit. When a Call Home message [that generates a service request]
is sent, a demo service request will be generated.
So two questions:
Why isn't a demo SR created?
Does any call home message rasie a demo SR (if checkbox checked...) or does it require a call home message that would have triggered a real SR?

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Message was edited by: 41457173
Message was edited by: 41457173

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How do we simulate an event to test the open SR function

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