How do we track Serial No of Finished Goods in 3rd year of Sales

What is the tracking system of finished goods with their respective Serial.No during:
a)  The current financial year
b) The previous financial year
c) Received during the warranty period ie in the 3rd year.
How do we track the Sales Invoice No  and Delivery Challan No of the Finished Goods in the 3rd year of Financial period.
Ex Goods sold in the year 2006 with 5 year warranty and now we are in 3rd year and the Goods have come back under Warranty Period.User needs to check the Serial No, Sales Invoice No, Party Name......
Is there any Query......... or System by which we can find out...

Hi,
When you delivery the finished goods to Customer, "Customer Equipment Card" and "Service Contract" will be automatically created. It has link to the Business partner.
In your case, You are providing Warranty for 5 yrs. Then your service contract will be created for 5 yrs for that Business partner. You can link the Warranty type in the Business Partner Master data itself. (ie., There will be an field called "Warranty" in BP master). According to it the Service contract will be created.
"Customer equipment card" will  be created for all serial number managed items automatically when delivery is made.
So, when the finished goods come into your company for service, You will open "Service Call". In that Service call you will enter the customer code. After entering the customer name just come to "Serial Number" Field and click tab. The Serial number items which is sold to that customer will be listed. Choose the finished goods which comes for service from that list.
I hope this could help you.
Regards
Raja.S

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  • HT1349 how can you track you ipod with only serial number ]

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    Message was edited by: EZ Jim
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