How does one do a downgrade.
Wife has 5C, has had nothing but glitches from the beginning. Is fed up with it, wishes she had not sold her old used 4 that had years of trouble free service. She is only months into her contract. How is most affordable way of downgrading at this time.
David
I'm sorry your wife is having such troubles with her iPhone 5c davsal. She should definitely have an excellent working phone. What exact issues is she experiencing? Have we done any troubleshooting? If she's really looking to get a different phone at the least cost, you can see if there's another phone available to upgrade on your account, that she can use. Otherwise, a new phone would be retail price. She can get a Certified Pre-Owned device at Month-to-Month pricing, (less expensive than brand new full retail), http://vz.to/1dyIfLJ.
She can also sell her iPhone 5c, either with our Trade-In program, http://bit.ly/GGnDDC , or to another person, and use that towards a new phone, (at retail price).
However, I'd like to see if we can get her phone to work how she needs it to. Please provide details so we can better assist.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport
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