How does one escalate problems with support

Hi
How does one escalate problems one experience with support?
The support desk has agreed three weeks ago that they will arrange for my Playbook to be collected - and I have follwed up a number of times - but still nothing. I am still sitting with a useless Playbook.
Thanx

I had the issue too, you have to agre to the email that was sent to get RMA done.
might need to call support once more and explain this part and agree to the email.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Similar Messages

How does one escalate truly terrible support responses

I just got the most cursory support response that seems to show a total lack of understanding of the problem (how teh system handles email).
I am used to poor responses, sometimes too often, but am patient because I know people are busy and sometimes things are overlooked.
I also know that the people in charge want to improve support, so I want to esclate this particular response. Can anyone tell me how to do so?
Gary

Thanks Gary for the details.
I've reviewed the case and I agree that more details should have been provided here.
Basically this is currently a known issue that our engineers are working on resolving however this has mainly been for sites under the US center. Your site is actually under UK center which is odd for this to be happening in the first place so I've since reassigned the case to our escalation team to investigate further and to respond back with more details.
The current note from our team...
In some cases, we have had reports of intermittent delays for operational emails sent from our system. These delays can be from a couple of minutes up to a couple of hours.
Our operational team is already investigating these issues and they’re working on resolving them. We hope you will see an improvement in the next couple of days however if the issue still occurs please provide us the system email type (e.g. workflow notification, invoice email, email marketing test email etc.) and the email address that’s not receiving it properly, and we will investigate this further.
We will be responding back to your ticket ASAP once we identify what's causing this based on the information you've provided in your initial case message.
To access chat support you would follow the same path of submitting a ticket. Portal -> help&support -> contact support -> select chat support instead of submitting a case. http://screencast.com/t/TcbUlP4zq
- http://www.businesscatalyst.com/support/request
Hope this helps clarify a bit more.
-Sidney

How does one open a technical support ticket?

Everything keeps pointing me away from actually contacting a person or Verizon. I've had them for 15 years, this may be the first technical issue I need to contact them about, making it hard.
Here's what I want to say, and I don't have all day -- or maybe I do, since I surely cannot work with the IP changing all the time:
I want to report a service problem. I am traveling, and did not notice this problem last week – but it either started Friday, this weekend, or today (Monday) … I have a prepaid 4620L mifi which is the primary use device, but I am also seeing this same behavior on my phone.
I am a network engineer, so I’ll explain the issue technically… Initially my connection was stable in this location (multiple days), and has been in prior locations, but I started to notice a large number of reset connections (work VPN being one). I noticed my TCP sessions were dropping, which prompted me to realize my public IP is changing quite often. 4 IP’s just in the last 30 minutes. This doesn’t seem right – would explain the TCP sessions dropping, which wasn’t happening before (or much less frequently). IF this is expected or normal (is it part of a CGN config? I am not familiar with the workings of CGN), I am curious as to the change in frequency. It’s causing problems, so I suspect there is an issue.
IP’s I’ve gone through this hour:
75.208.33.67
75.208.114.224
75.210.110.178
75.210.6.76
75.210.11.41

I tried, been on the phone for hours. Long story short, it wasn't helping. My prepaid account is on a resellers account for the first 90 days, until I transfer it. My contract phone is my only call method from this location, and in general, which was in issue with doing remote diagnostics and testing, etc.
The other part is my voice service is spotty, it's very common to get dropped calls if I am talking for more than 15 minutes or so. I'm just speculating, but literally - when the wind blows, I seem to have more issues in general.
I'm thinking there is a tower issue, my WWAN logs clearly show I am constantly getting disconnected, but I reconnect right away. My signal level is ok, not great, but good enough.
Anyway, the real point of my post -- I really want a method to communicate and open a ticket / report my issue electronically. The voice thing just isn't working well in this case. I had no luck with chat either, but the other challenge there was just getting to the right person -- all questions and methods tried to direct me away from a person, and then I even got to the wrong group , to sales twice.
I am in zip code 93105. The issue started on Friday 04/25 at about 7:20 PM PDT.... which, maybe only coincidentally, there was very high winds that night and into the next day, and today also.

How does one use JavaScript with the Windows Media Player Plugin?

Hi there.
According to this old [http://msdn.microsoft.com/en-us/library/dd564570%28v=VS.85%29.aspx MSDN Article] it is possible to control the windows media player plugin using javascript.
It provides a series of objects off the object that should perform certain funtions, such as play stop and seek.
It states very clearly in the article that some are not supported; however, none of them seem to be working with the latest version(s?) of Firefox.
I have Firefox 5 installed currently and have not tested in any other version, so I'm not sure when it stopped working.
The video does load and will display properly -- the ability to control it through javascript however, does not work.
i.e.:
var mplay = document.getElementById('myplayer');
mplay.controls.play(); // mplay.controls is undefined
This same code works in Internet Explorer.

You need to place the URL in a data attribute for Firefox.
<pre><nowiki>document.write(' <OBJECT id="Player" data="http://87.117.197.189:16229" width="320" height="45" type="application/x-ms-wmp">');
document.write(' <param name="AudioStream" value="true">');
document.write(' <param name="Enabled" value="True">');
document.write(' <param name="ClickToPlay" value="false">');
document.write(' <param name="BufferingTime" value="5">');
document.write(' <param name="ShowDisplay" value="False">');
document.write(' <param name="Volume" value="70">');
document.write(' <param name="autoStart" value="true">');
document.write(' </OBJECT>');</nowiki></pre>

I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the worl

I'm having problems with iPhoto and the facebook set-up. Every time I attempt to do so it says an error has occured and try again later. I have not seen a solution posted. Therefore, how does one contact Apple to solve the problem? I'm new to the world of iMac but I find it a bit frustrating trying to solve basic issues/problems:(

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

How does one continue to use Mail on the early MacBook Pro, Model 1,1, that is not upgradable to Lion? I have been running iCloud on my iPhone (OS5) and iMac (Lion) along with the MacBook Pro (OS Version 10.6.8)

How does one continue to use Mail on the early MacBook Pro, Model 1,1, that is not upgradable to Lion? I have been running iCloud on my iPhone (OS5) and iMac (Lion) along with the MacBook Pro (OS Version 10.6.8) since November until now. Mail will no longer download on the MacBook Pro and keeps asking for my password.

Mail should still be usable with your machine - but you'll need to update the settings to conform to the requirements of your system. Check with your ISP (like ATT, etc.) for the settings that will work with your Mail. Once you've updated this, you should be able to email like before.
For example, my ISP required that I go to Mail Preferences/Accounts and make sure the details conform to your email settings.
I have no idea of what your ISP is or what the settings might be, but this is likely the source of the problem.

How does one update Flash? I currently cannot watch videos on You Tube, it says I need to upgrade, I have no problem doing this on a PC.

How does one update Flash? I currently cannot watch videos on You Tube, it says I need to upgrade, I have no problem doing this on a PC.

If you're not using chrome you can just go to adobe's website (http://get.adobe.com/flashplayer/) and download the newest flash player. You run the .dmg and then open the application, which updates flash. With the latest version of flash there should be a preference pane within system preferences to allow you to change settings and check for updates.

How does one transfer CS5 actions for use with CS6?

CS6 installation, which was uneventful, has transferred none of my actions from my copy of CS5. The CS5 actions are located in the actions folder of the APPLICATION/PHOTOSHOP CS5/PRESETS/ACTIONS. The "actions" folder in application support/adobe in my library is empty, and has always been so.
Only the CS6 default actions are located in the same folder for CS6.
I use imac i7, lion.
Note that i also have CS3 and CS4 on my machine. This due to recent upgrade to CS5 and recent upgrade to LION, and my general paranoia.
Must i load each action into CS6, one at a time?
thanks to any and all.
vince

Re: how does one transfer CS5 actions for use with CS6?
On a Mac - There are multiple ways to do this. I have done them both ways. In order to do this you need to know where you have your actions stored, and you can move them all at once if you have them stored in the same location.
1. You can load an action ONE AT TIME into your actions palette by:
     A. Open up the action palette and click on the little arrow with 4 little horizontal lines next to it on the upper right corner of the actions palette.
     B. Select "Load Actions" and a Finder window will open up and you can search your computer through this window for your actions.
     C. Click on the action from the Finder window then click 'Open' at the bottom right of the finder window.
     D. To save these so that they appear every time you open up your actions palette, go back to the little arrow at the top right of the actions palette and when the drop down window opens- click on 'Save Actions'. It will select the location where the          actions are currently stored as the place to save them. If you want to change that path, you can do it at this time in the little path window. I just leave it, since I keep all my actions stored in the same file.
2. TO MOVE MULTIPLE ACTION SETS AT ONCE
     A. Open up CS6 (or CS5) and move the Photoshop workspace it to the right side of your computer screen so you can see your desktop on the left side.
     B. Open up your Finder search window from your dock (the square blue head icon thingy for those who are new to photoshop). Move this to the left side of your screen so you can see the Photoshop work space on the right and the Finder window          on the left. In the Finder window, navigate to the file where all your actions are stored, select all the actions in the file (command+A will select everything in the file if you are actively inside the open file) or you can select multiple files           individually by continuously holding down the command key and clicking on the different actions you want to move.
     C. With the Photoshop workspace visible on the right, and the actions palette open so you can see that the actions actually transferred - In the Finder window, click the selected actions you want to load and drag them over to the Photoshop           workspace. I did this without an image open, I just dragged them onto the empty workspace. The actions should all appear immediately in the actions palette that is open.
     D. To save these so that they appear every time you open up your actions palette, go back to the little arrow at the top right of the actions palette and when the drop down window opens click on 'Save Actions'. It will select the location where the           actions are stored as the place to save them. If you want to change that path, you can do it at this time in the little path window. I just leave it, since I keep all my actions stored in the same file.
I hope this helps.
and I hope there are no typos.

How does one deal with transparency in a placed file in InDesign?

I suppose this may seem elementary, but I'm relatively new to it so here goes:
First off, my print shop says that placed images should be in EPS format. I'm creating my files in Illustrator and some of them use a gradient mask to fade an object away. When saved as an EPS, the gradient mask shows as a white box instead of fading into the background. When I copy/paste my Illustrator image into a new Photoshop file, save it as a PSD, bring that PSD into Illustrator and save it as an EPS, the whole file is in a white box.
Example. I want those aisle markers to not be in white boxes.
http://i.imgur.com/lZjtu.jpg
How does one deal with transparency in a placed image in InDesign?
Thanks.

If possible, one finds a new printer who can handle your files properly and doesn't insist on .eps.
What format are you delivering to the Printer? If it's anything other than PDF (and that's at their request) all the more reason to reread the first sentence. Why on earth are you moving things from Illustrator to Photoshop and back to Illustrator? Either one of those will save as .eps (ugh), though you need to use a clipping path for transparent areas coming out of photoshop (don't really know how Illy handles it when you say to save .eps with transparent background), but you are FAR better off with either native .AI or .PSD, both of which support transparencey, unlike .eps.If yo are delivering PDF, as you should be, it makes no difference to the printer what format the placed content uses (and it shouldn't matter to him even with native files unless he's hopelessly stuck in the 90s).
In any event, when importing from Illustrator, make sure to show the import options and check the transparent background box.

On ipad 2 ps touch just keeps crashing it appears from reviews this is a common problem, how does one access a refund

On ipad 2 ps touch just keeps crashing it appears from reviews this is a common problem, how does one access a refund

As stated, completely exit pst (don't just leave the app) and then activate airplane mode. Then open PST and change your cloud sync option to "off". Once you deactivate airplane mode, you should be able to open PST again without the crash. Iirc, I had to work at opening PST and accessing my settings very quickly or it would still crash before opening the settings page. Unfortunately, we have to completely forget about cloud sync until the bug is fixed. Save any image files back to the ios camera roll to share with other apps or upload elsewhere.

How does one get tech support from adobe? is there an online "chat" service?

How does one get tech support from adobe? is there an online "chat" service? There formerly was a telephone help service. There is no phone number shown in "help.adobe.com" Has phone support been eliminated as a cost-saving measure?

There is finite help available via chat & phone
http://www.adobe.com/support/download-install/supportinfo/
Many problems can be solved here in the user-to-user forum. Feel free to avail yourself of this opportunity.

How does one sync the new time capsule with the old airport extreme and airport express in order to extend range?

How does one sync the new time capsule with the old airport extreme and airport express in order to extend range?

Thanks for the additional information.
Unfortunately, the AirPort Utility application in the Lion and Mountain Lion operating systems, which is used to configure the new Time Capsule does not support the older versions of the products that you have.
Even if it did, there are no settings on the older AirPorts to "Extend a wireless network", so they are not compatible with the new Time Capsule if you intend to extend the network only using wireless connections.
If you have the ability to connect each AirPort to the Time Capsule using a permanent wired Ethernet cable connection, it might be possible to use a complicated workaround to install an older version of AirPort Utility to configure the older AirPorts to work with the new Time Capsule.
If you have another Mac there that is using the Leopard or Snow Leoapard operating system, things would likely be simpler. I have not done this type of procedure to mix a new Time Capsule with older AirPorts, so I would not be able to say whether this would work or not.

How does one sync music from iTunes on a Mac with an HTC Windows 8 phone

How does one sync music files from iTunes running on a MacBook Pro with an HTC Windows 8 phone?

One doesn't.
Itunes syncs with Apple devices.
You can put the music on your phone. You would have to read the directions for your iphone to learn how to put your music on it.

My ipod touch is being read as just a simple camera and will not let me access it, how does one go about fixing this problem

My ipod touch is being read as just a simple camera and will not let me access it, how does one go about fixing this problem? My screen has recently cracked and i need to retrieve my music from it but cant do so when my computer is reading it as a camera and only showing me its pictures.

Here:
iOS: Device not recognized in iTunes for Windows
or
iOS: Device not recognized in iTunes for Mac OS X
Also try another computer.

Itunes 11.1.5 will not sync new apps with iPhone 5 iOS 7.0.6 and gives grayed out "install" no message? How does one work around this?

Itunes 11.1.5 (MacBook Pro,OS 10.6.8) will not sync new apps with iPhone 5 iOS 7.0.6 and gives grayed out "install" no message? How does one work around this?

Just reboot your laptop... While its rebooting try to reboot your phone also by holding the home and power buttonn for 10-15 seconds...When your phone is turned off try to connect it to iTunes and it will recognize your phone in recovery mode.
If you have the .ipsw file for iOS 7.0.6 saved in your desktop then in itunes press shift and click on Restore.
Select the ipsw file and let it restore.
If you dont have it downloaded then simply click on restore.
I hope it works
Cheers !

How does one escalate problems with support

Similar Messages

Maybe you are looking for