How is customer data determined while positng bank statement

Hello,
We are uploading the bank stament via FF_5. Now when we are updating the bank statment some how the system is not able to find the customer master with which the payment is to be cleared.
Please can someone explain me how the system picks the customer master in this case.
BR,
Zulfikar

Hi zulfikar,
the FF_5 makes several steps to find open items for incoming payments:
1 check search strings
2 intervalls entered in BELNR number intervall
(searching for an open item and matches documentnumbers from this intervalls)
3 intervalls entered in XBLNR number intervall
(searching for an open item and matches Referencenumbers from this intervalls
4 Check customer masters with matching bank details from the account statement
Hope this gives a little help.
Best regards
Horst

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How is customer data determined while positng bank statement

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