How long to repair?

Hi,
My MBP Pro C2D was sent in on the 7th of this month for repair (most likely a screen swap). The status page still reads "Repair in progress." It has been two weeks. Is this normal? How much longer should I wait before calling them? Thanks.

I called them, and apparently the engineering department has been trying to get a hold of me at an old number of mine. The rep said they probably are going to ask my permisison to send out a new unit (they would like to keep mine). Hopefully they can get in touch with me now that they have my current number and we can get this resolved.

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    Hi russelllangley
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    Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
    Thx
    Craig
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
    td-p/30">Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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    How long it takes to repair an Apple iPad with the error "sim card not detected". The ipad is in Apple since 19 January and still has the status "Repair in Progress".

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  • Should my screen is cracked, how long does it take to get it fixed on apple repair shop?

    Should my ipad screen is cracked, how long does it take to fix it on apple repair shop?

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    How long does it take to repair a cracked screen on an ipad?

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         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)   
    iPad model
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    iPad mini
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    iPad 3rd, 4th, Air
    $299
    iPad 2, iPad
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    A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
    iCracked - Broken iPhone, iPod or iPad
    http://www.icracked.com/
    iReVamp Electronics Screen Repair ($99)
    http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
    iPad Repair & Screen Replacement Services
    http://www.ifixyouri.com/16-ipad-repairs
    RepairZoom iPad Repair
    http://www.repairzoom.com/ipad-repair.html
    Mission Repair
    http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
    iGadgetResQ
    http://www.igadgetresq.com/ipad-repair/
    Do It Yourself iPad Repair
    http://www.ifixit.com/Device/iPad
     Cheers, Tom

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    Usually just a few days... they very seldom (if ever) repair them. You'll usually get either a new or refurbished replacement.

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