How to activate Generic Object for Services (GOS)

Hi,
I'm trying to find a way to activate the GOS (the little toolbox that appears in some transactions like ME21N and ME23N). The strange thing is that in my system landscape, the GOS toolbox appears in the development system but only on one client. In the other client I can't see it.
Is there any way to activate this GOS ?
Thanks a lot.

Thanks for your help but I do not think that a Sap Note can happen.
Problem is that some users can see the GSO and other users can not (and of course they work in the same system). I traced the authority checks of both users but they have the same.
Maybe it could be a parameter in the user profile ?

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