How to cancel order made today?

Could I ask for help wit canceling my order made today for moving phone line from Sky and for broadband. Apparently my partner sorted Sky issues when I was ordering BT.
What should I do?

Hi Rainmakerjg,
Thanks for the post and welcome to the forum. I can cancel this order for you.
Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT order number if you have received one, your full address details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Hi All,
I have written API - oe_order_pub, its compiling successfully but the orders are not getting cancelled. Do I need to add few more things for the following code...
Please help
create or replace package body apcx_test_cancel_order is
PROCEDURE process_order_api (
p_header_rec IN OUT oe_order_pub.header_rec_type,
p_line_tbl IN OUT oe_order_pub.line_tbl_type,
p_action_request_tbl IN OUT oe_order_pub.request_tbl_type,
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x_msg_count OUT NUMBER,
x_msg_data OUT VARCHAR2) IS
l_header_val_rec oe_order_pub.header_val_rec_type;
l_header_adj_tbl oe_order_pub.header_adj_tbl_type;
l_header_adj_val_tbl oe_order_pub.header_adj_val_tbl_type;
l_header_price_att_tbl oe_order_pub.header_price_att_tbl_type;
l_header_adj_att_tbl oe_order_pub.header_adj_att_tbl_type;
l_header_adj_assoc_tbl oe_order_pub.header_adj_assoc_tbl_type;
l_header_scredit_tbl oe_order_pub.header_scredit_tbl_type;
l_header_scredit_val_tbl
oe_order_pub.header_scredit_val_tbl_type;
l_line_val_tbl oe_order_pub.line_val_tbl_type;
l_line_adj_tbl oe_order_pub.line_adj_tbl_type;
l_line_adj_val_tbl oe_order_pub.line_adj_val_tbl_type;
l_line_price_att_tbl oe_order_pub.line_price_att_tbl_type;
l_line_adj_att_tbl oe_order_pub.line_adj_att_tbl_type;
l_line_adj_assoc_tbl oe_order_pub.line_adj_assoc_tbl_type;
l_line_scredit_tbl oe_order_pub.line_scredit_tbl_type;
l_line_scredit_val_tbl oe_order_pub.line_scredit_val_tbl_type;
l_lot_serial_tbl oe_order_pub.lot_serial_tbl_type;
l_lot_serial_val_tbl oe_order_pub.lot_serial_val_tbl_type;
BEGIN
oe_order_pub.process_order (p_api_version_number => 1.0,
p_init_msg_list => fnd_api.g_true,
p_return_values => fnd_api.g_false,
p_action_commit => fnd_api.g_false,
x_return_status => x_return_status,
x_msg_count => x_msg_count,
x_msg_data => x_msg_data,
p_header_rec => p_header_rec,
p_line_tbl => p_line_tbl,
p_action_request_tbl => p_action_request_tbl,
x_header_rec => p_header_rec,
x_header_val_rec => l_header_val_rec,
x_header_adj_tbl => l_header_adj_tbl,
x_header_adj_val_tbl => l_header_adj_val_tbl,
x_header_price_att_tbl => l_header_price_att_tbl,
x_header_adj_att_tbl => l_header_adj_att_tbl,
x_header_adj_assoc_tbl => l_header_adj_assoc_tbl,
x_header_scredit_tbl => l_header_scredit_tbl,
x_header_scredit_val_tbl => l_header_scredit_val_tbl,
x_line_tbl => p_line_tbl,
x_line_val_tbl => l_line_val_tbl,
x_line_adj_tbl => l_line_adj_tbl,
x_line_adj_val_tbl => l_line_adj_val_tbl,
x_line_price_att_tbl => l_line_price_att_tbl,
x_line_adj_att_tbl => l_line_adj_att_tbl,
x_line_adj_assoc_tbl => l_line_adj_assoc_tbl,
x_line_scredit_tbl => l_line_scredit_tbl,
x_line_scredit_val_tbl => l_line_scredit_val_tbl,
x_lot_serial_tbl => l_lot_serial_tbl,
x_lot_serial_val_tbl => l_lot_serial_val_tbl,
x_action_request_tbl => p_action_request_tbl);
END process_order_api;
PROCEDURE cancel_order (
p_order_header_id oe_order_headers.header_id%TYPE,
p_change_reason_code VARCHAR2,
p_change_comments VARCHAR2,
x_return_status OUT VARCHAR2,
x_msg_count OUT NUMBER,
x_msg_data OUT VARCHAR2) IS
l_header_rec oe_order_pub.header_rec_type := oe_order_pub.g_miss_header_rec;
l_stmt NUMBER;
BEGIN
l_stmt := 10;
l_header_rec := OE_ORDER_PUB.G_MISS_HEADER_REC;
l_header_rec.operation := oe_globals.g_opr_update;
l_header_rec.header_id := p_order_header_id;
l_header_rec.cancelled_flag := 'Y';
l_header_rec.change_reason := p_change_reason_code;
l_header_rec.change_comments := p_change_comments;
-- Call process order api
l_stmt := 20;
process_order_api (p_header_rec => l_header_rec,
p_line_tbl => oe_order_pub.g_miss_line_tbl,
p_action_request_tbl => oe_order_pub.g_miss_request_tbl,
x_return_status => x_return_status,
x_msg_count => x_msg_count,
x_msg_data => x_msg_data);
l_stmt := 30;
EXCEPTION
WHEN OTHERS THEN
oe_msg_pub.add_text ('Unexpected error in apcx_test_order_api.cancel_order, stmt ' || l_stmt || ': ' ||SQLERRM);
x_msg_count := NVL (x_msg_count, 0) + 1;
x_return_status := fnd_api.g_ret_sts_unexp_error;
if x_return_status = FND_API.G_RET_STS_SUCCESS then
dbms_output.put_line('success');
commit;
else
dbms_output.put_line('failure');
rollback;
end if;
end;
END apcx_test_cancel_order;
Thanks in advance.
Raj
Message was edited by:
user613675

Hi,
Can you pls try by passing this parameter value too.
l_header_adj.adjusted_amount := 5;
Thanks,
Praveen

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