How to create a Business Catalyst user WITHOUT sending an invitation

Hi, I have a customer that cannot receive any of the e-mail invitations from the BC system to set up a user role.
I can create the user on the BC system and send the invite, but the customer is not getting them.
Is there a way to set up the user on the system, with a user name and password, without having to use the e-mail invitation workflow?
Any help greatly appreciated.

Hi RepulseMonkey
I can troubleshoot this for you but I'd need some more information. Id need the URL of the website so I can do some checks on the DNS setup.
Basically if you're not receiving emails it can be a few things. I'd be looking to check:
1. That your Domain Setup is set correctly. If it's set to Internal, when it's actually External then this can happen.
2. If it's externallly hosted then you should start by creating the SPF record that is required so your external mail server will trust mail sent from Adobes servers - Here's some instructions on adding an SPF record  half way down this page - Business Catalyst Migration
To answer your question. YES. You can get around it. You can send the activation email to a different email address. Then once confirmed ask BC support to change it back. BUT we really recommend to get you DNS configured correctly in the first place. It's usually not hard.
Let me know if you're stuck. I can point you in the right direction and if you're really stuck PRETTY does consultation and support on this kind of thing.
[email protected]

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